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  1. #1
    ABW Ambassador
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    Was Payment Issued This Week?
    My account shows that numerous merchants paid Linkshare on 3/31 and 4/2, yet I didn't get a payment issued to me by Linkshare this week. Does anyone's account show that a payment was issued this week?

  2. #2
    Super Dawg Member Phil Kaufman aka AffiliateHound's Avatar
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    January 22nd, 2007
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    Nothing since 3/27
    Since June 10, 2012 a vegan aarf but still writing the Hound Dawg Sports Blog
    "If you don't have time to do it right, when will you have time to do it over?" -John Wooden;
    "Raj, there’s no place for truth on the internet." -Howard Wolowitz[/SIZE]

  3. #3
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    Ranae, will you please look into this?

  4. #4
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    I just called Linkshare Support and she told me that none of my merchants have paid Linkshare this week. I said "so that means all of the 3/31 and 4/2 dates listed in Merchant Payment History for my account are wrong?" She said they haven't paid for this period. Say what? I told her that she is giving me wrong information which she just continued to do, so I told her I was going to hang up if she wasn't willing to actually look into what the issue is.

    Additionally, it seems that something has changed with Linkshare telephone support since the last time I called them (months ago). There was a lot of background chatter suggesting it was a large phone bank. That has never been my experience in the past. Others have recently reported unsatisfactory experiences with Linkshare telephone support as well. Is Linkshare telephone support now being outsourced?

    Ranae, I really hope you will give us some information today. This is very disturbing.

  5. #5
    Super Dawg Member Phil Kaufman aka AffiliateHound's Avatar
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    4/04 payment just showed up on the new Dashboard "last payment sent ...." line.
    Since June 10, 2012 a vegan aarf but still writing the Hound Dawg Sports Blog
    "If you don't have time to do it right, when will you have time to do it over?" -John Wooden;
    "Raj, there’s no place for truth on the internet." -Howard Wolowitz[/SIZE]

  6. #6
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    Thanks so much for reporting that, AH, because it's still not showing up in SynergyAnalytics. That said, when I click on the Payment ID in the new dashboard, it just hangs, so I haven't been able to see the details.

    I still hope we get an explanation from Ranae and that she reports my experience with telephone customer service.

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