Page 1 of 3 123 LastLast
Results 1 to 25 of 52
  1. #1
    Member shopsat24seven's Avatar
    Join Date
    January 3rd, 2008
    Location
    Atlanta, GA
    Posts
    100
    LinkShare Stats Not Showing
    Our reporting has not updated since June 12th. Transactions have reported but the clicks and impressions data is not showing up. Anyone else seeing this?

  2. #2
    Moderator
    Join Date
    April 6th, 2006
    Posts
    2,689
    Hmmm, can't believe I didn't notice that...

    Old interface shows less clicks, but more sales... they're out of synch for sure since June 12th. Anyone know when the old system will be "retired"..?

  3. #3
    ABW Ambassador
    Join Date
    January 18th, 2005
    Posts
    2,511
    Same here.

    Where is that new President when we need him? After all, he's their CTO.

  4. #4
    ABW Ambassador
    Join Date
    January 18th, 2005
    Posts
    1,350
    Is he the same CTO that's been in charge all these years when reports have been so bad? I don't read their press announcements. They irrirate me too much.

  5. #5
    ABW Ambassador
    Join Date
    January 18th, 2005
    Posts
    2,511

  6. #6
    The slot machine that IS paid! Billy Kay's Avatar
    Join Date
    January 18th, 2005
    Location
    Small Town in Tennessee
    Posts
    5,226
    Old system still showing zero since the 11th

    New system is showing sales, but if I show it by day... each day is the same sales

    11th is same sales as 12th, which is same sales as 13th, etc

  7. #7
    Newbie
    Join Date
    March 31st, 2006
    Location
    Denver
    Posts
    28
    Yep! I contacted LinkShare this morning after seeing the same problems. They seem aware they are "experiencing issues." I'll re-post when I hear back.

    Thanks,
    Nicki Hayes

  8. #8
    Member shopsat24seven's Avatar
    Join Date
    January 3rd, 2008
    Location
    Atlanta, GA
    Posts
    100
    just got this reply from my rep.

    It appears that the reports are delayed. There were some issues recently regarding clicks and impressions in reporting. The data is still there on our end, and our technical team is working to resolve this. Once resolved all data will be available to access. As our technical team continues to work on this I will update you with the status. Please let me know if you have any questions or concerns. In the meantime, please use the Publisher Dashboard Reports or SynergyAnalytics.

  9. #9
    Comfortably Numb John Powell's Avatar
    Join Date
    October 17th, 2005
    Location
    Bayou Country, LA
    Posts
    3,432
    In the meantime, please use the Publisher Dashboard Reports or SynergyAnalytics.
    What am I missing here? These aren't working on my end.


  10. #10
    Comfortably Numb John Powell's Avatar
    Join Date
    October 17th, 2005
    Location
    Bayou Country, LA
    Posts
    3,432
    Just got off the phone with Support at LS and they are saying reporting should be resolved by tomorrow morning (06-18-2008).


  11. #11
    Member
    Join Date
    June 17th, 2008
    Location
    Denver Colorado area
    Posts
    39
    I have just noticed that my monthly sales for last month (a single merchant) (May) are reduced significantly over what I saw only 2 weeks ago, but after contacting the merchant, they told me the invoice is for the correct higher amount. Sure is confusing Linkshare!

  12. #12
    ABW Ambassador
    Join Date
    January 18th, 2005
    Posts
    2,511
    "Confusing" is being very gracious. Ridiculous is more appropriate in my view. And yes, the person who oversees this fun house is the President of the company who doesn't even direct any communication to his userbase whatsoever.

    Hey, Mr. President, we run businesses here, just like you do. How would you like it if your Accounting Dept. just disappeared with all of your company's statistics????

  13. #13
    ABW Ambassador
    Join Date
    January 18th, 2005
    Posts
    1,350
    Don't worry Snowman, I bet they're working on another great interface, for more useless stats, while we still wonder just how many sales we've had.

    I just can't believe the consistently lousy job that this IT dept continually produces.

  14. #14
    Newbie
    Join Date
    May 28th, 2008
    Posts
    4
    Angry LinkShare Lost Sales
    I use a special report tracking that tells me what links on my site have been getting clicks, and they don't match LinkShare reports.

    I think LINKSHARE LOST SALES, which is why they are not reporting them. They wouldn't admit it because they know that we will then work with cj and share a sale merchants. I think I'm starting to rethink my partnership with LinkShare.


  15. #15
    Member shopsat24seven's Avatar
    Join Date
    January 3rd, 2008
    Location
    Atlanta, GA
    Posts
    100
    On the merchant side, we are seeing sales come in still and now the click and impressions are showing up again. However, the clicks/impressions from June 12-15 have still not shown up.

  16. #16
    Newbie
    Join Date
    May 23rd, 2008
    Posts
    6
    Quote Originally Posted by shopsat24seven
    On the merchant side, we are seeing sales come in still and now the click and impressions are showing up again. However, the clicks/impressions from June 12-15 have still not shown up.
    Clicks and impressions from 6/10-6/12 were loaded yesterday, 6/13 should be almost done loading, and I expect 6/14-6/15 to be finished by this evening.

    About the sales reports, we've made a short term configuration change so that the reports run accurately -- unfortunately, the data is coming off a fairly loaded database, so they'll run (much) more slowly. We're working now to rebuild the reporting database. By next week that database should be back in service and reporting should be performing as it did earlier this year.

    We're deeply sorry about all the trouble these problems have caused you. Though we've been quiet about it, the team has been hard at work, and we thank you for your patience.

  17. #17
    Member
    Join Date
    June 17th, 2008
    Location
    Denver Colorado area
    Posts
    39
    How long is the delay from reality to Linkshare?
    This month I am really seeing some static reports. I see traffic in my system to indicate that a certain merchant's site is being visited through my websites quite a few times over the past 2 weeks. The clicks are not showing up on my Linkshare stats for that particular merchant.

    Also, sales figures for one of my best programs are not updating, and after contacting the affiliate manager on the merchant side, he indicates that the amount of sales is actually much higher than what Linkshare is showing, and he recommended I contact support.

    Support is defensive and claims the figures are accurate, but then (heehee) the numbers came up to the level the affiliate manager told me but it took several days.

    Now I know absolutely that these figures I am looking at tonight are well behind reality, so I want to ask the Linkshare REP ...

    How long does it really take to update the numbers? The numbers I am seeing are not correct.

    I also did a test and went in to a remote computer at a friend's office and I did some searches, and I clicked on my merchants links a few times. I have done this several times over the past 2 weeks.

    That merchant is not showing up in tonight's Linkshare stats at all. ZERO

    So I have very little confidence in the new system so far. I wonder if it updates accurately at any time?

  18. #18
    Member shopsat24seven's Avatar
    Join Date
    January 3rd, 2008
    Location
    Atlanta, GA
    Posts
    100
    stats seem fine for us, maybe a merchant specific problem.

  19. #19
    Newbie
    Join Date
    April 25th, 2008
    Posts
    26
    Something is odd with my stats as well. I do very, very well (for ME)with one particular merchant and up through the 20th, I had virtually daily sales with them. Since then, NOTHING. I am not seeing clicks either and I am finding it hard to believe that there are none. In fact, my click through count didn't seem to change for almost a week.

    One day last week, I did an individual item report and like the poster above mentioned, it showed a LOT more sales(actually about 3x as much) than what I am seeing. When I ran the same report later in the day, it was back to what I'm seeing now. I also took note on the report with the extra sales that they were not just listing duplicate items. They were showing on different days and different amounts and items.

    (Yes, I know I need to contact Linkshare, but this has been driving me crazy, so if there is anyone else out there with the same problem maybe they'll know there not alone. And besides, it felt good to vent a little. )

    I'm not a giant affiliate, but I'm looking at about a 1/3 of the commissions I normally see for the month while my commissions with other networks is the same or higher than normal.

  20. #20
    Member
    Join Date
    June 17th, 2008
    Location
    Denver Colorado area
    Posts
    39
    I do have definate traffic to one of my Linkshare merchant sites that are not showing up at all. Frankly the new reporting system is really not as good as the old one was at least as far as presentation and usability go, but I will somehow get used to it.

    This other merchant should be showing up with some clicks, but it is not at all. I did some clicks myself just to make sure, and I see every day that people are visiting the pages where I advertise ONLY that merchant's products. It is impossible that no clicks have happened over the past few weeks. It is just missing from the listings when I login.

    What the heck, I am old and maybe that is the problem. However, last month the clicks were showing up for that merchant and the sales were too. Very strange indeed.

  21. #21
    Member
    Join Date
    June 17th, 2008
    Location
    Denver Colorado area
    Posts
    39
    What is wrong with Linkshare stats? It is Aug 5th
    I seek enlightenment on this new fangled Linkshare reporting thing.

    It is now August 5th and the Linkshare reporting is showing ZERO click throughs, but I have tons of traffic to my pages with Linkshare offers.

    No sales yet? I don't believe it for one minute. I may be old, but I have done this for a long time and I know I have some sales in the first 5 days.

    ZERO ZERO ZERO is all the report says.

    This thing is not working!

  22. #22
    ABW Ambassador Vrindavan's Avatar
    Join Date
    February 25th, 2003
    Posts
    1,902
    i have the impression that number of click data is not accurate too

  23. #23
    Member Working Mom's Avatar
    Join Date
    May 18th, 2008
    Location
    Delaware
    Posts
    102
    There is definitely something up with the stats at the moment. I keep getting bounced out when I try to log in.

    I'd love to tell you to contact linkshare; but I don't know any real actual people who work at Linkshare who might give the inside scoop...try the support desk:

    http://ssl.linksynergy.com/php-bin/a.../support.shtml

    Hope this helps.

  24. #24
    ABW Ambassador CathyM's Avatar
    Join Date
    May 30th, 2006
    Location
    Torrance, CA
    Posts
    893
    It's soooo frustrating, having to check 3 different places.

    I get bounced out of the old interface. The new interface has transactions up to 8/3/2008 5:20. So essentially nothing from Sunday and Monday yet. Then I go back to the old interface and try synergy analytics, the same transactions are there but the time stamps are different - 5:20 shows as 15:02. Same transactions though.

    Arrgh.

  25. #25
    Member
    Join Date
    June 17th, 2008
    Location
    Denver Colorado area
    Posts
    39
    I just received an email from one of my affiliate managers and he says I have clicks to the site since 8/1 and he gave me a definate number, but again when I login to Linkshare, there are no clicks at all being displayed.

    I am assuming the system will catch up with itself at some future date, and even though they always pay late, they always pay me eventually so I guess there is really nothing to worry about (gulp, I hope).

    I contacted Linkshare support last month about some of this stuff, but they only have the spin, not the real story, and are of no help at all. Wish I knew someone there.

+ Reply to Thread
Page 1 of 3 123 LastLast

Similar Threads

  1. Google Stats not showing until 24hrs. later
    By Cav in forum Search Engine Optimization
    Replies: 3
    Last Post: September 17th, 2008, 06:39 PM
  2. Googlebot clicks showing up in stats
    By Mike909 in forum Rakuten LinkShare - LS
    Replies: 0
    Last Post: June 14th, 2007, 12:53 PM
  3. No stats showing so far today
    By Airstrip in forum Commission Junction - CJ
    Replies: 12
    Last Post: June 12th, 2005, 11:18 AM
  4. Yesterdays stats showing
    By Packy in forum Commission Junction - CJ
    Replies: 8
    Last Post: February 12th, 2003, 04:06 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •