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  1. #1
    Newbie
    Join Date
    January 19th, 2007
    Posts
    4
    CJ is not responding to my questions
    Hi,

    I'm since a while member at CJ and i'm using the datafeeds of CJ but i have joined last week some new merchants with a datafeed.

    But i checked my zipfile that i'll receive daily from CJ and the new merchants are not listed in the file.

    I tried last week to contact CJ several times but no response.

    Did some people here had the same problem when trying to contact CJ ?

    I find it very strange because in the past i was receiving an answer within 24.

    Cheers,
    Kris

  2. #2
    ABW Ambassador affninja's Avatar
    Join Date
    December 11th, 2005
    Location
    Nor-Cal
    Posts
    651
    You're right, they typically respond pretty quickly, especially on datafeed issues. You might try calling them 805-730-8000 and asking for publisher support.

  3. #3
    Newbie
    Join Date
    January 19th, 2007
    Posts
    4
    Thanks i will call them.

  4. #4
    Member
    Join Date
    March 29th, 2007
    Posts
    51
    Quote Originally Posted by wizzard81
    Hi,

    I'm since a while member at CJ and i'm using the datafeeds of CJ but i have joined last week some new merchants with a datafeed.

    But i checked my zipfile that i'll receive daily from CJ and the new merchants are not listed in the file.

    I tried last week to contact CJ several times but no response.

    Did some people here had the same problem when trying to contact CJ ?

    I find it very strange because in the past i was receiving an answer within 24.

    Cheers,
    Kris
    Same issue here. Have a few support tickets open - even one since 8 dec. No longer replies - while receiving replies not so long ago (last month) within 24 hrs? Kris, when you called did they mention something about this?

  5. #5
    Newbie
    Join Date
    January 19th, 2007
    Posts
    4
    When i called them they answered to my questions within a few hours. They did not tell me anything why they not answering to my support tickets. I found the person on the telephone not very helpful at all.

    But the problem is finally solved now

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