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December 19th, 2008, 05:14 PM #1Coupon Sales Not Commissionable? Activity Detail Report Question
I was looking through a GAN Activity Detail report that showed commissions earned by transaction. A number of transactions were zeroed out with a "CD" note next to them. I expected that these were products that the customer returned, and I lost the commission on them. Fine. But at the bottom of the report, it says CD = "Cash discount has been applied".
I raised the question to Google's affiliate support, and I get an answer 2 days later that:
"A cash discount occurs when a coupon or credit is given on the
transaction. This will happen when someone uses a coupon, coupon code, or
similar discount voucher for their purchase."
So I wrote back asking if anytime a customer uses a coupon that sale is a zero-commission sale. Since are so slow in responding I thought I'd post here. Surely an ABW-er more knowledgeable than me can verify that is not the case. Why would advertisers send us their coupon offers if we wouldn't get paid on those orders?
Thanks for your help!
December 20th, 2008, 08:17 AM #2
Perhaps it's the use of unauthorized coupons...Hopefully..Stop blaming the parasites, low return days, cookie stuffers, networks, lousy AMs, and TOOLBARS!
December 20th, 2008, 10:09 AM #3
I've only posted authorized coupons...
Still waiting to here back from Google. I'll contact the AM too.
December 20th, 2008, 10:15 AM #4
- Join Date
- January 18th, 2005
I've a few of these CD in my reports, but the commission is not set to $0, just a little bit lower.
I guess somebody bought something with a gift card, it's why the commission is set to $0.
December 21st, 2008, 07:24 PM #5
Please send me your pubid and advertiser. I will forward to the appropriate account manager.
December 23rd, 2008, 11:45 AM #6
Jamie, thanks for posting here. I got a reply back from the Account Mgr who indicated that those transactions were indeed items that got returned to the merchant.
But you still might want to pass that info along to the general publisher support help desk. They are definitely not on the same page, and still going down the "cash discount" path. This was their latest response that turned out to be completely irrelevant:
"How cash discounts are handled is up to the discretion of the Advertiser.
Some Advertisers will give a commission based on the pre-cash discount
product price; others will give commission based on the final product
price, including any cash discount amount.
You can check each Advertisers policy by going to your Advertiser tab >
Approved > View: Terms and Conditions."
Perhaps there is a more appropriate notation than "CD" in the report to avoid this kind of confusion. "IR" for "Item returned" for example. Just my $0.02.
December 24th, 2008, 09:02 AM #7
Thank you for the follow-up. I will pass along appropriately.
December 29th, 2008, 01:38 PM #8
What CD really means
- Join Date
- January 18th, 2005
CD implies that the order has been adjusted by the advertiser; it does not have anything to do with whether or not the order was commissionable. Typically, this is because the consumer returned one of the products on the original order. Some advertisers do manually adjust commission rates for non-commissionable items, but this is rare. Most advertisers with non-commissionable items use product or category level commissions to handle this automatically.
The best way to view non-commissionable products is to run the Order Item Detail report in ConnectCommerce. It will only work for advertisers that are using product or category level commissions though (like Circuit City, Target, BN, etc.). You can run it for all advertisers, but if the advertiser is using a flat commission rate, you'll see an asterisk (*) for the commission rate for the individual product.
To run the report, go to Reports > Products > Order Item Detail
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