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August 14th, 2008, 02:29 AM #1
LS merchant datafeed problems, who is responsible?
- Join Date
- April 6th, 2006
What options do you have when you have sent LS support AND a merchant numerous emails concerning the quality of a datafeed..?
One of my merchants is high-profile and a perfect match for my site. However while the datafeed continues to grow, NO items drop out. They are still showing products from over a year ago, with amazing sale prices for items long since sold out.
I've now sent 7 emails - it's frustrating as I have no intention of dropping the merchant, the current product list is marvelous; I just don't know how to get in touch with anyone who will even acknowledge the problem.
Feeds aren't perfect, but other merchants have been responsive - is it the network's responsibility to deal with this..?
August 14th, 2008, 09:57 AM #2
- Join Date
- January 18th, 2005
Is the merchant's program managed by Linkshare? If it is, there is almost no hope of ever resolving anything. I have had several of these high profile merchants, managed by LS, with issues. They both just shrug on EVERY issue.
I look at what I can get out of them, and then I promote them accordingly. I think some of these guys are so big, they truly don't think they need us - so they ignore us. I have just had to get used to it, because I do make sales with them.
August 15th, 2008, 07:13 AM #3
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