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October 30th, 2008, 12:17 PM #1Tracking Clicks?
Is there any way in CJ to track a specific click like there is in Linkshare? We had a member click through a link to place a hotel reservation for over $3000. We tracked the click on our end. The merchant is now saying that the reservation is valid and would be commissionable but did not come through CJ. Is there any way at all for us to prove that it came through CJ?
October 30th, 2008, 04:48 PM #2
- Join Date
- October 15th, 2008
- Los Angeles
I can't think of any solutions off the top of my head but I'm sure its something your CJ Account Manager. Mine has helped me with tracking some of these larger ticket clicks. Hope I could help.
October 30th, 2008, 05:27 PM #3
I don't mean this in an offensive way... but how do you know the click came through from your site and the sale closed? And if you know it how can CJ not see that same information.
October 30th, 2008, 06:13 PM #4Originally Posted by BatteryFuelPatrick
This particular sale came from my loyalty site. We redirect every click that our members make before it hits the network. We were able to track that this particular member clicked on this merchant 4 times on the day in question and that the clicks came a few hours before the reservation email confirmation. The return days on the merchant are 7 days and the merchant does not have a record that the sale came through a different affiliate.
So essentially we know that the member clicked on our affiliate link on X day and we know that the member made a reservation that day. The same member has done the same thing with the same merchant and properly gotten credit about 10 times in the past. It's a member with a good history that has never had a missing credit before.
If I could prove to the merchant through CJ that the member clicked on our link, they would pay us. But their only evidence is that the credit didn't show up automatically...so I must not deserve it. We all know that isn't the case. It's easier to prove it in LS with the merchant click report. I just can't find anything similar in CJ.
October 30th, 2008, 06:15 PM #5
The phrase "that sucks" comes to mind.
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