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  1. #1
    Member
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    May 9th, 2006
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    Question HELP - How to contact doubleclick performics customer service
    Is there any phone number that I can call to talk to a human being? We want to change our billing address and payment method and tax id. However, the number given (1-800-404-9332) always asked to leave a message. I left messages for 3 times, but still don't get any response after 1 week.

    Anyone knows any other number that I can dial? Or, do they have a ticketing system that I can submit ticket?

  2. #2
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
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    June 21st, 2007
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    1,629
    Hello,

    All messages have been answered. Please send me an email if your request is still outstanding.

    Thank you,

    Jamie Ross
    jamier[at]google.com

  3. #3
    Member
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    May 9th, 2006
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    It is just so funny that I got this message by email after I kept complaining 3 days and posted a thread here:

    "Please make a specific change to your site (ex: add the text "hello
    performics" to a page on your site) and let us know when this has been
    completed. We can then help you further once we can verify registration."


    Our site has thousands of users per day. This is just a ridiculous method of verifying it. But, I guess I have to do it...

    I wonder how come google bought doubleclick, but did not provide a good service.

  4. #4
    Member
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    May 9th, 2006
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    I changed the same set of information on cj and linkshare. It is pretty easy to do there.

  5. #5
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
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    June 21st, 2007
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    Hello,

    I have received your request and will review it further.

    Thank you,

    Jamie

  6. #6
    Member
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    May 9th, 2006
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    Thank you. Hope we can get this done soon. If you need any additional information, please feel free to let me know by email.

    In the past, I have provided all information asked. However, after I send out those info, I just don't get any response anymore.

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