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  1. #1
    ShareASale President/CEO and ABW Veteran Brian - ShareASale's Avatar
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    FTP Server Not Functioning
    Hey All,

    We are aware of a problem with the FTP server which is not allowing access - if you are an affiliate you'll need to get the datafeeds from within your account until we get this sorted out.
    Thanks,

    Brian Littleton
    President/CEO - ShareASale.com, Inc.

  2. #2
    ShareASale President/CEO and ABW Veteran Brian - ShareASale's Avatar
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    Sorry, forgot to post an update. The FTP server is working again as I'm sure many of you noticed.
    Thanks,

    Brian Littleton
    President/CEO - ShareASale.com, Inc.

  3. #3
    ABW Veteran Mr. Sal's Avatar
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    Quote Originally Posted by Brian - ShareASale
    Sorry, forgot to post an update. The FTP server is working again as I'm sure many of you noticed.
    The good thing about Cron Jobs is that, once you learn how to use them, you can set them, end forget them...

    If they fail today, they may work tomorrow or the day after, and as long as you set them right.. It's not a big deal if the server is down on the time they're set to run...

    So far, so good!

  4. #4
    Outsourced Program Manager Allen - AMWSO's Avatar
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    Quote Originally Posted by Brian - ShareASale
    Sorry, forgot to post an update. The FTP server is working again as I'm sure many of you noticed.
    Hi Brian,

    We are still getting an error ""Sorry, you've reached upload limit." when trying to upload the update to our datafeed. MID:19654 Overstock Jeweler

    Please advise

    Thanks,

    Allen
    [SIZE=1][B]Allen Miller. Affiliate Manager, EZvacuum.com / UnitedShades.com[/B]
    [/SIZE]

  5. #5
    Newbie
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    May 15th, 2008
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    Hi Brian,

    I'm getting an invalid userid and password trying to access the ftp site.
    I've been able to run this program several times in the past.

    Thanks,
    Danny

  6. #6
    Newbie
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    February 15th, 2009
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    New Delhi
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    10
    Quote Originally Posted by DButler
    Hi Brian,

    I'm getting an invalid userid and password trying to access the ftp site.
    I've been able to run this program several times in the past.

    Thanks,
    Danny
    Same here. I had access to a few merchants' data feeds, and now I get the "login failed" error.

    Also, when I click on the "FTP access for Datafeeds" links on the SAS site, I get a message saying I do not have access to merchant datafeeds.

    What's going on?

  7. #7
    ABW Ambassador Nature Boy's Avatar
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    I can get to the datafeeds this morning, but I'm missing a merchant from the listing, even though I'm showing access to the merchant from the datafeed page.

    Sending off a support ticket.
    Scott
    If you can't dazzle them with brilliance, then baffle them with bulls#!t
    Don't tell me that you'll do it... SHOW ME.
    Just because everyone else is drinking it is no reason for me to drink the KOOL-AID.

  8. #8
    Outsourced Program Manager Brent E.'s Avatar
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    September 26th, 2006
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    Quote Originally Posted by Allen - AMWSO
    Hi Brian,

    We are still getting an error ""Sorry, you've reached upload limit." when trying to upload the update to our datafeed. MID:19654 Overstock Jeweler

    Please advise

    Thanks,

    Allen
    Hey Brian,

    I am seeing the same thing for the CSN feeds.

    Thanks,
    Brent
    Brent Elias
    Affiliate Manager/Acceleration-Partners
    Belias(AT)acceleration-partners.com
    "God Grant That Men Of Principle, Shall Be Our Principle Men" - Thomas Jefferson

  9. #9
    ABW Ambassador Greg Rice's Avatar
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    Not sure if it's related but for Print Country there are requests from affiliates who were given access over a year ago. If it's not related I'll open a ticket.
    Greg Rice Affiliate Program Management
    www.gocmc.com info(AT)gocmc.com | 330-259-1223

    Join us! - MiNeeds.com | DiscountCandleShop/CheeseSupply | Feng Shui Plaza

  10. #10
    Newbie
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    February 17th, 2009
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    Ugh!!
    I can't access my FTP account and my SAS account doesn't show me having ANY ftp data feeds. Is this going to be fixed soon? It's not efficient to do this manually per feed.

  11. #11
    Believe knight01's Avatar
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    Also having trouble accessing the ftp server. Only message is "FTP connection has failed to datafeeds.shareasale.com as (username removed)"
    Someday starts today
    Military Discounts

  12. #12
    Comfortably Numb John Powell's Avatar
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    Can't access ftp again just as a few days ago. WS_FTP says "Failed to receive response after connect" if that helps at all.

  13. #13
    ShareASale President/CEO and ABW Veteran Brian - ShareASale's Avatar
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    Hey Everyone - sorry for these ongoing FTP issues, we are working on them. Most people should have access restored at this point and we are looking at probably a 24-48 hour timeframe on restoring the rest to full...
    Thanks,

    Brian Littleton
    President/CEO - ShareASale.com, Inc.

  14. #14
    Newbie
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    Still no access. Are you guys still fixing this issue?

  15. #15
    Comfortably Numb John Powell's Avatar
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    ftp is working for us now.

  16. #16
    Newbie
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    February 17th, 2009
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    ugh :S Thanks! I'll send another email off and see what's going on.

  17. #17
    Full Member Cymax Stores's Avatar
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    im still having problems managing our ftp access, as a merchant

  18. #18
    Outsourced Program Manager Allen - AMWSO's Avatar
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    January 18th, 2005
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    Overstockjeweler.com is still having issues with the FTP. We are getting error 'reached upload limit'.
    [SIZE=1][B]Allen Miller. Affiliate Manager, EZvacuum.com / UnitedShades.com[/B]
    [/SIZE]

  19. #19
    ABW Ambassador Nature Boy's Avatar
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    Quote Originally Posted by Nature Boy
    I can get to the datafeeds this morning, but I'm missing a merchant from the listing, even though I'm showing access to the merchant from the datafeed page.

    Sending off a support ticket.
    I'm still having this issue for merchant 8684, Checks Unlimited, and my support ticket was closed.
    Scott
    If you can't dazzle them with brilliance, then baffle them with bulls#!t
    Don't tell me that you'll do it... SHOW ME.
    Just because everyone else is drinking it is no reason for me to drink the KOOL-AID.

  20. #20
    Affiliate Manager ReneeM's Avatar
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    August 18th, 2008
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    as a merchant can not get to the manage FTP access function I get

    Error Executing Database Query.
    [Macromedia][SQLServer JDBC Driver][SQLServer]Subquery returned more than 1 value. This is not permitted when the subquery follows =, !=, <, <= , >, >= or when the subquery is used as an expression.

    I have sent two emails, no response. This is happening with three of the programs I manage. I am getting affiliate request for FTP access but I can't give it to them. Do you have any idea when this will be fixed?

  21. #21
    Full Member Cymax Stores's Avatar
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    same, i have at least 2 affiliates wanting ftp access, but at the moment cannot give it to them. getting the same msg as ReneeM

  22. #22
    ABW Ambassador Nature Boy's Avatar
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    Quote Originally Posted by Nature Boy
    I'm still having this issue for merchant 8684, Checks Unlimited, and my support ticket was closed.
    Working today. Thanks guys
    Scott
    If you can't dazzle them with brilliance, then baffle them with bulls#!t
    Don't tell me that you'll do it... SHOW ME.
    Just because everyone else is drinking it is no reason for me to drink the KOOL-AID.

  23. #23
    ABW Ambassador
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    January 18th, 2005
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    ftp_mdtm
    [ftp_mdtm Returns the last modified time of the given file]

    I use a script that uses ftp_mdtm to check if the file has been newly uploaded and download it if it has been.

    On the 26th Feb, ftp_mdtm stopped working (returns -1), could you re-enable/set it up again please, or rather enable me to be able to use it.

    Thank you.

  24. #24
    ABW Ambassador
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    I know I said thank you in the post above, but this is a post-fix thank you

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