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  1. #1
    ABW Ambassador LinkShare Moderator's Avatar
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    January 18th, 2005
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    1,316
    LinkShare Support Contact Info
    In reading your posts I thought it might be helpful to post the contact information for LinkShare support. Our support team responds to every request they receive - most within 1 business day. They are also available to help live, in person, by phone.

    Here is a complete list of LinkShare support contact information, and also where to look in your account to make inquiries:

    General Questions:
    • For Email: Please use our Contact Form
    • Phone Support - 888-880-8430 (+1 646 654-6000 for publishers outside the U.S.) available Monday through Friday 9:00 a.m. to 6:00 p.m. (EST).

    Merchandiser Data Feed Enablement: merchandiser-a@linkshare.com

    Signature (U1/sub-user ID related information): signature@linkshare.com

    Advertiser Questions: Go to Your Account tab, select the advertiser from the dropdown menu and get the merchant's contact information.

    Transaction Inquiries: Go to the Run Reports tab, select Transaction Inquiries, and then choose one of the following:
    • Transaction Search - click here to search for a specific order referred by your account.
    • Transaction Inquiry Log - click here to view a history of all transaction inquiries you have submitted.
    • Submit Transaction Inquiry - click here to submit an inquiry for a transaction not reflected in your reports.

    In addition, answers to your questions may also be found by reviewing the Help Center, which can be found by clicking on "Help!" at the very top-right of the page once you login to your LinkShare account.

    Finally, I may PM you via ABestWeb regarding a post. If you receive a PM from me but are unable to read it or respond, please contact Publisher Support with your LinkShare username/SID and they will help resolve your issue.

    Best Regards,

    --Ranae
    Last edited by LinkShare Moderator; March 29th, 2010 at 04:54 PM. Reason: Changed Email to contact form.

  2. #2
    The slot machine that IS paid! Billy Kay's Avatar
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    January 18th, 2005
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    Small Town in Tennessee
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    Cool - thanks - make it a "sticky"

  3. #3
    Pimp Duck popdawg's Avatar
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    January 18th, 2005
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    Take off eh?
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    Yes please sticky and thank you for this.
    ================================================================
    Been away, now I'm back. Not as much, but I'm back & starting from scratch. Where I was, was fantastic. Where I am now, less so. Things have changed, become harder. So have I. Game ON!!!
    ================================================================

  4. #4
    Member
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    December 3rd, 2007
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    177
    Thanks for posting this information!

  5. #5
    What's the word? Rhia7's Avatar
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    January 13th, 2006
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    9,578
    Thank you for the great information
    ~Rhia7 -- Remember the 7
    Twitter me

  6. #6
    Newbie
    Join Date
    March 11th, 2008
    Posts
    3
    I keep getting invalid image code when I try to sign up for linkshare. I think they might have a php problem

  7. #7
    The slot machine that IS paid! Billy Kay's Avatar
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    January 18th, 2005
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    So... er... with this new wonderful support system...

    how long after the stated "one business" day should an affiliate actually have to wait for a response?

    I count 17 days so far

    -------- Original Message --------
    Subject: Re: xxxx [Incident:080401-000171]
    Date: Tue, 1 Apr 2008 20:43:19 -0400 (EDT)
    From: LinkShare Affiliate Support <r2r2-at-support.linkshare.com>
    Reply-To: LinkShare Affiliate Support <r2r2-at-support.linkshare.com>
    To: xxxxxxxxx




    * Response*
    Linkshare Publisher Support has received your email and will respond to
    you within one business day.
    The caseID which has been assigned to your email is appended below.

    080401-000171

  8. #8
    Newbie
    Join Date
    April 27th, 2008
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    3
    LinkShare
    Thanks for the info. This would make a great "sticky"

  9. #9
    ABW Ambassador
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    January 18th, 2005
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    Quote Originally Posted by EaglesDen
    Thanks for the info. This would make a great "sticky"
    This thread is a sticky. Are your images turned off?

  10. #10
    Affiliate Manager
    Join Date
    February 11th, 2008
    Location
    Boston
    Posts
    24
    {*}Montgomery Ward
    We are having a very hard time figuring out what the merchants we want to work with want from us. We aren't pornographic and we have a very nice website, great niche and synergistic business model. So we are hurt AND disappointed when we get a rejection a nanosecond later. We are even more hurt when we don't hear back when trying to reach affiliate managers. But now we are mystified because we understand we were rejected by Montgomery Ward. But MW shows up on our email list with an asterisk. But when we search for MW in LinkShare - nothing comes up. What does it all mean??

    Thanks,
    BTshoes

  11. #11
    15 years and counting
    Join Date
    January 18th, 2005
    Posts
    6,121
    "with an asterisk." It means deactivated, gone or on hold

  12. #12
    Affiliate Manager
    Join Date
    February 11th, 2008
    Location
    Boston
    Posts
    24
    Montgomery ward
    Do you mean THEY are deactivated from LinkShare?

    BTShoes

  13. #13
    15 years and counting
    Join Date
    January 18th, 2005
    Posts
    6,121
    Yes, they are. I checked my own merchant list and they are listed as deactivated.

  14. #14
    Affiliate Manager HuckIt's Avatar
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    April 17th, 2007
    Location
    'Zona Baby
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    26
    You are getting instant automatic rejections from merchants who have established criteria (traffic level, geography, and marketing channel [blog, ppc, coupon, etc.] among others) that your site does not meet. If you haven't identified your site in the LinkShare profile with compatible parameters for that merchant, the system will send you an automatic temporary rejection notice.

    Don't be hurt - contact the program manager and ask them to specifically review the site you are planning to use to market their product or service. Show them exactly where on the site their placement will go. Give them some sense of your plan, reach, and scope. I would guess that you'll get at least 50% of those programs to accept you after that. Also, give them time to respond - many large programs get 100's of approval requests a day.

    What you shouldn't do (and I'm not saying you are... I've just gotten a lot of this lately) is send a reply to the automatic rejection that is hostile, dismissive, or otherwise unprofessional. That's a great way to get anything from a zero response to a permanent block from their program.

  15. #15
    Member
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    August 21st, 2010
    Posts
    81
    It would be nice if some of the merchants auto approved affiliates, nothing worse than joining a network specifically for one affiliate only to find out you have been auto rejected

  16. #16
    Newbie
    Join Date
    December 1st, 2014
    Posts
    2
    I need your help

  17. #17
    Pimp Duck popdawg's Avatar
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    January 18th, 2005
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    Take off eh?
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    Might want to use the contact info provided above...although a 6 year old thread with the last post 4 years ago wouldn't be my first option to get help.

    Just checked their contact page and everything looks good here but for the record if you need to get them, their most up to date deets are here: Rakuten Contact Page
    ================================================================
    Been away, now I'm back. Not as much, but I'm back & starting from scratch. Where I was, was fantastic. Where I am now, less so. Things have changed, become harder. So have I. Game ON!!!
    ================================================================

  18. Thanks From:

  19. #18
    ABW Ambassador LinkShare Moderator's Avatar
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    January 18th, 2005
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    Hi All,

    Please note that the email addresses listed in here are old and I couldn't update my original post. Please find relevant email addresses in our help center.

    https://pubhelp.rakutenmarketing.com...cles/201695777

    If moderator can update the original post with this new link and delete the older separate email addresses that would be great.

    --Ranae

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