Results 1 to 6 of 6
  1. #1
    Antisocial Media Expert ProWebAddict's Avatar
    Join Date
    March 25th, 2006
    Location
    Go Daddy
    Posts
    1,109
    Angry Personal Creations You Should Be Ashamed!
    Here we go again. I was adding new products from Personal Creations because another Linkshare merchant with personalized items has not paid their bill . So I as I was browsing around the site, a livechat popped up asking did I want to save 10%.

    I remember this thread from '05 so I wanted to see if Live Chat was still stealing sales

    So I decided to see what would happen if I used the Livechat.

    Chat InformationYou are now chatting with 'Carrie'
    Carrie: Welcome to Personal Creations online. My name is Carrie, your online personal shopper. How may I assist you today?
    Carrie: Hello there1
    you: Hi Carrie. I came here from another site and I have a quick question
    Carrie: Please proceed with that.
    you: This little help chat box popped up and I was wondering does this interfere with the site I came from getting their credit?
    Carrie: By placing today's order online, I would be happy to share a 10% discount off of your product purchases today.(1 promotion per order)
    Carrie: Would you like to take advantage of this fantastic offer today?
    you: ok how do I do that?
    Carrie: Just add the item to your shopping basket and let me know when that task is complete.
    Carrie: Once you have added the items to the cart I will give you the code so that you can take advantage of the savings.
    you: ok it's in my cart
    Carrie: Please use promotional code 'BRNTEN' to receive 10% off.
    you: does your code interfere with the site I came from getting credit for the sale?
    you: Like if I use the code do you get credit or does the site I came from get credit?
    Carrie: You can continue shopping online.
    you: Can you answer my question please
    Carrie: I get credit when you place the order online here.
    you: Thank you Carrie
    Carrie: Please do not close this chat window.
    Carrie: You can continue shopping online.
    Carrie: I will be happy to assist you, let me know if you have any question regarding the order.
    Why is Personal Creations allowing Live Chat to steal sales? It's not as if the Live Chat is discreet, it pops up right in the middle of the item you are looking at asking if you want to save 10%.

    Last edited by ProWebAddict; April 17th, 2008 at 04:19 PM. Reason: to clarify, the chat was today, not in 2005

  2. #2
    The slot machine that IS paid! Billy Kay's Avatar
    Join Date
    January 18th, 2005
    Location
    Small Town in Tennessee
    Posts
    5,226
    Is that chat from today - or from 2005?

  3. #3
    Antisocial Media Expert ProWebAddict's Avatar
    Join Date
    March 25th, 2006
    Location
    Go Daddy
    Posts
    1,109
    That is from today when I noticed the chat box.

  4. #4
    The slot machine that IS paid! Billy Kay's Avatar
    Join Date
    January 18th, 2005
    Location
    Small Town in Tennessee
    Posts
    5,226
    You should email Nick. He's a member here, but he just lurks

    The chat person didn't say they overwrite our cookies, just that she gets something also - which is the way the old affiliate manager, Norm, explained it.

    Another question is... since the new policy of not being allowed to use all the other (better) coupons they have, what happens if you send 100 people tp Personal Creations, and they all use BRNTEN - instead of an affiliate coupon?

    Seems odd.

  5. #5
    ABW Ambassador
    Join Date
    January 18th, 2005
    Location
    Nunya, Business
    Posts
    23,684
    I guess someone should do a test purchase to see what actually happens.

    As far as the coupons, I remeber that thread somewhere and at the time affiliates only had the 10% when they had a 20% elsewhere but since then they released a 20% off $60+ coupon for affiliates and a Free Shipping on $50+ coupon.

  6. #6
    Antisocial Media Expert ProWebAddict's Avatar
    Join Date
    March 25th, 2006
    Location
    Go Daddy
    Posts
    1,109
    Quote Originally Posted by Billy Kay
    The chat person didn't say they overwrite our cookies, just that she gets something also - which is the way the old affiliate manager, Norm, explained it.
    You are right. I assumed that when I used the word "or" and she said I get credit when you place the order online here, that meant that she got the credit. I'll be happy to send an email to get clarification.

    Quote Originally Posted by Billy Kay
    Another question is... since the new policy of not being allowed to use all the other (better) coupons they have, what happens if you send 100 people tp Personal Creations, and they all use BRNTEN - instead of an affiliate coupon?

    Seems odd.
    I'll ask about that as well.


    Quote Originally Posted by Trust
    I guess someone should do a test purchase to see what actually happens.
    I got so mad that I closed the window. I was actually going to make a purchase.

  7. Newsletter Signup

+ Reply to Thread

Similar Threads

  1. Personal Creations is now available at GoldenCAN
    By GoldenCAN in forum GoldenCAN
    Replies: 0
    Last Post: August 12th, 2011, 03:48 AM
  2. Personal Creations still Premium? WHY?
    By emione in forum Rakuten LinkShare - LS
    Replies: 2
    Last Post: September 30th, 2005, 01:13 PM
  3. Personal Creations
    By emione in forum Rakuten LinkShare - LS
    Replies: 0
    Last Post: September 12th, 2005, 12:41 PM
  4. Got my personal creations check!
    By jc101 in forum Rakuten LinkShare - LS
    Replies: 2
    Last Post: January 23rd, 2004, 04:17 PM
  5. Did something happen to Personal Creations?
    By jollygoodpirate in forum Rakuten LinkShare - LS
    Replies: 4
    Last Post: December 31st, 2002, 04:00 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •