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  1. #1
    Member ETRdahir's Avatar
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    February 11th, 2009
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    Suppressed by address or domain?
    Hey Everyone,

    I have been using Sugar CRM to send out our weekly Newsletter and wanted to know if anyone could tell me what Suppressed by address or domain means.

    Regards,

  2. #2
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    January 18th, 2005
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    Without context, the phrase has no meaning.

    If it's an option within your software, then it probably allows you to create a "black list" of domains and IP addresses that should never be included in your outgoing emails. (For example, I sometimes request that companies add my domain "markwelch-dot-com" to their suppression lists, because I don't want to see any emails from any of their employees or clients.) Read the documentation.

    If it's part of a "bounce" message you receive after sending emails, then it probably means that your domain and/or IP address have been flagged as a "spam source" (or worse) and your emails are not being accepted or read.

    I have several layers of spam filtering, but to my knowledge NONE of them send a "bounce" message to alert spammers that they have been blacklisted; instead, some layers simply reject all email from certain IP addresses, while others simply delete all email containing certain wording (including thousands of domain names) so that I never even see them.

  3. #3
    The Seal of Aproval rematt's Avatar
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    2 reasons that I can think of that will cause Sugar to flag a recipient this way is if there is a duplicate address or the recipient has opted out of a previous campaign. Check Sugars forum for more reasons, it's been a while since I've played with it.

    -rematt
    "I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant." - Richard Nixon

  4. #4
    Member ETRdahir's Avatar
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    Quote Originally Posted by rematt
    2 reasons that I can think of that will cause Sugar to flag a recipient this way is if there is a duplicate address or the recipient has opted out of a previous campaign. Check Sugars forum for more reasons, it's been a while since I've played with it.

    -rematt
    I think you are right about duplicates. I have found affiliates who have signed up twice which makes sense. Thank you for your help.

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