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  1. #1
    Moderator
    Join Date
    April 6th, 2006
    Posts
    2,689
    LS merchant datafeed problems, who is responsible?
    What options do you have when you have sent LS support AND a merchant numerous emails concerning the quality of a datafeed..?

    One of my merchants is high-profile and a perfect match for my site. However while the datafeed continues to grow, NO items drop out. They are still showing products from over a year ago, with amazing sale prices for items long since sold out.

    I've now sent 7 emails - it's frustrating as I have no intention of dropping the merchant, the current product list is marvelous; I just don't know how to get in touch with anyone who will even acknowledge the problem.

    Feeds aren't perfect, but other merchants have been responsive - is it the network's responsibility to deal with this..?

  2. #2
    ABW Ambassador
    Join Date
    January 18th, 2005
    Posts
    1,350
    Is the merchant's program managed by Linkshare? If it is, there is almost no hope of ever resolving anything. I have had several of these high profile merchants, managed by LS, with issues. They both just shrug on EVERY issue.

    I look at what I can get out of them, and then I promote them accordingly. I think some of these guys are so big, they truly don't think they need us - so they ignore us. I have just had to get used to it, because I do make sales with them.

  3. #3
    Outsourced Program Manager Chris -  AMWSO's Avatar
    Join Date
    January 18th, 2005
    Location
    Bangkok
    Posts
    11,273
    Which merchant is it, maybe some of us here know the affiliate manager and can help you get in touch

    Cheers

    Chris
    Affiliate Marketing by AMWSO. Skype - chrissanderson ::: TEL 1-720-336-1784 ::: www.amwso.net
    Join our affiliate programs :Vaper Empire, Iolo, Art of Tea, or See ALL our Programs here

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