Results 1 to 24 of 24
  1. #1
    Newbie
    Join Date
    December 14th, 2007
    Posts
    33
    Question Report informaiton not available any more in old interface?
    Update: I find I can see the tracking report from the new login interface,but not the old one. So, does this mean we can no long view the report from old interface?

    ================
    I usually have some sales from AT&T Wireless everyday. However, I didn't see any click activity or sales activity since May 21,2008 although I know there must be some sales.

    Does anybody have the same problem? Is LinkShare tracking down for AT&T?

    Thanks.

  2. #2
    Super Dawg Member Phil Kaufman aka AffiliateHound's Avatar
    Join Date
    January 22nd, 2007
    Location
    West Covina, CA
    Posts
    8,443
    When the new interface first came online, I was looking at the reports there every day, but it seemed to be lagging behind the old interface, and 2 or 3 weeks ago I stopped taking time to look at it. I went back to take a look after reading your post, and lo and behold, in the Signature Orders and Signature Activity reports (but not in the home page report listings) I found a group of sales for today (5/22) not shown in the old interface.

    So, maybe the new interface now is the place to go for the most recent activity.

    I can't answer any questions about AT&T.
    Since June 10, 2012 a vegan aarf but still writing the Hound Dawg Sports Blog
    "If you don't have time to do it right, when will you have time to do it over?" -John Wooden;
    "Raj, there’s no place for truth on the internet." -Howard Wolowitz[/SIZE]

  3. #3
    ABW Ambassador
    Join Date
    January 18th, 2005
    Posts
    2,511
    It just makes no sense at all that Ranae, the Linkshare Moderator, has not addressed the lack of Linkshare reporting for days. This is sooooo annoying.

  4. #4
    Moderator
    Join Date
    April 6th, 2006
    Posts
    2,689
    New interface shows updated sales, but clicks only to 5/20... and the rows in my summary report are misaligned (ie. total commission is listed as total orders, for example, and total sales are listed as EPC).

    However - old interface shows updated clicks, but not sales.

    Has anyone submitted a ticket..?

  5. #5
    Affiliate Manager Howard Gottlieb's Avatar
    Join Date
    December 30th, 2006
    Location
    Mansfield, Texas
    Posts
    1,561
    Moderator: Where Are You????????????????????????????
    I would rather live my life as if there is a God and die
    to find out there isn't, than live my life as if there
    isn't and die to find out there is.

  6. #6
    ABW Ambassador La_Valette's Avatar
    Join Date
    September 25th, 2005
    Location
    The Pale Blue Dot
    Posts
    841
    It does look like the sales and activity reports are no longer working in the old interface. Clicks still seem to be tracked, but not orders, commissions, sales, etc.

    In the new interface, the "Quick Stats" when you login are broken too - misaligned, as someone pointed out.

    Also, as someone pointed out, in the new interface clicks don't look like they're being tracked properly in recent days...
    Last edited by La_Valette; May 23rd, 2008 at 09:22 AM. Reason: more information
    Kids, you tried your best and you failed miserably. The lesson is, never try. -- Homer Simpson

  7. #7
    Full Member
    Join Date
    March 10th, 2006
    Posts
    466
    Probably won't see a resolution until after holiday, at this point.

  8. #8
    ABW Ambassador
    Join Date
    January 18th, 2005
    Posts
    1,350
    If the traditional reports aren't going to be updated, why do they still have a login?

    I wonder if they are tracking how many users choose traditional, because I never choose the new one. Remember how they were going to force us to use synergy analytics and that never panned out?

    Why are you surprised that Ranae hasn't explained the situation. These kinds of problems cluster around holidays. (I've been tracking LS downtime for years). And this is a 3-day weekend, so I wouldn't expect anything soon. Maybe the A-team is on vacation.

  9. #9
    ABW Ambassador
    Join Date
    January 18th, 2005
    Posts
    2,511
    I just checked the traditional reports for the first time since early this morning when they still hadn't updated. Now the Sales and Activity Report and Net Orders Report have updated. Individual Item Report and Product Success Report are $0.00 for the entire month. IIR and PSR are the only ones I use so they are useless now. I didn't check any others.

  10. #10
    Newbie
    Join Date
    May 23rd, 2008
    Posts
    6
    We are still here and are working on it. We expect to have a fix later tonight. Sorry for the inconvenience.

  11. #11
    ABW Ambassador
    Join Date
    January 18th, 2005
    Posts
    1,350
    Is "NotRanae" with LS or someone with a very dry sense of humor.

  12. #12
    Newbie
    Join Date
    May 23rd, 2008
    Posts
    6
    With LS. As to the sense of humor, you'll have to judge yourself.

  13. #13
    The slot machine that IS paid! Billy Kay's Avatar
    Join Date
    January 18th, 2005
    Location
    Small Town in Tennessee
    Posts
    5,226
    We are still here and are working on it. We expect to have a fix later tonight. Sorry for the inconvenience.
    Linkshare never admits to a problem and never apologizes. So you're one of the 2 new CJ reps

    Oh wait, there's no problems in their world either.


  14. #14
    Newbie
    Join Date
    May 23rd, 2008
    Posts
    6
    Quote Originally Posted by NotRanae
    We are still here and are working on it. We expect to have a fix later tonight. Sorry for the inconvenience.
    Please try it now.

  15. #15
    ABW Ambassador CathyM's Avatar
    Join Date
    May 30th, 2006
    Location
    Torrance, CA
    Posts
    893
    Looks good to me. Thanks for getting it done before the week-end. I even see sales for tomorrow already (thanks to the wierd timezone).

  16. #16
    Super Dawg Member Phil Kaufman aka AffiliateHound's Avatar
    Join Date
    January 22nd, 2007
    Location
    West Covina, CA
    Posts
    8,443
    Don't know if this is at all related to the other reporting problems and probably should have a new thread, but money is money and it all does relate to getting what's due from LS.

    This is what I see today in SA for May payments:


    May - 2008 Inapplicable 28 0.00
    May - 2008 US Dollar 3 $xxx
    May - 2008 Unknown 1 0.00

    Inapplicable? Unknown? What is this? Clicking on them gives no help.

    (the middle one was a payment I received last week)
    Since June 10, 2012 a vegan aarf but still writing the Hound Dawg Sports Blog
    "If you don't have time to do it right, when will you have time to do it over?" -John Wooden;
    "Raj, there’s no place for truth on the internet." -Howard Wolowitz[/SIZE]

  17. #17
    ABW Ambassador Bob Lawrence's Avatar
    Join Date
    July 2nd, 2007
    Posts
    1,090
    Funny things is my Number of Sales == Commission
    Must be selling a lot of $5.00 items this month.
    But don't see any $5.oo items when viewing items sold.

  18. #18
    Newbie
    Join Date
    December 14th, 2007
    Posts
    33
    I can see the report data in both old and new interface now. However, all of the member ID information are still missing from the Member ID Field Report since May 21. Does anyone have the issue as I do?

    thanks,

  19. #19
    ABW Ambassador
    Join Date
    January 18th, 2005
    Posts
    2,511
    Where is the Member ID Field Report? I've never heard of that one.

  20. #20
    Full Member
    Join Date
    February 8th, 2006
    Posts
    326
    snowman, the member id field report is used by signature affiliates, using the u1 parameter to track activity. it runs by process date (not transaction date) and displays order info by u1. its in the drop down list in the old interface, and it is called signature activity in the new interface.

    dzshopping, i just was able to access signature reporting for 5/20-21, and it is working for today. but for 5/22-5/26, i can see the data, but the u1 field is blank.

  21. #21
    ABW Ambassador SunshineTricia's Avatar
    Join Date
    May 7th, 2006
    Location
    Indianapolis
    Posts
    896
    I just tried to run a postback for my site and the whole thing failed for all transactions after the 22nd because of the u1 data. So frustrating!!
    --Tricia Meyer-- I love being the exception to the rule.

    Tricia Meyer | Helping Moms Connect | Wine Club Reviews and Ratings | Hunger Games Fan

  22. #22
    ABW Ambassador
    Join Date
    January 4th, 2006
    Location
    USA
    Posts
    2,477
    My u1 data shows fine for the month except for missing data on 5/25 and 5/26. I double check in the new interface, the signature data missing 5/25 and 5/26 too.

    The old reporting system works perfectly fine for me. I don't understand why we need the new interface. Never use it since it launched.

  23. #23
    Full Member
    Join Date
    February 8th, 2006
    Posts
    326
    looks like its all there now, just ran a member id field report for 5/22-5/26, and all have u1fields

  24. #24
    Newbie
    Join Date
    May 23rd, 2008
    Posts
    6
    Quote Originally Posted by AffiliateHound
    Don't know if this is at all related to the other reporting problems and probably should have a new thread, but money is money and it all does relate to getting what's due from LS.

    This is what I see today in SA for May payments:


    May - 2008 Inapplicable 28 0.00
    May - 2008 US Dollar 3 $xxx
    May - 2008 Unknown 1 0.00

    Inapplicable? Unknown? What is this? Clicking on them gives no help.

    (the middle one was a payment I received last week)
    We think this is fixed. Please try it now.

  25. Newsletter Signup

+ Reply to Thread

Similar Threads

  1. *NEW* "New York Affiliate Revenue" Report in Merchant Interface
    By Brian - ShareASale in forum ShareASale - SAS
    Replies: 85
    Last Post: June 10th, 2008, 05:48 PM
  2. Product Success Report Updates Hours Before Individual Item Report
    By Snowman in forum Rakuten LinkShare - LS
    Replies: 5
    Last Post: January 16th, 2005, 12:23 PM
  3. Individual Item report does not agree with sales and activity report
    By jrb16915 in forum Rakuten LinkShare - LS
    Replies: 2
    Last Post: November 23rd, 2004, 05:16 PM
  4. Payment Report & Sales/Activity Report don't match
    By gettnthar in forum Rakuten LinkShare - LS
    Replies: 6
    Last Post: December 7th, 2002, 06:33 PM
  5. How do I see a consolidated report like on the old BeFree interface
    By dreusche in forum Commission Junction - CJ
    Replies: 6
    Last Post: October 9th, 2002, 08:22 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •