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  1. #1
    Affiliate Manager ReneeM's Avatar
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    August 18th, 2008
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    74
    duplicating sales
    There is an affiliate in my program that seems to have made 7 identical sales last might. through my able commerce i only see 1 sale. Does any one know why this would happen

  2. #2
    ShareASale President/CEO and ABW Veteran Brian - ShareASale's Avatar
    Join Date
    January 18th, 2005
    Posts
    3,657
    ReneeM,

    Duplicates can report for a number of reason... Best course is to 1) void the duplicates in your account 2) open a trouble ticket through the "Help" icon on the top right of the screen. Let them know that you have duplicates in your account, and they will review your account to see if any additional duplicate-screening can be put into place for you...
    Thanks,

    Brian Littleton
    President/CEO - ShareASale.com, Inc.

  3. #3
    Affiliate Manager ReneeM's Avatar
    Join Date
    August 18th, 2008
    Posts
    74
    Brian
    thanks

  4. #4
    http and a telephoto
    Join Date
    January 18th, 2005
    Location
    NYC
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    17,708
    One of the first things to check is if your Shareasale tracking is showing up the internal page where the customer can view their order. If it is in the wrong place it will trigger a new "sale" every time that order page is viewed.
    Deborah Carney
    TeamLoxly.com BookGoodies.com ABCsPlus.com

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