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  1. #1
    Newbie
    Join Date
    November 30th, 2007
    Posts
    21
    What is the turn around on support tickets?
    I am not looking for special treatment or to get my ticket bumped up in the queue, but how long after submitting a ticket do you endeavour to respond to it? I don't mind waiting, i just would like to know what the average wait time is.

    Gart

  2. #2
    ShareASale President/CEO and ABW Veteran Brian - ShareASale's Avatar
    Join Date
    January 18th, 2005
    Posts
    3,657
    Gart,

    Our goal is 24 hours (business hours) which means tickets submitted late friday might not be answered until Monday afternoon, etc...

    I can look up your ticket if you would like, just post the ticketID here and I'll check to see where it is.
    Thanks,

    Brian Littleton
    President/CEO - ShareASale.com, Inc.

  3. #3
    Newbie
    Join Date
    November 30th, 2007
    Posts
    21
    Thank you Brian. The ticket number is CKF-103711, but I really don't mind waiting my turn. You guys have been great.

    Gart

  4. #4
    ShareASale President/CEO and ABW Veteran Brian - ShareASale's Avatar
    Join Date
    January 18th, 2005
    Posts
    3,657
    Gart,

    Should be sometime today... your ticket may take a little longer than usual as it may have to go to a second level to review, but it is being worked on.
    Thanks,

    Brian Littleton
    President/CEO - ShareASale.com, Inc.

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