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Thread: Emitations Voided Transactions

  1. #1
    ABW Ambassador SunshineTricia's Avatar
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    Emitations Voided Transactions
    For some reason, two of my last 4 transactions were voided. I revoked the member's credits on my site, thinking that she must have returned the merchandise, but she said that she didn't. I'm a little worried because I just started HEAVILY promoting Emitations this month on my Twilight site and have been getting a lot of sales. Is it normal to see them all pending for two months and then have such a high percentage voided?

    I sent and email through the SAS system about one of the transactions specifically but didn't hear back. Here is the code that I am getting on the voided transactions:

    "Non qualified lead"
    --Tricia Meyer-- I love being the exception to the rule.

    Tricia Meyer | Helping Moms Connect | Wine Club Reviews and Ratings | Hunger Games Fan

  2. #2
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    I actually had some questions about that myself, forgot about it until this thead.

    Processing
    Pending Sale

    Does that normally take 2 months? Not sure how that worked.

    And then I had a voided sale:
    VOIDED Repeat Order Sale what does that mean?

    Thanks.

  3. #3
    Outsourced Program Manager Chris -  AMWSO's Avatar
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    Hi

    I've asked Patrick to follow up on this and get a response on the sales reversals. He'll post an update or email directly very shortly.

    Tks

    Chris
    Affiliate Marketing by AMWSO. Skype - chrissanderson ::: TEL 1-720-336-1784 ::: www.amwso.net
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  4. #4
    Outsourced Program Manager Patrick - AMWSO's Avatar
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    Hi All,

    I'm still awaiting a response on the voids, but the 60 day pending period is because Emitations has a customer 60 day return period. Baghaus also have the same, and are also on ShareaSale.

    Cheers,
    Patrick
    Affiliate Marketing by AMWSO. MSN - goodfellowpat@hotmail.com ::: www.amwso.com Get our RSS News Feed here - feeds.feedburner.com/AMWSO
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  5. #5
    Outsourced Program Manager Patrick - AMWSO's Avatar
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    Hi Trust & HelpingMoms,

    Can you PM with any other details you have on those orders, such as date and what the customer ordered. It's no biggie if you don't have that... but whilst I'm waiting for a response, all info will help in figuring-out the reasons for the void.

    Cheers,
    Patrick
    Affiliate Marketing by AMWSO. MSN - goodfellowpat@hotmail.com ::: www.amwso.com Get our RSS News Feed here - feeds.feedburner.com/AMWSO
    My Affiliate Marketing Programs :
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  6. #6
    Outsourced Program Manager Patrick - AMWSO's Avatar
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    Hi HelpingMom ,

    Seems there was a mix up in the qualified coupons and the last batch file for voids included a wrong set of coupons, we'll be reviewing all the voids manually to check and fix all the errors. Thanks for catching this!

    Trust, I'm still looking into your situation.

    Cheers,
    Patrick
    Affiliate Marketing by AMWSO. MSN - goodfellowpat@hotmail.com ::: www.amwso.com Get our RSS News Feed here - feeds.feedburner.com/AMWSO
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  7. #7
    ABW Ambassador
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    It looks like one sale was just posted twice and then one was taken off.

    Do you know the process on this

    Processing
    Pending Sale

    for 2 months. Is that just room for returns or something?

  8. #8
    Outsourced Program Manager Patrick - AMWSO's Avatar
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    Quote Originally Posted by Trust
    It looks like one sale was just posted twice and then one was taken off.

    Do you know the process on this

    Processing
    Pending Sale

    for 2 months. Is that just room for returns or something?
    Hi Trust,

    Yes, Emitations has a 60 Day return policy which is reflected in the pending time of ShareaSale orders.

    Cheers,
    Patrick
    Affiliate Marketing by AMWSO. MSN - goodfellowpat@hotmail.com ::: www.amwso.com Get our RSS News Feed here - feeds.feedburner.com/AMWSO
    My Affiliate Marketing Programs :
    EverSmoke.com - SouthBeachSmoke.com, My music production site.

  9. #9
    ABW Ambassador purplebear's Avatar
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    yeap, I had one before I waited and waited patiently only to see it get returned before the 2 months. Definitely not your fault, tho. I wonder sometimes if people just buy things sometimes cos they have somewhere to go.....get it to wear it there, then return it afterwards lol

    This latest one's not gonna tho It's still in there as pending but pssssssst it's me.....so I know I'm not returning it. lol Emailed and told ya....is a gift for one of my nieces.

  10. #10
    ABW Ambassador SunshineTricia's Avatar
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    Quote Originally Posted by Patrick - AMWSO
    Hi HelpingMom ,

    Seems there was a mix up in the qualified coupons and the last batch file for voids included a wrong set of coupons, we'll be reviewing all the voids manually to check and fix all the errors. Thanks for catching this!

    Trust, I'm still looking into your situation.

    Cheers,
    Patrick
    Thanks for following up on it! It encourages me to continue to promote the items that are doing well.
    --Tricia Meyer-- I love being the exception to the rule.

    Tricia Meyer | Helping Moms Connect | Wine Club Reviews and Ratings | Hunger Games Fan

  11. #11
    Outsourced Program Manager Chris -  AMWSO's Avatar
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    This latest one's not gonna tho It's still in there as pending but pssssssst it's me.....so I know I'm not returning it. lol emailed and told ya....is a gift for one of my nieces.
    I've always said to clients that some of their best customers can turn out to be affiliates

  12. #12
    Outsourced Program Manager Patrick - AMWSO's Avatar
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    Hi HelpingMom

    I've just added a manual order to compensate. Do you see it in your reports yet?

    Thanks,
    Patrick
    Affiliate Marketing by AMWSO. MSN - goodfellowpat@hotmail.com ::: www.amwso.com Get our RSS News Feed here - feeds.feedburner.com/AMWSO
    My Affiliate Marketing Programs :
    EverSmoke.com - SouthBeachSmoke.com, My music production site.

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