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[LinkShare Moderator]

In reading your posts I thought it might be helpful to post the contact information for LinkShare support. Our support team responds to every request they receive - most within 1 business day. They are also available to help live, in person, by phone.

Here is a complete list of LinkShare support contact information, and also where to look in your account to make inquiries:

General Questions:
• For Email: Please use our Contact Form
• Phone Support - 888-880-8430 (+1 646 654-6000 for publishers outside the U.S.) available Monday through Friday 9:00 a.m. to 6:00 p.m. (EST).

Merchandiser Data Feed Enablement: merchandiser-a@linkshare.com

Signature (U1/sub-user ID related information): signature@linkshare.com

Advertiser Questions: Go to Your Account tab, select the advertiser from the dropdown menu and get the merchant's contact information.

Transaction Inquiries: Go to the Run Reports tab, select Transaction Inquiries, and then choose one of the following:
• Transaction Search - click here to search for a specific order referred by your account.
• Transaction Inquiry Log - click here to view a history of all transaction inquiries you have submitted.
• Submit Transaction Inquiry - click here to submit an inquiry for a transaction not reflected in your reports.

In addition, answers to your questions may also be found by reviewing the Help Center, which can be found by clicking on "Help!" at the very top-right of the page once you login to your LinkShare account.

Finally, I may PM you via ABestWeb regarding a post. If you receive a PM from me but are unable to read it or respond, please contact Publisher Support with your LinkShare username/SID and they will help resolve your issue.

Best Regards,

--Ranae

[Billy Kay]

Cool - thanks - make it a "sticky"

[popdawg]

Yes please sticky and thank you for this.

[TheFashionista]

Thanks for posting this information!

[Rhia7]

Thank you for the great information

[999affiliates]

I keep getting invalid image code when I try to sign up for linkshare. I think they might have a php problem

[Billy Kay]

So... er... with this new wonderful support system...

how long after the stated "one business" day should an affiliate actually have to wait for a response?

I count 17 days so far

-------- Original Message --------
Subject: Re: xxxx [Incident:080401-000171]
Date: Tue, 1 Apr 2008 20:43:19 -0400 (EDT)
From: LinkShare Affiliate Support <r2r2-at-support.linkshare.com>
Reply-To: LinkShare Affiliate Support <r2r2-at-support.linkshare.com>
To: xxxxxxxxx




* Response*
Linkshare Publisher Support has received your email and will respond to
you within one business day.
The caseID which has been assigned to your email is appended below.

080401-000171

[EaglesDen]

Thanks for the info. This would make a great "sticky"

[Snowman]

Originally Posted by EaglesDen

Thanks for the info. This would make a great "sticky"

This thread is a sticky. Are your images turned off?

[BTshoes]

We are having a very hard time figuring out what the merchants we want to work with want from us. We aren't pornographic and we have a very nice website, great niche and synergistic business model. So we are hurt AND disappointed when we get a rejection a nanosecond later. We are even more hurt when we don't hear back when trying to reach affiliate managers. But now we are mystified because we understand we were rejected by Montgomery Ward. But MW shows up on our email list with an asterisk. But when we search for MW in LinkShare - nothing comes up. What does it all mean??

Thanks,
BTshoes

[Zeus]

"with an asterisk." It means deactivated, gone or on hold

[BTshoes]

Do you mean THEY are deactivated from LinkShare?

BTShoes

[Zeus]

Yes, they are. I checked my own merchant list and they are listed as deactivated.

[HuckIt]

You are getting instant automatic rejections from merchants who have established criteria (traffic level, geography, and marketing channel [blog, ppc, coupon, etc.] among others) that your site does not meet. If you haven't identified your site in the LinkShare profile with compatible parameters for that merchant, the system will send you an automatic temporary rejection notice.

Don't be hurt - contact the program manager and ask them to specifically review the site you are planning to use to market their product or service. Show them exactly where on the site their placement will go. Give them some sense of your plan, reach, and scope. I would guess that you'll get at least 50% of those programs to accept you after that. Also, give them time to respond - many large programs get 100's of approval requests a day.

What you shouldn't do (and I'm not saying you are... I've just gotten a lot of this lately) is send a reply to the automatic rejection that is hostile, dismissive, or otherwise unprofessional. That's a great way to get anything from a zero response to a permanent block from their program.

[dagaul101]

It would be nice if some of the merchants auto approved affiliates, nothing worse than joining a network specifically for one affiliate only to find out you have been auto rejected