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  1. #1
    ABW Ambassador boningroup's Avatar
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    Thumbs down Office Depot did not track
    We placed a $98 order with Office Depot on July 6th and it was delivered July 8th. No credit for it by July 13th and sent an e-mail to the address listed at Linkshare with no response. Have now filed a Transaction Inquiries with Linkshare and will have to wait for a response.

    Had to place another order so I went with Office Max on GAN/Performics this time. Waiting for it to be delivered.
    Danny W Bonin Jr
    Bonin Group, Inc.

  2. #2
    ABW Ambassador boningroup's Avatar
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    Angry
    Today I check to see if there is a response from Linkshare in the transaction inquiry. Their response - Denied : Order Credited to Another Channel .
    WHAT!!!! No e-mail to me with an explanation. I make regular purchases from Office Depot for my wife's business.
    Danny W Bonin Jr
    Bonin Group, Inc.

  3. #3
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    did you use a coupon or go and search for one in google or somewhere else?

  4. #4
    2005 Linkshare Golden Link Award Winner  ecomcity's Avatar
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    Make sure you don't have any Adware on your computer as Linkshare loves to credit BHO's with non-commissionable sales via some popup or nefarious cookie stuffing scheme
    Webmaster's... Mike and Charlie

    "What have you done today to put real value into a referral click...from a shoppers viewpoint!"

  5. #5
    ABW Ambassador boningroup's Avatar
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    Question
    No coupons. My wife has a business with two offices. I order for them off the same page on my website several times a month. Don't know why this order was any different than the rest.
    Danny W Bonin Jr
    Bonin Group, Inc.

  6. #6
    ABW Ambassador boningroup's Avatar
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    Quote Originally Posted by ecomcity
    Make sure you don't have any Adware on your computer as Linkshare loves to credit BHO's with non-commissionable sales via some popup or nefarious cookie stuffing scheme
    I can't get Linkshare to repond to who got the credit for the order. I also scan for adware every morning before I start the day with Zone Alarm.
    Danny W Bonin Jr
    Bonin Group, Inc.

  7. #7
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    Next step: use the escalalate button in the transaction inquiry system and question the resolution.

  8. #8
    ABW Ambassador boningroup's Avatar
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    Quote Originally Posted by skishore2006
    Next step: use the escalalate button in the transaction inquiry system and question the resolution.
    Did not know I could do this until I realized I have been going in under the old log-in. I went in under the new log-in page and questioned the resolution as you suggested. Thanks!
    Danny W Bonin Jr
    Bonin Group, Inc.

  9. #9
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    oops, sorry, i meant to say be sure you are in the new interface.

    then i keep emailing the merchant contact

  10. #10
    ABW Ambassador boningroup's Avatar
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    Only address for Office Depot is Office Depot [@] Linkshare.com.
    Danny W Bonin Jr
    Bonin Group, Inc.

  11. #11
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    i don't have a better one. if i find one, i'll forward to you.

  12. #12
    ABW Ambassador boningroup's Avatar
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    Quote Originally Posted by boningroup
    Had to place another order so I went with OfficeMax on GAN/Performics this time. Waiting for it to be delivered.
    Still no response on the escalalate request. Placed the order with OfficeMax on 07/14/2008 and have not received credit for it also as well as neither of the two things that I have ordered. Have called OfficeMax customer service twice looking for the order and they keep telling me it's on the way. A least with Office Depot they send tracking info on the package. Not with OfficeMax. What a PAIN!!!
    Danny W Bonin Jr
    Bonin Group, Inc.

  13. #13
    ABW Ambassador boningroup's Avatar
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    Quote Originally Posted by boningroup
    Placed the order with OfficeMax on 07/14/2008 and have not received credit for it also as well as neither of the two things that I have ordered.
    I sent an e-mail to OfficeMax about affiliate credit and got this response "they don't confirm orders for 35 days". Great!?
    Danny W Bonin Jr
    Bonin Group, Inc.

  14. #14
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    it usually takes about 30 days for Office Max to report sales in CC. It has always been like this.

    If you to to CC and run a advertiser detail report, you can look at all your Office Max orders, and they should be listed with a code of GRD. So you can at least see the order.

  15. #15
    Beachy Bill's Avatar
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    Have you considered office supplies through ReStockIt on SAS? They are also (still) with CJ, but the program on SAS credits immediately upon sale completion and cookies there can't be overwritten by Ebates, et. al.; so there is no fear of having sales hijacked.
    Bill / Marketing Blog @ 12PM - Current project: Resurrecting my "baby" at South Baltimore..
    Cute Personal Checks and Business Checks
    If you are too busy to laugh you are too busy.

  16. #16
    ABW Ambassador boningroup's Avatar
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    Thumbs down
    Quote Originally Posted by skishore2006
    it usually takes about 30 days for Office Max to report sales in CC. It has always been like this.

    If you to to CC and run a advertiser detail report, you can look at all your Office Max orders, and they should be listed with a code of GRD. So you can at least see the order.
    I found it but we couldn't wait for order any longer for the order and picked up what we needed at the local Office Depot. Ended up canceling the OfficeMax order.
    Danny W Bonin Jr
    Bonin Group, Inc.

  17. #17
    ABW Ambassador boningroup's Avatar
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    I got a response from Office Depot again - Denied - Order Credited to Another Channel. No one will answer my e-mails as to who got the credit.
    Danny W Bonin Jr
    Bonin Group, Inc.

  18. #18
    ABW Ambassador boningroup's Avatar
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    I finally got a response - Office Depot does not pay commission on orders placed through their Small Business Unit, which is why you are not getting credit for these sales. No other affiliate got the credit—it’s simply that they were through that channel instead. WHAT!!!! Several orders a month and now it goes through a Small Business Unit. Excuse after excuse. I will start removing my Office Depot links.
    Danny W Bonin Jr
    Bonin Group, Inc.

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