All datafeed folders on FTP are empty. Support does not respond.

soda · #1 November 3rd, 2011, 05:33 PM

Hi,
Here's the problem. All of a sudden we noticed that nothing is being download via FTP from Linkshare. I logged in via FTP and indeed all folders are empty. Submitted a ticket yesterday, no reply from anyone.
Anyone familiar with this issue?

teezone · #2 November 3rd, 2011, 06:53 PM

Are you downloading txt or xml files?

Interesting, I had something similar occur yesterday, but it was only for two files. They were both txt - I changed the script to download the xml version, and it was fine.

Also, a while ago, the main 'consolidated' files were moved to the root folder, ie. you no longer had to navigate to the individual store folders.

soda · #3 November 3rd, 2011, 06:59 PM

We use TXT files as well.
They are not in root folder either.

teezone · #4 November 3rd, 2011, 07:01 PM

Are the xml files there...? In root..

LinkShare Moderator · #5 November 4th, 2011, 08:48 AM

Hi all,

We are aware of this issue and it is impacting a few publishers not all. We are hoping to have this issue resolved as soon as possible.

--Ranae

LinkShare Moderator · #6 November 4th, 2011, 06:19 PM

Hi soda,

Can you PM me your SID? We would love to investigate a bit further.

--Ranae

stev · #7 March 2nd, 2012, 05:49 PM

Hi Ranae,

I noticed there are currently NO merchandiser datafeeds available.

All our folders in our FTP account are empty.

Is this a general problem or just our account?

Thanks, Stefan

LinkShare Moderator · #8 March 5th, 2012, 08:38 AM

Hi stev,

We did have some system issues over the weekend. I don't believe Merchandiser (our product data feeds) was impacted. Can you please PM me with your SID and I will look into it directly for you?

--Ranae

stev · #9 March 5th, 2012, 09:54 AM

Quote:

Originally Posted by LinkShare Moderator

Hi stev,

We did have some system issues over the weekend. I don't believe Merchandiser (our product data feeds) was impacted. Can you please PM me with your SID and I will look into it directly for you?

--Ranae

Thanks Ranae for getting back to me.

Looks like it was a temporary issue as our feeds are back in the meantime.

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#1 November 3rd, 2011, 05:33 PM
soda Member Join Date: March 26th, 2010 Location: Irvine, CA Posts: 37	All datafeed folders on FTP are empty. Support does not respond. Hi, Here's the problem. All of a sudden we noticed that nothing is being download via FTP from Linkshare. I logged in via FTP and indeed all folders are empty. Submitted a ticket yesterday, no reply from anyone. Anyone familiar with this issue?

#2 November 3rd, 2011, 06:53 PM
teezone Moderator Join Date: April 6th, 2006 Posts: 1,731	Are you downloading txt or xml files? Interesting, I had something similar occur yesterday, but it was only for two files. They were both txt - I changed the script to download the xml version, and it was fine. Also, a while ago, the main 'consolidated' files were moved to the root folder, ie. you no longer had to navigate to the individual store folders.

#3 November 3rd, 2011, 06:59 PM
soda Member Join Date: March 26th, 2010 Location: Irvine, CA Posts: 37	We use TXT files as well. They are not in root folder either.

#4 November 3rd, 2011, 07:01 PM
teezone Moderator Join Date: April 6th, 2006 Posts: 1,731	Are the xml files there...? In root..

#5 November 4th, 2011, 08:48 AM
LinkShare Moderator Affiliate Network Rep Join Date: January 18th, 2005 Posts: 1,487	Hi all, We are aware of this issue and it is impacting a few publishers not all. We are hoping to have this issue resolved as soon as possible. --Ranae __________________ Read our blog at www.linkshareblog.com Follow us on Twitter: http://twitter.com/LinkShareBlog

#6 November 4th, 2011, 06:19 PM
LinkShare Moderator Affiliate Network Rep Join Date: January 18th, 2005 Posts: 1,487	Hi soda, Can you PM me your SID? We would love to investigate a bit further. --Ranae __________________ Read our blog at www.linkshareblog.com Follow us on Twitter: http://twitter.com/LinkShareBlog

#7 March 2nd, 2012, 05:49 PM
stev Newbie Join Date: March 29th, 2007 Posts: 43	Hi Ranae, I noticed there are currently NO merchandiser datafeeds available. All our folders in our FTP account are empty. Is this a general problem or just our account? Thanks, Stefan

#8 March 5th, 2012, 08:38 AM
LinkShare Moderator Affiliate Network Rep Join Date: January 18th, 2005 Posts: 1,487	Hi stev, We did have some system issues over the weekend. I don't believe Merchandiser (our product data feeds) was impacted. Can you please PM me with your SID and I will look into it directly for you? --Ranae __________________ Read our blog at www.linkshareblog.com Follow us on Twitter: http://twitter.com/LinkShareBlog