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  1. #1
    Affiliate/AM Moonlighter dflsports's Avatar
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    I am not a wiz when it comes to finding out about malacious internet users that abuse other sites by spidering, stealing content, etc... but I just moved to a new hoster and they use AwStats Stats, for web site stats and I like it, in comparison to my last host. Anyhow, I am noticing alot of hits from a few IP's and since they are so close they must be coming from the same place? The IP's 198.6.50.36 198.6.50.38. I did some sort of whois search using a tool online and it looks like the addresses are Owned by symantec? Can anyone help provide some assistance in finding out who own's these IP's? I would think if it was legitmate traffic my sales would be much higher that they are for his particular site.

    Thank you in advance!

  2. #2
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    Tons Of Traffic And No Sales? -- 3 Solutions

    By Jamie Kiley
    A few weeks ago, I received a question from a WebProNews reader. Howard wrote to tell me that his site receives over 30,000 visitors per month, but
    he's not making sales. His question is pretty basic: Why?
    Howard's problem is very common. Many people have their sites up and running and are getting plenty of traffic, but no one is buying. Assuming the site is
    decent overall and isn't in obvious need of a complete redesign, what's a site owner to do?
    Unfortunately, there usually isn't a quick way to define exactly why there are no sales. There are hundreds of variables in every site that could be causing the
    lack of sales. It takes time to analyze the situation and figure out which variables are actually causing the problem.
    However, the situation isn't hopeless. If you're willing to take the time to analyze your site, you can identify the problem area and begin working to fix it.
    If Howard's scenario describes your site, there are three basic steps to take:
    1. Check to see if your traffic is targeted.
    If you're getting traffic, but it's not targeted, that's where you should focus your attention first. Untargeted traffic isn't beneficial, because the visitors who
    come to your site aren't interested in what you're selling. You must ensure that you are seeking to attract visitors who actually need what you provide.
    In case you're wondering, it's impossible to target "everybody." Even if you can reach a global audience on the web, most people simply will not need your
    product. You must identify a narrow niche of people whose needs match the solutions you provide.
    2. If you have ensured that your traffic is targeted, figure out exactly where you are losing visitors on your site.
    In order to identify what needs to be fixed on your site, you first have to establish where the problem is. Looking at the site as a whole generally won't help,
    because you need to know specifically where the breakdown is occurring.
    Examine your traffic logs and figure out where your traffic is dropping off (if you don't have a good tool to analyze your traffic, invest in one). This will tell
    you at what point visitors are abandoning your site.
    Are visitors coming to the main page but not clicking through to any other pages? Are you losing them on the product pages? Or are they making it all the
    way to the checkout process and abandoning their carts once they reach that point?
    If you try to improve your site without knowing exactly where the problem is, you'll be wasting your time trying to fix an element that might not necessarily
    need improvement. Concentrate first on figuring out exactly what pages need to be fixed. Then you can work toward fixing them.
    3. Once you've identified the problem pages, it's time to start tweaking-one element at a time.
    Put yourself in the shoes of the visitor and ask yourself a few questions:
    - What information might be lacking on this page that would help a visitor find what he or she needs?
    - What information on this page might be confusing?
    - What about this page might cause visitors to feel insecure?
    - What about this page might be unappealing?
    - What might be preventing visitors from being able to perform the tasks they are supposed to perform on this page?
    Remember, don't try to overhaul everything at once. This is not to say that some sites don't need a complete overhaul (many do!), but often, it's an issue of
    details. In that case, you should focus on the specific problem page you've identified. Then start adjusting individual variables on that page.
    If you set out with this systematic approach, you'll be well on your way to turning those visitors into buyers.
    About the Author: There are 605.6 million people online. Can they find your business? Jamie Kiley creates powerful and engaging websites that make sure
    YOUR company gets noticed. Visit http://www.kianta.com for a free quote.

  3. #3
    Affiliate/AM Moonlighter dflsports's Avatar
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    SandraR, I appreciate the the article but I have no problem with conversions on any of my other sites. I think whoever owns the IP I mentioned might be doing something they are not suppose to be doing.

  4. #4
    ABW Ambassador Akiva's Avatar
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    Don its coming from Symantec HQ - probably a spider or something. You can block the IP's from your site by using your IP Deny Manager or if you don't have one, buy taking this text and pasting it into a plain text file and saving it as .htaccess (no prefix)

    <pre class="ip-ubbcode-code-pre">
    order allow,deny
    deny from 198.6.50.36
    deny from 198.6.50.38
    allow from all </pre>

    Akiva Bergstrom
    Affiliate Partner Manager

    <TABLE BORDER=0 cellspacing=2 width=600><TR><TD> <FONT SIZE=1>EssentialApparel.com
    CJ/6%/120 days
    Datafeed/Parasite free
    Email: akiva@essentialapparel.com
    Phone: 973.696.6200 ext 751
    > Join now! < </TD> <TD><FONT SIZE=1>SportsFanfare.com
    CJ/10%/120 days
    Datafeed/Parasite free
    Email: akiva@sportsfanfare.com
    AIM: akivabergs
    > Join now! < </TD> <TD><FONT SIZE=1>FunToCollect.com
    CJ/11%/120 days
    Datafeed/Parasite free
    Email: affiliates@funtocollect.com
    ICQ: 240820068
    > Join now! < </TD></TR></TABLE>

  5. #5
    I like traffic lights
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    Yes, it's coming from Symantec, and yes, it's a spider.

    Not sure what's it's doing but I just checked my logs and it's spidered pages on my sites coming via links from other peoples sites.

    Interestingly, it oy identifies is a plain "Mozilla/6.0 (compatible; MSIE 6.0)" rather than any info regarding why it's doing what it's doing.

    It checks robots.txt though. Not very prolific by the looks - I've only had about 40 visits from it since Oct 10th.

    One interesting thing to note - I had a visit from it from a google search results page. Hmmm. Anyone know what software would cause a referer URL to include "http://www.google.com/search?sourceid=navclient&q="?

    What's that sourceid=navclient about?

    Host names to grep from your logs are:

    uscu-sgs-1.symantec.com through uscu-sgs-8.symantec.com

    One other think - it sometimes appears to spider the page, and THEN (some minutes later) request the robots.txt file. Anyone else notice this?

    Other symantec hostnames noted:
    usnn-sgs-2.symantec.com
    usnn-sg-1.symantec.com

    Anyone got a contact at Symantec that can explain what this is all about?

    ****************************
    Jimmy James Inc. fan club membership # 3312

    "But Jimmy had fancy plans, and pants to match"

  6. #6
    Affiliate/AM Moonlighter dflsports's Avatar
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    Thanks Akiva and Drewbert. I will set up to block the IP's (there are 4 IP's total, and stats indicate over 4,000 hits)

    I wonder why Symantec would be spidering my site? or any other site?

    Thanks again!

  7. #7
    I like traffic lights
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    Are all the hits to seperate pages?

    It doesn't appear to be a very intelligent spider.

    And I think there' more than 4 IP's (try 8) - it's just you haven't been nailed by all of them yet. :^)

    ****************************
    Jimmy James Inc. fan club membership # 3312

    "But Jimmy had fancy plans, and pants to match"

  8. #8
    Affiliate/AM Moonlighter dflsports's Avatar
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    Yes, it is pages? The site getting spiders has something like 42,000 files.

    Also noticed that the jeeves spider hit over 9,000 of my pages which could be a good thing?

    Thanks again for the assistance!

  9. #9
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    Very informative thread for this pup.

    Informative article that you posted too, Sandra. Thanks!

    Always wondered what that .htaccess was all about although I seen it over a million times, but never researched it.

    Learning and starting to get good at this stuff. Will be asking for datafeeds soon.

    Great forum indeed!

    <font color=blue size="1">"The most successful con artist will have you believing he is the most ethical person you will ever know."</font>

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