NBAStore links no longer working

KurtM · #1 July 20th, 2007, 12:37 PM

All of my NBAStore.com affilliate links have stopped working. I figured they must have made new ones and just not told anyone, so I logged into LinkShare and when to make more individual product links and they aren't working in the control panel either. Every single link is broken.

I e-mailed the NBAStore.com affiliate manager, no response. I called her, no answer..

Anyone else using the NBAStore.com program, and are you having the same issue?

I don't check the site that I use my NBAStore.com links on often, so there's no telling how long they've been broken, but I know they've been down for atleast five days now.

Snowman · #2 July 20th, 2007, 01:03 PM

I checked the NBAStore Linkshare links on about five affiliate sites and they are all working. Are your other Linkshare links working?

You can determine when you stopped receiving impressions by checking the Link Type Report on Linkshare.

Howard Gottlieb · #3 July 20th, 2007, 01:06 PM

Ours work just fine too. Much wanna check your links and update them.

KurtM · #4 July 20th, 2007, 01:57 PM

Actually, what I said isn't accurate. All of my links work, but every single one of them, individual product links included, all take me to the NBAStore homepage rather than the individual product or section it's supposed to.

Even when I try to make new ones in the control panel, text, image, or e-mail links, they all take me to the NBAStore homepage.

Every single link takes me to the homepage, new and old. I tried some old ones like all-star links, and some new ones like the San Antonio championship stuff. All takes me to the homepage.

Snowman · #5 July 20th, 2007, 02:01 PM

Well, that's totally different than what you posted. This is a merchant issue, not a Linkshare issue. If the affiliate manager won't respond, there's nothing you can do about it.

Maybe the Linkshare Moderator can have Linkshare contact the merchant.

KurtM · #6 July 20th, 2007, 02:29 PM

Quote:

Originally Posted by Snowman

Well, that's totally different than what you posted. This is a merchant issue, not a Linkshare issue. If the affiliate manager won't respond, there's nothing you can do about it.

Maybe the Linkshare Moderator can have Linkshare contact the merchant.

Sorry about that, I was trying to do other things while I posted that.

And do you mean the Linkshare moderator of this forum? Or are there moderators for Linkshare? All I know is, LinkShare has the worst support ever, so I'd prefer not to go through them

Snowman · #7 July 20th, 2007, 02:39 PM

I'm referring to the Linkshare Moderator of this forum. Linkshare's extremely poor customer service is well documented here and specifically addressed at http://forum.abestweb.com/showthread.php?t=92242

As a new ABW member, you do not have PM privileges so hopefully the Linkshare Moderator will address your concerns on this topic.

LinkShare Moderator · #8 July 20th, 2007, 04:38 PM

KurtM,
I talked to the LinkShare contact that works with the NBA Store and they are aware that some affiliates are having problems with links. They are working to resolve these issues.

Ranae

KurtM · #9 July 20th, 2007, 04:42 PM

Thanks snowman and LS Mod, I really appreciate both of your responses.

Africa07 · #10 July 23rd, 2007, 09:09 AM

They probably did that because they were switching platforms. There is a new site up now. They likely had to put them all to the homepage in order to keep the links functioning during the switch...

Quote:

Originally Posted by KurtM

Actually, what I said isn't accurate. All of my links work, but every single one of them, individual product links included, all take me to the NBAStore homepage rather than the individual product or section it's supposed to.

Even when I try to make new ones in the control panel, text, image, or e-mail links, they all take me to the NBAStore homepage.

Every single link takes me to the homepage, new and old. I tried some old ones like all-star links, and some new ones like the San Antonio championship stuff. All takes me to the homepage.

Snowman · #11 July 23rd, 2007, 12:22 PM

Quote:

Originally Posted by Africa07

They probably did that because they were switching platforms. There is a new site up now. They likely had to put them all to the homepage in order to keep the links functioning during the switch...

What is your affiliation with NBAStore.com?

Africa07 · #12 July 23rd, 2007, 03:13 PM

Quote:

Originally Posted by Snowman

What is your affiliation with NBAStore.com?

Nothing yet. Just applied last week.

New to this...used to do tech work. Does anyone know how long merchants typically take to respond once you apply? Should I assume I'm not accepted if they don't respond quickly?

Snowman · #13 July 23rd, 2007, 03:47 PM

Short answer: anywhere from immediately to never. From what's been posted here, it seems this program is poorly managed. There's no excuse for an affiliate manager to ignore their affiliates. I would email affiliates@thenbastore.com and ask what the status of your application is and post back here at the end of the week and let us know if you received a response.

Note to All NBAStore Affiliates: It would be a good idea to see if you are still getting sales reported as site re-designs have been known to negatively impact affiliate tracking and/or reporting. It's happened to me many times over the years and in my experience, merchants rarely acknowledge it publicly. A small test purchase might be in order.

lichtmanl · #14 July 23rd, 2007, 04:20 PM

Hi,

The individual product links are now landing on the product pages on NBAStore.com. Additionally, there are no other broken links. I am unsure of what you are talking about. Please email me at affiliates@nbastore.com to explain further. Thanks!

Snowman · #15 July 23rd, 2007, 04:45 PM

lichtmanl, you've previously posted on ABW as a representative of GSI Commerce. What is your current affiliation? The NBA Store is not listed as a GSI Commerce client.

Based on postings on the GSI Commerce forum here at ABW and my personal experience, GSI Commerce reps are very poor in addressing affiliate matters.

UPDATE: This program is now being managed by GSI Commerce. http://forum.abestweb.com/showthread.php?t=92504

Good luck to NBA Store affiliates. You'll need it.

KurtM · #16 July 24th, 2007, 01:35 PM

All of my links started working this morning for the first time in atleast a week. They launched a new design of their site today, so the observation that they were changing platforms was probably accurate.

Don't bother e-mailing affiliates@thenbastore.com with your problems, they don't answer.

Billy Kay · #17 September 5th, 2007, 05:08 PM

Dear B

We regret to inform you that NBAStore.com has removed you from their
Affiliate Program. Merchants may remove affiliates from their programs
for many different reasons, including violation of legal terms, inactivity, changes in site content, etc. If you feel that you have been removed in error, or would like further clarification on why you were removed, please contact affiliates@thenbastore.com.

LinkShare manages hundreds of other affiliate programs. We encourage you to log in and find other programs with which you may want to partner.

Best,
The NBAStore.com Team

Dear GSI...

A prior communication... ANY communication would have been...

what's a word that means

correct?

professional?

the right thing?

acceptable?

Gotta kill my afternoon swaping links. LOL! All the places I can swap them out to are also managed by GSI!

Billy Kay · #18 September 8th, 2007, 10:53 AM

Just logged into Linkshare and saw:

NBAStore.com 0 4 0.00% 1 25.00% 2 0 2 2.00 74.98 0.00 0.00% 74.98 4.50 4.50 0.00 4.50 9.37 0.13 112.50

I guess the big money comes AFTER they kick you out of the program!! - LOLOL

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#1 July 20th, 2007, 12:37 PM
KurtM Newbie Join Date: July 20th, 2007 Posts: 5	NBAStore links no longer working All of my NBAStore.com affilliate links have stopped working. I figured they must have made new ones and just not told anyone, so I logged into LinkShare and when to make more individual product links and they aren't working in the control panel either. Every single link is broken. I e-mailed the NBAStore.com affiliate manager, no response. I called her, no answer.. Anyone else using the NBAStore.com program, and are you having the same issue? I don't check the site that I use my NBAStore.com links on often, so there's no telling how long they've been broken, but I know they've been down for atleast five days now.

#2 July 20th, 2007, 01:03 PM
Snowman ABW Ambassador Join Date: January 18th, 2005 Posts: 2,554	I checked the NBAStore Linkshare links on about five affiliate sites and they are all working. Are your other Linkshare links working? You can determine when you stopped receiving impressions by checking the Link Type Report on Linkshare.

#3 July 20th, 2007, 01:06 PM
Howard Gottlieb Affiliate Manager Join Date: December 30th, 2006 Location: Mansfield, Texas Posts: 1,562	Ours work just fine too. Much wanna check your links and update them.

#4 July 20th, 2007, 01:57 PM
KurtM Newbie Join Date: July 20th, 2007 Posts: 5	Actually, what I said isn't accurate. All of my links work, but every single one of them, individual product links included, all take me to the NBAStore homepage rather than the individual product or section it's supposed to. Even when I try to make new ones in the control panel, text, image, or e-mail links, they all take me to the NBAStore homepage. Every single link takes me to the homepage, new and old. I tried some old ones like all-star links, and some new ones like the San Antonio championship stuff. All takes me to the homepage.

#5 July 20th, 2007, 02:01 PM
Snowman ABW Ambassador Join Date: January 18th, 2005 Posts: 2,554	Well, that's totally different than what you posted. This is a merchant issue, not a Linkshare issue. If the affiliate manager won't respond, there's nothing you can do about it. Maybe the Linkshare Moderator can have Linkshare contact the merchant.

#7 July 20th, 2007, 02:39 PM
Snowman ABW Ambassador Join Date: January 18th, 2005 Posts: 2,554	I'm referring to the Linkshare Moderator of this forum. Linkshare's extremely poor customer service is well documented here and specifically addressed at http://forum.abestweb.com/showthread.php?t=92242 As a new ABW member, you do not have PM privileges so hopefully the Linkshare Moderator will address your concerns on this topic.

#8 July 20th, 2007, 04:38 PM
LinkShare Moderator ABW Ambassador Join Date: January 18th, 2005 Posts: 1,739	KurtM, I talked to the LinkShare contact that works with the NBA Store and they are aware that some affiliates are having problems with links. They are working to resolve these issues. Ranae

#9 July 20th, 2007, 04:42 PM
KurtM Newbie Join Date: July 20th, 2007 Posts: 5	Thanks snowman and LS Mod, I really appreciate both of your responses.

#13 July 23rd, 2007, 03:47 PM
Snowman ABW Ambassador Join Date: January 18th, 2005 Posts: 2,554	Short answer: anywhere from immediately to never. From what's been posted here, it seems this program is poorly managed. There's no excuse for an affiliate manager to ignore their affiliates. I would email affiliates@thenbastore.com and ask what the status of your application is and post back here at the end of the week and let us know if you received a response. Note to All NBAStore Affiliates: It would be a good idea to see if you are still getting sales reported as site re-designs have been known to negatively impact affiliate tracking and/or reporting. It's happened to me many times over the years and in my experience, merchants rarely acknowledge it publicly. A small test purchase might be in order.

#14 July 23rd, 2007, 04:20 PM
lichtmanl Newbie Join Date: May 11th, 2006 Location: Philadelphia Posts: 36	NBAStore links no longer working Hi, The individual product links are now landing on the product pages on NBAStore.com. Additionally, there are no other broken links. I am unsure of what you are talking about. Please email me at affiliates@nbastore.com to explain further. Thanks!

#15 July 23rd, 2007, 04:45 PM
Snowman ABW Ambassador Join Date: January 18th, 2005 Posts: 2,554	lichtmanl, you've previously posted on ABW as a representative of GSI Commerce. What is your current affiliation? The NBA Store is not listed as a GSI Commerce client. Based on postings on the GSI Commerce forum here at ABW and my personal experience, GSI Commerce reps are very poor in addressing affiliate matters. UPDATE: This program is now being managed by GSI Commerce. http://forum.abestweb.com/showthread.php?t=92504 Good luck to NBA Store affiliates. You'll need it. Last edited by Snowman; July 23rd, 2007 at 05:00 PM.

#16 July 24th, 2007, 01:35 PM
KurtM Newbie Join Date: July 20th, 2007 Posts: 5	All of my links started working this morning for the first time in atleast a week. They launched a new design of their site today, so the observation that they were changing platforms was probably accurate. Don't bother e-mailing affiliates@thenbastore.com with your problems, they don't answer.

#17 September 5th, 2007, 05:08 PM
Billy Kay The slot machine that IS paid! Join Date: January 18th, 2005 Location: Las Vegas Posts: 5,202	Dear B We regret to inform you that NBAStore.com has removed you from their Affiliate Program. Merchants may remove affiliates from their programs for many different reasons, including violation of legal terms, inactivity, changes in site content, etc. If you feel that you have been removed in error, or would like further clarification on why you were removed, please contact affiliates@thenbastore.com. LinkShare manages hundreds of other affiliate programs. We encourage you to log in and find other programs with which you may want to partner. Best, The NBAStore.com Team Dear GSI... A prior communication... ANY communication would have been... what's a word that means correct? professional? the right thing? acceptable? Gotta kill my afternoon swaping links. LOL! All the places I can swap them out to are also managed by GSI! __________________ http://billykaymusic.com

#18 September 8th, 2007, 10:53 AM
Billy Kay The slot machine that IS paid! Join Date: January 18th, 2005 Location: Las Vegas Posts: 5,202	Just logged into Linkshare and saw: NBAStore.com 0 4 0.00% 1 25.00% 2 0 2 2.00 74.98 0.00 0.00% 74.98 4.50 4.50 0.00 4.50 9.37 0.13 112.50 I guess the big money comes AFTER they kick you out of the program!! - LOLOL __________________ http://billykaymusic.com