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A little concerned with CJ's tracking of clicks

 
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  #1  
Old
Newbie
Join Date: January 18th, 2005
Posts: 511
Is it just me or can you put a cj link on your site click it. go to cj and hit RUN reports and not see anything under CLICKs..???

I even got a sale yesterday and it showed no clicks?

i have gone to my site countless time click click click and come back to cj and dont see clicks registered.. im a little worried..

PLus I find CJ run reports SO confusing... i wish their was a bloody manual lol..

im going to go to CJ next year for this..
  #2  
Old
Newbie
Join Date: January 18th, 2005
Posts: 511
top it off i email about it.. and it takes allmost 2 weeks to get a response back.. by that time i have forgotten the question shucks!
  #3  
Old
Outsourced Program Manager
Join Date: January 18th, 2005
Location: Toronto, Ont, Canada
Posts: 1,605
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Hi there,

We all often wonder the same things. Just want to note to you though in case you didn't already know, (no, I have no stock in CJ - actually we pay them a lot of money!) that there is a 2 hour (sometimes more) delay between the action, and the actual posting of the action.

Hope that helps.

Re: CJU - I definitely recommend it. There was a heap of info there for affiliates - including a session specifically built around an overview of the account manager (the reporting system).
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Liz Gazer,
Growthspurt Media - Affiliate Mgmt., OPM for Hourglass Angel - Shapewear, Intimates, Weight Loss & More! | Twitter | Facebook | LinkedIn | Email | T: +1 (416) 908-5602
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  #4  
Old
Newbie
Join Date: January 18th, 2005
Posts: 511
thanks liz

yah.. i find working my way around in cj account a utter MAZE...

i leave wondering if i ever really will be able to figure out where my money is.. i get checks but.. the whole thing dont make sense.. i cant see clearly a place of how much i made for the month.. when that check will be mailed out.. etc.. lol

and running reports is just like confusion city...
  #5  
Old
Outsourced Program Manager
Join Date: January 18th, 2005
Location: Toronto, Ont, Canada
Posts: 1,605
Send a message via MSN to e-Gazer
Wow - I haven't seen the account manager functions from a publisher perspective - only from an AM perspective. Maybe try the tutorials? I think they are offered through CJU Online which I believe you can access through the CJ homepage.

Wish I could be of more assistance in that department...

Best of luck!
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Liz Gazer,
Growthspurt Media - Affiliate Mgmt., OPM for Hourglass Angel - Shapewear, Intimates, Weight Loss & More! | Twitter | Facebook | LinkedIn | Email | T: +1 (416) 908-5602
  #6  
Old
Ad Network Rep
Join Date: January 18th, 2005
Location: Santa Barbara, CA
Posts: 2,141
In the past 6 years, I have made numerous pages with test links on them. I have never seen the impressions or clicks reported incorrectly. If the HTML is correct the reporting will be accurate. Reports are updated every 1 - 2 hours, so if you click on one of your links and log in sooner than this, there will be no data.
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Todd Crawford
Co-Founder, Impact Radius

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  #7  
Old
ABW Ambassador
Join Date: January 17th, 2005
Posts: 2,118
They just want you to pay to go to CJU to find out all the answers. By the way, you didn't get the CJ manual?

<BLOCKQUOTE class="ip-ubbcode-quote"><font size="-1">quote:</font><HR> In the past 6 years, I have made numerous pages with test links on them. I have never seen the impressions or clicks reported incorrectly. <HR></BLOCKQUOTE>

Well, duh. You work there. Of course they are going to make sure YOUR tracking works and is not interfered with.
  #8  
Old
Ad Network Rep
Join Date: January 18th, 2005
Location: Santa Barbara, CA
Posts: 2,141
The tracking and reporting does not distinguish between employees, friends, family or general affiliates nor does it discriminate against accounts for posting nonsensical remarks.
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Todd Crawford
Co-Founder, Impact Radius

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  #9  
Old
Newbie
Join Date: January 18th, 2005
Posts: 511
damn Todd you posted 2 times.. If the amount of time it took to post twice could have been used to answer my 3 questions i sent into cj via email in the account.. 10 days ago.. maybe i would get somewhere LOL....

personally im finding the support from CJ to be underpar..
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