Results 1 to 3 of 3
January 19th, 2009, 12:31 AM #1FTP Datafeeds
Up until January 15 I was receiving datafeeds via email. I received the notice that they would no longer send them that way and that I had to set up the FTP, which I did. I currently receive datafeeds for two merchants.
This is very frustrating because I'm constantly having to check my ftp folder to see if the new datafeeds have come in yet. I received the feeds for the 15th and 16th without any problem. But it's been two days, and I haven't received any more. I thought maybe there might be something wrong with the set-up so I went back to Connect Commerce and pressed the Test FTP and save button again. It returned the message: returnMessage=Request sent Successfully.
Is there a way to find out when the datafeeds have been sent without having to check my folder constantly? Is there a way to force the system to send the datafeeds, or have they just been down for the last two days over the three-day weekend?
Also, it's frustrating that there is no way to tell the difference between the datafeeds from day to day. How do you know when you received a new one if they all have the same file name that over-write each other? The only way I could figure out to tell is to delete them from my ftp folder after I've downloaded them to my computer.
Any help would be appreciated.
January 19th, 2009, 12:24 PM #2
Clients do not always send data feeds daily. You will only receive a new feed when one is sent to us. Also, I believe each file is dated so you can see new feeds.
Perhaps other affiliates can offer suggestions on how they implement and track feeds.
I will pass your feedback to product management for review in terms of process and visibility improvements.
January 19th, 2009, 03:10 PM #3
Thank you, Jamie. One of them came through this morning.
My host uses cpanel, and when I view the file list online all it shows is the name of the file. There is no way to determine the date/time that it was downloaded that I can see.
By Nature Boy in forum ShareASale - SASReplies: 4Last Post: July 28th, 2007, 04:12 PM
By waybar in forum ShareASale - SASReplies: 1Last Post: March 6th, 2007, 01:53 PM
By prix in forum ShareASale - SASReplies: 3Last Post: April 25th, 2005, 10:07 AM
By tamalyn in forum Commission Junction - CJReplies: 4Last Post: February 26th, 2004, 07:35 AM