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September 17th, 2008, 12:40 PM #1Trouble with www.qksrv.net
Having trouble with our Café Press shopping cart at our conservative buys t-shirt store. It appears to be a CJ problem because the error is with getting to www.qksrv.net and that's a CJ server. I cannot go directly there. If you can't, then some of your customers can't either...
With my Café Press store, some customers (and me at my computer) cannot "Add Item To Cart" with affiliate items. Our affiliate sales are way off the last couple of days.
Browser doesn't seem to matter. When they click "Add Item To Cart", a window pops up that says:
Server not Found.
Firefox can't find the server at www.qksrv.net.
You can get to the shopping cart from the "View Cart" button upper right on each page. But you cannot "Add Item To Cart."
By accident, I discovered that, once you open the "Need assistance" window (click the link on the shopping cart page), you can then go back and add items to the cart, shopping normally.
No matter whether you close that "Need assistance" window, leave it open, close or leave open the Error window. Just opening and closing the "Need assistance" window disables the "Server not found" window and allows normal shopping.
I've opened/closed browsers, emptied caches, used all the browsers we have, restarted the computer, all the basic stuff. It hasn't worked for me for months now but we thought it was some setting I couldn't figure out. Now we know it's happening with customers.
Unfortunately, the only way to know if you are having this problem is to either have it on your own computer or have a customer email you. Any idea how can I can fix this?
I contacted Café Press, they say it's not them (because it's not happening on that CS Rep's computer...) I've also just opened a ticket with CJ so waiting to hear what they say. At a loss here for the moment.
September 17th, 2008, 02:43 PM #2
September 17th, 2008, 02:46 PM #3
- Join Date
- June 7th, 2006
Working just fine for me. Perhaps your area or country is blocked?
September 17th, 2008, 03:19 PM #4
No, my husband's computer and my computer are in the same room. Works on his... and the customers that emailed us saying they couldn't add item to cart are in the U.S. (We are in Costa Rica.)
September 17th, 2008, 05:33 PM #5
"tracert qksrv.net" does not look good (i.e no response).
However the web server load find in my browers...weird..
Nakedgamer could you post your ping or tracert (delete the first lines if you want to keep your location private) to that server?
Here is my ping:
Ping request could not find host qksrv.net. Please check the name and try again.
Unable to resolve target system name qksrv.net.
September 17th, 2008, 05:54 PM #6
does this have anything to do with ad blocking software like Norton's or something similar?
September 17th, 2008, 06:07 PM #7
I can't ping or tracert either, and no ad blocking software on here. It shouldn't be due to that, anyway. sounds like a dns server problem or cut cable.
wonder if it is resulting in low stats for cj?
September 17th, 2008, 06:27 PM #8
just saw this on cnn record outages on the net but that does not explain the computer net to you not being able to reach it.
and the qksrv.com comes in clear on the ping
.net does not resolve but is current till (Record expires on 08-Jan-2009)
the .net does however resolve for me here if i type it right into the browser so it could be some sort of switching issue on the mediaplex name server like Herb mentioned.
my guess is one of the VC personnel still has problems keeping up to date (seen it before). A work around might be to change to another know tracking domain and to call CJ to tell them to Wake TFU!
September 18th, 2008, 09:40 AM #9
If you upgraded to Firefox 3 that's probably the problem. It's very buggy and I have the same issue on other sites. The problem has something to do with it's cache. Try doing a hard refresh on the url by holding down the shift key while pressing refresh
September 18th, 2008, 10:00 AM #10
delsol, CJ has never setup qksrv.net by itself, without the www, so try again with the www and you should resolve.
Looks like things are in the middle of something, the opendns cache check is showing two different ips (18.104.22.168/northern cal & 22.214.171.124 southern cal) for www.qksrv.net:Results for www.qksrv.netBTW, akamai is consistently giving out the 126.96.36.199 address.
New York, California, USA
USA Palo Alto
Washington, USA Washington, DC, USA
London, England, UK
Since CJ doesn't play by ieft rules, and ignorantly maintains that there DNS is handled by akamai, maybe they should knock it off w/ pointing the a record back to the root servers. And just keep the C pointed to track.cj.akadns.net, so the charade can smoothly continue.[url="http://www.wholesaler.com"]Wholesaler.com[/url]
September 18th, 2008, 07:25 PM #11
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