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  1. #1
    Join Date
    May 5th, 2008
    anyone have this issue
    I noticed a few weeks back my moosejaw feed only contained between 4500 and 5000 products. This seemed to happen overnight as it once contained around 9000-10000 products.
    I emailed popshops support and they said thats the size of the feed they are getting from moosejaw. So then I emailed moosejaw and they said the size they are sending is around 9000-10000. I checked here moosejaw affiliate and it says the CJ feed shows this > Current record count: 10364
    I talked to both Matt from popshops and Moosejaw and nobody can seem to resolve the issue. They said they were looking into it but its been over a month and when I made a second inquiry I get no response.
    This is very frusterating when half the items in your shop dissapear.

    Possibly Important Observation: I think it may have something to do with the fact that moosejaw has feeds like THE JAW, and thaLowDown. The reason is I notice the snowboards I am pulling are all on sale. Its like the regular price ones are gone. Maybe Popshops is accepting only this one or something by accident.

    Please resolve this issue.

  2. #2
    Big Brother
    Join Date
    December 14th, 2006
    It is not a Popshops error
    I do NOT believe Popshops has an error. It appears their feed is CORRECT based on the available data.

    There is an ERROR in the feed at which I am currently resolving.

    I apologize for any misunderstanding. I will investigate with the AM why there are fewer products than there used to be.
    Forrest Schaaf
    p/f: 323.386.2337 |

  3. #3
    Join Date
    May 5th, 2008
    Thank you, I appreciate your response and Its good to know you are looking into it

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