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  1. #1
    Newbie
    Join Date
    December 14th, 2007
    Posts
    33
    Angry How to update Performics account information?
    I have tried to contact Performics to update my personal and account information. I tried every ways but still could not get it done after more than two months.

    1. I first called phone number 1-800-404-9332 that was listed in my account, but it was redirected to voice mail directly. I left voice message, but no update on my account.

    2. I then tried to contact affiliates@performics.com by e-mail. I sent all of my latest information, however, still no update on my account.

    Can anybody give me some advice of how to update my information?

    Thanks!

  2. #2
    All Around Web Guy Cursal's Avatar
    Join Date
    January 18th, 2005
    Posts
    829
    Strange, I have always just logged in and in the upper right hand corner there is a link called settings

    click that

    options to update personal info
    update/change password
    account info--> you can change the primary account info Phone# and email

    Unfortunately you cannot change your address.
    And if 2 months in the waiting just send it in via snail-mail.
    Oregon Publishing: Web Development, Graphic Design, Domains & Marketing
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  3. #3
    Full Member
    Join Date
    February 8th, 2006
    Posts
    326
    did you try to update the info yourself? If you haven't tried this yet, click on settings in the upper right corner, that gets you to your account page. you can change some of the info.

    maybe jamie ross can help out.

  4. #4
    Newbie
    Join Date
    December 14th, 2007
    Posts
    33
    Thanks for your reply. Yes, I can change my personal information like e-mail and password. However, I just cannot edit/update company information as well as payment information.

    I hope the new Google management team can make this process better. Thanks.

  5. #5
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
    Join Date
    June 21st, 2007
    Posts
    1,629
    Hello,

    Can you please forward me the email you sent our support team and your publisher ID?

    Thank you,

    Jamie
    jamier[at]google.com

  6. #6
    Newbie
    Join Date
    December 14th, 2007
    Posts
    33
    Smile Thanks a lot for your follow-up
    Jamie,

    Thank you very much for your follow-up on this ticket. I have forwarded the original e-mail that I sent to your support team. Please help to update my account.

    Thanks again.

  7. #7
    Newbie
    Join Date
    January 18th, 2005
    Posts
    35
    Can't log into performics anymore
    Ever since google took over perfomics I can't log in to my account. Google is telling me

    "Your "Username is the email address you used to sign up for a Google
    Affiliate Network account."

    What if I don't have an affiliate network account? What a hog podge.

    Anyone have any advice how to get into my account? Thanks.

  8. #8
    Newbie
    Join Date
    December 14th, 2007
    Posts
    33
    Thanks to Jamie's great help, my account information has been updated successfully. Thank you, Jamie!

  9. #9
    ABW Ambassador JudiMoore's Avatar
    Join Date
    January 18th, 2005
    Location
    In Razerback country.
    Posts
    1,911
    I guess I need Jamie then, too. I've been trying to change my address and my bank account info for awhile. The phone # voicemail assures me that it is a secure box to leave my info for someone to change. I left everything except my bank account and gave them my phone number to call me. nothing.

    So I send a email through the contact us form. Got an answer within a few days. Again, I gave them everything except the actual bank account number. Sorry, but I don't think that unmanned voicemail and unsecured email are the best way to communicate bank info.

    Even though the address change info was given on the same day the interface started saying Google, it has yet to be changed in my account. The bank account info that pops up in the window has been closed for MONTHS and still - no help.

  10. #10
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
    Join Date
    June 21st, 2007
    Posts
    1,629
    Hello,

    Please email or call me for assistance.

    Thank you,

    Jamie
    jamier[at]google.com
    312-739-0681

  11. #11
    ABW Ambassador JudiMoore's Avatar
    Join Date
    January 18th, 2005
    Location
    In Razerback country.
    Posts
    1,911
    Jamie -

    Thanks for the offer. Before I got back here I had an email and also someone had made some of the changes. We'll see if the rest get taken care of tomorrow. I should have started here in the first place I guess.

    Thanks!

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