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  1. #1
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    Conflicting Commission Rates
    Two merchants I promote that used to pay 30% commission have mysteriously changed to 1%. Their program descriptions still say 30%. My last two sales were paid at 1%. Is this just a glitch or have you seen merchants drastically cut their payouts like this? I sent a support ticket and messaged both merchants but haven't got a response yet (might be slow due to the season?). Any comments?

    Thanks,

    Gart

  2. #2
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    "Any comments?"

    Think that's jacked up. Are you comfortable with telling who the merchants are? If they were paying at 30% and went to 1% with no notice, they should be removed from the network. I think even if they told you, going from 30% down to 1%, affiliates would be removing them.

  3. #3
    ...and a Pirate's heart. Convergence's Avatar
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    Have you checked to see if 2nd tier commissions are in play here?

  4. #4
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    I don't mind telling who the merchants are, unless it is just an honest mistake. I don't know how the back end works on the merchant side and I don't want to give anyone a black eye if they just entered a wrong figure in a field by accident. The fact that the descriptions still state 30% made me think (hope) that the change to 1% was not intentional. Maybe I am naive and that type of change could only be deliberate.

  5. #5
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    I guess wait till you hear back from the ticket you sent in. I'm sure Brian or someone will take a look.

  6. #6
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    I don't think it is second tier commissions. When you look in the "commission structure column" it says "1% per sale". When you click on the merchants name to read the "merchant provided description" it says "earn 30% on all sales". When I look at the merchant's trends graphs I can see the drop across the board. I've double checked my email and I can't find any notice.

    Thanks for your quick replies!

    Gart

  7. #7
    http and a telephoto
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    If they are clueless they might ignore the description page. That is maintained by them. What matters is what they have in the commission field in the backend.
    Deborah Carney
    TeamLoxly.com BookGoodies.com ABCsPlus.com

  8. #8
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    For anyone interested I received a reply to my support ticket and was advised that the merchants have changed their commission rate.

    From 30% to 1% without any notice to the affiliates. Needless to say I am very disappointed. I attempted to contact both merchants yesterday, but I have not received a reply. The merchants are Viswiss and Vilift in case anyone else promotes them, but checks their stats less frequently than I do.

    Thanks again guys,

    Gart

  9. #9
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    Is that all it said in the reply? No action taken on the merchants? and:

    "Their program descriptions still say 30%. My last two sales were paid at 1%."

    And it seems when you got those sales it was 30%, so don't they owe you some money. If it was listed at 30% when you got those sales and they're paying you 1%, they're violating the agreement.

    And I forgot, maybe somebody knows but when a merchant makes changes to the agreement, is a notice/email sent out? Was it in this case?

  10. #10
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    That is all that it said in the reply; I would have to contact the merchant about it.

    I had hoped I would be advised that I would be paid the 30%, but sadly that wasn't the case. I have no knowledge of how the agreements work or what, if any, action the network or the merchant is supposed take in enforcing them. There was no email sent out advising of changes to the payout.

  11. #11
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    Quote Originally Posted by Trust
    And I forgot, maybe somebody knows but when a merchant makes changes to the agreement, is a notice/email sent out? Was it in this case?
    When they make changes to the TOS/affiliate agreement there is a notice sent, but changing commissions isn't part of that. The merchant is responsible for communicating that information.
    Deborah Carney
    TeamLoxly.com BookGoodies.com ABCsPlus.com

  12. #12
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    "When they make changes to the TOS/affiliate agreement there is a notice sent, but changing commissions isn't part of that."

    Really? That doesn't make much sense since commissions, what we get paid, is part of the agreement we get in with merchants. Not getting a notice when a merchant does something like this, leaves room for all kinds of abuse from merchants.

    "I have no knowledge of how the agreements work or what, if any, action the network or the merchant is supposed take in enforcing them."

    I hope networks would take appropriate actions on merchants that try to screw over affiliates. This is yet another case where a network should step in and handle it. And it also needs to get fixed where affiliates get notice when merchants switch up the commissions, from the network.

  13. #13
    ABW Ambassador 2busy's Avatar
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    needs to get fixed where affiliates get notice when merchants switch up the commissions, from the network.
    That is pretty outrageous. We agree to work with a merchant under the terms shown when we sign up. When any part of those terms change, the merchant has an obligation to inform the affiliate.

    What if the affiliate were to post their links on porn sites? That's against the agreement and I'm sure the network would step in to remind the affiliate that they agreed not to do that, but the merchant can change the commission that we agreed to work for without letting us know? It's not right. No other contract can be altered unilaterally without the other partys' being informed and then agreeing or not.

  14. #14
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    I've got the same issue and am pretty pissed right now. I've just sent them a $200 sale and received $2 commission for it, lol.

    I have contacted them over a week ago about their commission change in shareasale (they still advertise their program as if it pays 30%, but in reality their settings in shareasale have 1%. I then again spoke to one of their representatives live about two days ago. He said he don't know what the problem is, but that they will fix it asap and that I should contact shareasale too about this issue, because it may be a bug.

    I then talked to a shareasale representative who clearly said and I quote:

    "They have changed this in thier account, they may not have updated their program bio. I do not have the reasons why they made this change. You can choose to quit their program or stay in it if you like."

    I still somehow believe that they maybe really made a mistake, but most likely this is a intentional fraud. What can we do about it?

  15. #15
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    Oh, the program I'm talking about here is Vilift.

  16. #16
    Network Rep & ABW Ambassador Carolyn - ShareASale's Avatar
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    Hey guys,
    We've got emails and calls into this merchant to try and figure out if this was intentional...I can assure you there's certainly no way we'd switch anyone's commission rate without their express permission.

    This does highlight the need to get a solid notification system in place to alert affiliates of upcoming commission changes, we're on it!

    In the meantime, I looked at this merchant's sister program, Vitager, and that looks to be set at 1% as well... until we can get to the bottom of this, perhaps it would be wise to look at other options.

    Hope everyone has a good new year, and thanks for your help!
    best,
    Carolyn
    ShareASale Client Services
    Y!: SAS_CTang
    e: ctang(at)shareasale.com

  17. #17
    ABW Ambassador 2busy's Avatar
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    Thank you Carolyn, that sounds more like the SAS we know and love
    Affiliates base their decisions on the information made available to them and the merchant can certainly change their terms, but not secretly without communicating the changes.

  18. #18
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    Thank you Carolyn for stepping in. Please if you get an answer before I do, let us know here.

    I talked to their live support again and looks they forgot about answering me, I got a generic "contact shareasale" about this issue reply. It was only after I raised my voice a little bit, that he said he will call in the manager.

    I gave them another 48 hours to come up with a good excuse, since holidays are here. However, I don't have a good feeling about this, it's quite unfortunate though, the program was converting good for me and I just don't get it how they can be so naive.

    We're getting them the sales, customers like the product, but they screw it up with what it seems a deliberate scam.

  19. #19
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    It's at least four programs from the same merchant:
    Vitager,
    ViSwiss,
    Vilift,
    Crevax,

    all from Nathans Natural, Inc.
    1133 Broadway., New York, NY 10010

    None of the agreements are mentionning who is the merchant behind these programs: Nathans Natural, Inc.
    It can't be an honest mistake, somebody deliberately switched the commission rate without changing the agreement. It's fraud. Big time fraud. They are not respecting their (multiple) agreement(s). Sharesale should correct the commissions back to 30% or deactivate them.
    Anyway, if they can't pay these commissions, they will not stay in business too long.

  20. #20
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    Yes, I agree. Either they switch back to the REAL commission we ALL AGREED FOR, pay us ALL the fees they owe us or they deserve a BAN. It's a small price for them to pay for such a fraud.

  21. #21
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  22. #22
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    Great, looks like I was promoting a placebo too. I'll look more into it and get 'em what they deserve. They haven't changed commission or responded to me either. Good thing I rank top for some of such keywords.

    Most likely their business is going down anyways.

  23. #23
    ABW Ambassador 2busy's Avatar
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    If others have been contacting the FTC about their fraudulent practices since last June, (as per the linked article) they are probably just about to fold and run by now.

  24. #24
    Full Member TerriFalcone's Avatar
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    Quote Originally Posted by carpetkare
    Great article. These people were scamming the public so why would they be any better with their affiliates. If you are an affiliate it makes sense to not sign on with a merchant that is so obviously not an honest broker.
    <a href="http://www.buzzymultimedia.com/afpr.html"><font color="#FF0000">Buzzy Multimedia Publishing Affiliate Program</font></a>--<a href="http://www.shareasale.com/shareasale.cfm?merchantID=13023"><font color="#FF0000">SAS Sign-Up</font></a>
    7-15% Commision, 180 Cookies, Bonuses
    <a href="http://www.buzzymultimedia.com">Earn Buzzy Bucks Promoting Sci-Fi & Fantasy Audio Books and Wicked Cool T-Shirts</a>

  25. #25
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    Fast forward one month. It seems no-one is doing anything. Shareasale team didn't update us, vilift commissions are still 1%. Their support is laughing at us knowing they've got their asses covered by the TOS and that no one will go to court because of this.

    Having said that, does any of you affiliates have a good alternative? I've tried a number of things, they all don't convert (below 1%!!!) and my traffic is wasted.

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