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  1. #1
    Newbie
    Join Date
    June 17th, 2008
    Posts
    33
    Sales of $0 and Commission of $0 showing up on report.
    i got two of those back to back. If they didn't buy anything, why would it even show up on the report?

  2. #2
    ABW Ambassador 2busy's Avatar
    Join Date
    January 17th, 2005
    Location
    Tropical Mountaintop
    Posts
    5,636
    Might help if you mention which report.

  3. #3
    http and a telephoto
    Join Date
    January 18th, 2005
    Location
    NYC
    Posts
    17,708
    I can explain why that would happen at least for my program actually, if someone uses a gift certificate and it brings the total to zero, there is no amount to pass through Shareasale tracking. So the shopper had an affiliate cookie, but the sale amount was zero so the transaction tracked but had no value.

    For Viator, my travel program, there will always be a dollar value, but the commission is zero until the travel is taken, then it will change to the commission amount.

    So my point is to check with the merchant, there are several legitimate reasons for this to happen.
    Deborah Carney
    TeamLoxly.com BookGoodies.com ABCsPlus.com

  4. #4
    Newbie
    Join Date
    June 17th, 2008
    Posts
    33
    Thanks lolxly.

    2busy: It's the activities details report, and it's for a t shirt retailer.

  5. #5
    Outsourced Program Manager
    Join Date
    January 18th, 2005
    Location
    Thailand/ Cambodia
    Posts
    805
    Are you an affiliate?

    one possiblity is the AM might have reset the sale/commission to zero if there was a duplicate sale.
    Did u make a sale/commission close to this zero sale?
    Richard
    Affiliate Marketing Manager AMWSO
    Digestinol, Luxe-Design


    Every child is an artist. The problem is how to remain an artist once we grow up. Pablo Picasso

  6. #6
    Newbie
    Join Date
    June 17th, 2008
    Posts
    33
    Quote Originally Posted by Richard - AMWSO
    Are you an affiliate?

    one possiblity is the AM might have reset the sale/commission to zero if there was a duplicate sale.
    Did u make a sale/commission close to this zero sale?
    i think that's what happened. i talked to the merchant and shareasale, and it was worked out.

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