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  1. #1
    ABW Ambassador CathyM's Avatar
    Join Date
    May 30th, 2006
    Location
    Torrance, CA
    Posts
    893
    Impressions and Visits Not Updating
    In the Performance Report, Today Only, the stats show 0 Impressions, 0 Visits. Yesterday, the stats stopped updating sometime early in the day.

    Anyone else seeing this?

  2. #2
    Affiliate Manager zooma230's Avatar
    Join Date
    July 26th, 2007
    Location
    San Diego, CA
    Posts
    111
    You're not alone - I'm seeing this too. I put a bug in my rep's ear and I will let you know if I hear anything back.
    [B]Jeff DeBo[/B] | Sr. Marketing Manager - Affiliate
    [URL=http://www.connectcommerce.com/secure/partner_app_alt.html?ccmid=K217424]ProFlowers[/URL] | [URL=http://www.connectcommerce.com/secure/partner_app_alt.html?ccmid=K302833]Personal Creations[/URL] | [URL=http://www.connectcommerce.com/secure/partner_app_alt.html?ccmid=K21765]RedEnvelope[/URL] | [URL=http://www.connectcommerce.com/secure/partner_app_alt.html?ccmid=K220460]Cherry Moon Farms[/URL] | [URL=http://www.connectcommerce.com/secure/partner_app_alt.html?ccmid=K220455]Shari's Berries[/URL]

    P: (858) 909-4203 | E: jdebo(at)providecommerce(dot)com

  3. #3
    15 years and counting
    Join Date
    January 18th, 2005
    Posts
    6,121
    Mine is working, I see Impressions, Visits and Sales.

  4. #4
    ABW Ambassador CathyM's Avatar
    Join Date
    May 30th, 2006
    Location
    Torrance, CA
    Posts
    893
    Mine is working, I see Impressions, Visits and Sales.
    That is odd that it is effecting only some affiliates.

  5. #5
    15 years and counting
    Join Date
    January 18th, 2005
    Posts
    6,121
    I check my stats several times a day and I've not noticed any problem (for my account) lately.
    We used to have this problem with CJ. Do you remember that joke about being on the right server?

  6. #6
    Outsourced Program Manager VirtualSolutionsAM's Avatar
    Join Date
    January 8th, 2008
    Location
    Kansas City
    Posts
    86
    Same issue on the merchant side.

  7. #7
    Affiliate Manager zooma230's Avatar
    Join Date
    July 26th, 2007
    Location
    San Diego, CA
    Posts
    111
    According to my GAN rep, this is a known issue and the information is slowly loading into the system; it should be resolved soon. Sales don't appear to be affected, only the impressions/visits data.
    [B]Jeff DeBo[/B] | Sr. Marketing Manager - Affiliate
    [URL=http://www.connectcommerce.com/secure/partner_app_alt.html?ccmid=K217424]ProFlowers[/URL] | [URL=http://www.connectcommerce.com/secure/partner_app_alt.html?ccmid=K302833]Personal Creations[/URL] | [URL=http://www.connectcommerce.com/secure/partner_app_alt.html?ccmid=K21765]RedEnvelope[/URL] | [URL=http://www.connectcommerce.com/secure/partner_app_alt.html?ccmid=K220460]Cherry Moon Farms[/URL] | [URL=http://www.connectcommerce.com/secure/partner_app_alt.html?ccmid=K220455]Shari's Berries[/URL]

    P: (858) 909-4203 | E: jdebo(at)providecommerce(dot)com

  8. #8
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
    Join Date
    June 21st, 2007
    Posts
    1,629
    This is a reporting issue that our tech team is looking into right now.

    This is not impacting tracking, just reporting.

    We expect this to be fixed very soon.

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