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June 12th, 2008, 09:06 PM #1
CS issues with SAS
- Join Date
- May 22nd, 2008
I just signed with SAS a few weeks ago....so I am not super familiar with them, but took all the suggestions from the forum and went with them...but I am getting a bit frustrated with the response time on getting my datafeed up...I am new to the datafeed thing, submitted 2x and kept getting "it needs to be amended messages"....Brian helped me a bit...the last contact I had was last Thursday where I reuploaded a final datafeed that I know was correct based on the feedback I got from Brian...I emailed him as well letting him know that the new one had been uploaded...got no response to my email or datafeed uploaded.....uploaded another datafeed this morning trying to trigger a response...still nothing....
Brian said the first datafeed takes up to 24 hours.....I havent heard from anyone in a week.....
Is this normal.....I am getting frustrated b/c I need to get this datafeed up....
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