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  1. #1
    Banned Snowfinch's Avatar
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    Where's The Banners?
    O.K. I can't get banners on SAS. I can get text links. No matter what company I try to get banners for, this message box comes up....

    "The following information is meant for the website developer for debugging purposes.

    Error Occurred While Processing Request
    The method returnImagePath was not found in component shareasale.cfcs.banner.
    Ensure that the method is defined, and that it is spelled correctly.

    Resources:
    Enable Robust Exception Information to provide greater detail about the source of errors. In the Administrator, click Debugging & Logging > Debug Output Settings, and select the Robust Exception Information option.

    BLAH...BLAH...BLAH"

    Am I missing something? Other than half my marbles. It has done this for over 24 hours. Anyone else having this problem. I have tried on several comps and get the same message.

    Thanks in advance.

  2. #2
    ABW Ambassador writerguy's Avatar
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    Yikes!! I just tried a merchant at random from my merchant lists -- and I had the same thing happen.

    My in headed by the message "The website you are accessing has experienced an unexpected error. Please contact the web administrator."

    That's followed by the messages and stuff you listed.

    Wonder if the banners are displaying on my sites? Gotta check that.
    Generate more fake news.

  3. #3
    ABW Ambassador
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    Thanks for posting about this Snowfinch, I thought I was going crazy. I went to get a banner for a merchant and kept thinking I was clicking on the wrong link or something.

    SAS merchant banners seem to be working on my websites. Just unable to get new ones through the SAS interface.

  4. #4
    ABW Ambassador writerguy's Avatar
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    I submitted a "help" ticket on the issue and also alerted SAS in that ticket about this thread on ABW.

    Frankly, I don't think the response time and support has been all that great from SAS on weekends. Hope I'm wrong about that this time. LOL!
    Generate more fake news.

  5. #5
    Half a Bubble Off Plumb RemodelingGuy's Avatar
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    Between this thread and the SPAM thread, I would come to the conclusion that the SAS site is in the middle of a meltdown today.

    Jimmy McDonald - Your Local Hard Working RemodelingGuy ( & SprinklerGuy - & GarageGuy )
    StartRemodeling.com .... MySprinklerGuy.com .... MyGarageGuy.com ....
    We're Bettering YOUR Life by Improving Where YOU Live It ...
    Do What You LOVE & LOVE What You Do! ....

  6. #6
    Banned Snowfinch's Avatar
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    Thanks everyone!

    I discovered it was doing this last night. Thought it was just a glitch with my comp or their system. Then, I was still having the same problem today. So...

    I guess it is their system. At least, the banners I have up are working. I assume they are tracking right as well. (crossing fingers)

  7. #7
    Grandma broke her coccyx! Uncle Rico's Avatar
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    Yup, banners no workie.

    The method returnImagePath was not found in component cfcs.banner.

  8. #8
    Newbie
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    September 14th, 2008
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    Support Ticket
    I also submitted a ticket - a few hours ago. Still have not heard back...

  9. #9
    All Around Web Guy Cursal's Avatar
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    January 18th, 2005
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    Pretty wild that it is still having this issue. Just fired off an email to Dave.
    Oregon Publishing: Web Development, Graphic Design, Domains & Marketing
    Deluxe Banners Bartender's Guide Cooking Jobs

  10. #10
    ABW Ambassador writerguy's Avatar
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    Just went to my SAS dashboard and checked two different merchants -- AND THE BANNERS WERE BACK!

    Anybody else confirm that now? Good to see.
    Generate more fake news.

  11. #11
    Banned Snowfinch's Avatar
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    Same here! My banners are back. Really great news. Thanks to everyone that helped with this issue.

  12. #12
    All Around Web Guy Cursal's Avatar
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    Are Merchants able to upload banners?
    I have a client that is getting an error saying:

    Upload Error: The file you provided is not of type: gif, jpg, or png
    I know cj.com gives this error when a file is over 50kb, but have never seen this issue before at SAS.

    I know the banners are fine, I create them all the time for merchants that SAS sends my way and a few other OPMs, some even on this board.

    Oregon Publishing: Web Development, Graphic Design, Domains & Marketing
    Deluxe Banners Bartender's Guide Cooking Jobs

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