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  1. #1
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    Possibly orders not being tracked
    My website had close to a thousand clicks to one of the merchants. I only see one conversion but I am pretty sure there were others. Is there a way to double check this?

  2. #2
    ABW Ambassador kse's Avatar
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    What is the return days for that merchant?

  3. #3
    Member
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    I think it is 5 days

  4. #4
    ABW Ambassador
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    Yikes! 5 days is pretty slim. What are their network performance specs like? Another thing to consider is that the merchant site may not convert anyone's traffic. Not all merchant sites actually convert. If it is that important to you, maybe you should try a test purchase yourself.

  5. #5
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    If i do a test purchase would that violate the TOS?

  6. #6
    ABW Ambassador
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    It differs from one merchant to the next. I would read the TOS very carefully first. On the other hand if they dropped you from their program it would be no big loss at this point - right? Have you contacted the AM?

  7. #7
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    Good suggestion - Thanks Dave

  8. #8
    Affiliate Manager Jasonn's Avatar
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    how do you know that there were other orders?
    Jason
    [url=http://www.bhphoto.com/]B&H Photo[/url] :|: [url=http://www.bhphotovideo.com/find/affiliates.jsp]Join Our Affiliate Program[/url] :|: [URL=https://signup.cj.com/member/brandedPublisherSignUp.do?air_refmerchantid=2478435]Join on CJ[/URL]
    email: Jasonn at BHphoto.com

  9. #9
    ABW Ambassador kse's Avatar
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    Well at least you would know if their tracking is working or not. So I also think a test order is a good idea. I have done this in the past on a few merchants. Another option is to name the merchant here and see if anyone else is geting sales with them.

    Quote Originally Posted by Jasonn
    how do you know that there were other orders?

  10. #10
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
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    Hello,

    You can send me an email and I will see if there are any other issues.

    Thanks!

    Jamie
    jamier[at]google.com

  11. #11
    Affiliate Network Rep
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    January 18th, 2005
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    Quote Originally Posted by CrazyHunter
    If i do a test purchase would that violate the TOS?

    You can execute a test order for any of our merchants; there is nothing in our TOS that precludes you from doing so. If you prefer you can cancel after you've seen the order track.

    -larry

  12. #12
    ABW Ambassador kse's Avatar
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    Maybe I should know this but you are displayed as a Network Rep, just wondering what network?? Google?


    Quote Originally Posted by l_adams
    You can execute a test order for any of our merchants; there is nothing in our TOS that precludes you from doing so. If you prefer you can cancel after you've seen the order track.

    -larry

  13. #13
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
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    Yes. Larry is our product rep

  14. #14
    ABW Ambassador kse's Avatar
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    Thanks
    Quote Originally Posted by Google Affiliate Network Moderator
    Yes. Larry is our product rep

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