I sent this question to CJ
via their support link about a week ago, with no response other than the "we've received your email" mail.
I use CJ
to track the country (using GeoIP), IP and date/time of each eBay transaction.
On March 22, I got the following two transactions:
Lead, from IP 188.8.131.52, click date of 3/12, 11:19am
Sale, from IP 184.108.40.206, click date of 3/12, 11:19am
The lead is still unqualified.
's click date is identical across both transactions. The event date of the bid is within two minutes of the registration.
If you look at the item number listed in the bid , the bid was entered at the time corresponding to the event date of the bid. The bid was placed by a brand new user.
When I look at my server logs, I can see that this user (from Louisiana) was browsing the hockey cards of players from the Bossier-Shreveport Mudbugs (Louisiana hockey team). The item won in the auction was a Quade Lightbody hockey card, a player for the Mudbugs.
The registration remains Inactive.
When you look at the UserID of the lead, it doesn't match the UserID of the sale, which explains why eBay didn't activate it. Yet the IP is not an AOL pooled IP address; it is the address of an ADSL line in Louisiana.
This would appear to be a severe error. I have a lead which should have been qualified, but it was not. CJ
hasn't responded during the "72 business hours" that they promise.
How much faith should I have in CJ
's data? Here's an obvious problem. How many unobvious problems exist?
Any thoughts how I can escalate this with CJ