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  1. #1
    ABW Ambassador kse's Avatar
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    November 29th, 2005
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    2,511
    None of my Popshop Pages are working
    I just went to review a few of my sites and none of my popshop pages are working.

    error:
    The requested URL /shops/asp/47bbxxxx5 was not found on this server.

  2. #2
    ABW Ambassador
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    January 18th, 2005
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    1,744
    All my shops (php) are down as well.

  3. #3
    ABW Ambassador kse's Avatar
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    November 29th, 2005
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    2,511
    I just tried my account and their site is down as well. Can anyone try their site for me to see if they can access it.

  4. #4
    ABW Ambassador ladidah's Avatar
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    October 15th, 2007
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    MA
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    same here.

  5. #5
    ABW Ambassador ladidah's Avatar
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    October 15th, 2007
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    all is good now. that's twice today.

  6. #6
    ABW Ambassador
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    January 18th, 2005
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    I was able to login.

    My shops are still down.

  7. #7
    ABW Ambassador ladidah's Avatar
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    October 15th, 2007
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    MA
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    1,888
    OK, spoke too soon. Back down again.

  8. #8
    Member
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    January 2nd, 2008
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    72
    We are looking into the issue right now. Everything is up and responding, it looks like there were a few dropped connections.

  9. #9
    ABW Ambassador
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    January 18th, 2005
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    My shops just came back.

  10. #10
    ABW Ambassador ladidah's Avatar
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    October 15th, 2007
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    MA
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    Thanks Dan, all's well.

  11. #11
    ABW Ambassador kse's Avatar
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    November 29th, 2005
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    I back as well, I think you need a few more servers so when one fails another server takes the traffac.

  12. #12
    Member
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    January 2nd, 2008
    Posts
    72
    I was able to isolate what happened and have the issue resolved.

    kse, we are constantly working on our system to make it as robust as possible. We know keeping up shops is our number one priority.

  13. #13
    Full Member JessieJ's Avatar
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    July 13th, 2006
    Location
    Seattle, WA
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    426
    kse and all,

    The issues you are seeing are not issues of scale or of servers. One thing we have is servers and we have a very complex, effective, custom, horizontally scaling system that works well. The issues have been on the "app" level regarding the reworking of our caching and reworking of the stats. I ask you to bear with us as we work through the issues as we expect them to be resolved soon.

    The caching issue has effected:
    * The weird inactive / active discepancies
    * All the other weirdness you have seen identified on this thread.

    If you find any more issues with these, please send the email to support that has more details than are able to be shared in ABW. We need account logins, URLs of published pages, shop names, exact times, etc.

    Thanks for your patience. It sounds like the issue has been isolated and is quickly being addressed.

    Jessie
    Jessie Jones
    Create your custom affiliate store with PopShops.
    General support: support [at] popshops.com | Merchant requests: merchants [at] popshops.com
    (Include your popshops login, your shop name, and the URL or merchant you have an issue with.)

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