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  1. #1
    Newbie
    Join Date
    May 2nd, 2009
    Posts
    29
    More Lists of Reasons for Canceled Sales
    It's already boring to see that your sales got canceled. But I think it's even worse to know that the reason given is "Other"... And I always ended up sending emails to merchants asking for explanations...


    Shouldn't more reasons be added in the drop down list for merchants to choose?

  2. #2
    Affiliate Manager Heather@Stacks's Avatar
    Join Date
    December 7th, 2006
    Location
    San Leandro, CA
    Posts
    74
    As a merchant, I've requested this at least twice in the last few months.
    Our only options are:
    Invalid Credit Card, Returned Merchandise, Duplicate Orders, Can't Ship/Sold Out, or Other. When a customer calls to request an order be cancelled prior to shipment...I'm forced to enter "Returned Merchandise" which is not right, but a whole lot better than "Other". It really bugs me.

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