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July 29th, 2009, 09:24 AM #1Warranty on Custom Software/Code?
Was just curious as to what kind of warranties are standard for programmers in delivering custom code or applications? 30 days? 90 days? A year? Forever if we don't screw with it?
Thanks in advance.
July 29th, 2009, 02:22 PM #2
- Join Date
- January 18th, 2005
- Los Angeles, California
If it's custom programming it'll vary broadly; if it's a commercial product there's usually a disclaimer noting that the software is without warranty of any kind nor even said to be suitable for any purpose.
But seriously, all but the most trivial software always has bugs. When buying software ask about maintenance arrangements: in addition to bug-fixes there will likely be enhancements desired from time to time.
With the contract work I do, we provide maintenance options and most of our client relationships are multi-version/long-term, so it's a natural fit to address bugs along with adding new features as we go. Of course each deliverable is given a fitness test performed by the client to determine suitability for deployment, but with an unknowable variety of other system drivers, OS upgrades, etc., it simply isn't possible to guarantee that a given build will work in perpetuity.
With our commercial products like WebMerge we offer free bug-fix releases for our customers, so they never need to worry about what happens if they encounter an issue.Richard Gaskin
Developer of WebMerge: Publish any data feed on any site
July 29th, 2009, 02:44 PM #3