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  1. #1
    Member webaurora's Avatar
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    April 26th, 2007
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    Exclamation A permanent error while trying to BYOL
    I am permanently getting an error message while trying to use Build My Own Links feature for Petfooddirect.com. This feature is available for the advertiser and worked fine a while ago, but now when I fill in the required fields, I always get an error message:

    Sorry! There Was An Error With Your Request!
    The error was:
    No email Contact Specified


    Has anyone experienced the same? Is there any solution to the problem?
    Thanks.

  2. #2
    The Seal of Aproval rematt's Avatar
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    November 19th, 2006
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    I'm getting the same error with a different merchant, and it was mentioned in another thread that using the BYOL tool with 4Checks is also giving an (unspecified) error. So it appears that there is a problem with the tool. Have you notified support yet?

    -rematt
    "I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant." - Richard Nixon

  3. #3
    Member webaurora's Avatar
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    April 26th, 2007
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    Quote Originally Posted by rematt
    I'm getting the same error with a different merchant, and it was mentioned in another thread that using the BYOL tool with 4Checks is also giving an (unspecified) error. So it appears that there is a problem with the tool. Have you notified support yet?

    -rematt
    Yes, I sent an email to GAN support, but didn't hear anything from them yet.

  4. #4
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
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    June 21st, 2007
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    1,629
    Hello,

    We released a few new communication preference options that seem to impact a small group. The fix should be pushed today. In the meantime, you can go to the communication preferences page and change the blank Operational Notifications communication from blank to someone. This should do the trick.

    Sorry for the inconvenience.

    Thank you,

    Jamie

  5. #5
    Member webaurora's Avatar
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    April 26th, 2007
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    Jamie,

    Thank you very much for your prompt response and assistance. I didn't have any blank fields for email in Communication Preferences including Operational Notifications, but BYOL Tool works just fine for me now.

    Thanks again for your help.

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