Results 1 to 22 of 22
  1. #1
    Member
    Join Date
    May 9th, 2006
    Posts
    86
    Unhappy Data Feed have not been updated for almost 3 days
    We have not seen update on the data feed for almost 3 days. Does anyone else here experience the same problem? I do receive promotion feed though and the ftp server test is successful in the account setting.

    Is there a customer service # that I can call?

  2. #2
    Full Member iolaire's Avatar
    Join Date
    October 3rd, 2006
    Location
    Arlington, VA
    Posts
    229
    I'll my files were last updated 10/21 so it appears that I have the same problem as you.

  3. #3
    Member
    Join Date
    May 9th, 2006
    Posts
    86
    Quote Originally Posted by iolaire
    I'll my files were last updated 10/21 so it appears that I have the same problem as you.
    Yes, Oct 21 was the last time the feed was updated.

  4. #4
    Comfortably Numb John Powell's Avatar
    Join Date
    October 17th, 2005
    Location
    Bayou Country, LA
    Posts
    3,432
    We have not seen update on the data feed for almost 3 days.
    I have merchants that haven't updated in 3 months or more.


  5. #5
    Member
    Join Date
    May 9th, 2006
    Posts
    86
    Quote Originally Posted by John Powell
    I have merchants that haven't updated in 3 months or more.
    It is not normal to see that all Merchants have not been updated for 3 days in my account.

  6. #6
    Full Member iolaire's Avatar
    Join Date
    October 3rd, 2006
    Location
    Arlington, VA
    Posts
    229
    Did you file the problem through the standard support form on the site?

  7. #7
    Comfortably Numb John Powell's Avatar
    Join Date
    October 17th, 2005
    Location
    Bayou Country, LA
    Posts
    3,432
    Sorry about that. I miss-read thinking you were talking about only one particular feed. I see the same here with last updates being on 10/21. I'm trying to add a new one and that's not working either.


  8. #8
    Member
    Join Date
    May 9th, 2006
    Posts
    86
    Quote Originally Posted by iolaire
    Did you file the problem through the standard support form on the site?
    I sent a message in the account and did not get any response yet. I am just curious if they have a customer service # that I can call.

  9. #9
    Member
    Join Date
    May 9th, 2006
    Posts
    86
    Anyone see the feed updated? The last update date is still Oct 21 for me for all feeds.

  10. #10
    Full Member iolaire's Avatar
    Join Date
    October 3rd, 2006
    Location
    Arlington, VA
    Posts
    229
    no

  11. #11
    ABW Ambassador affninja's Avatar
    Join Date
    December 11th, 2005
    Location
    Nor-Cal
    Posts
    651
    Same problem here... 5 days.
    Your Ad Here.

  12. #12
    ABW Ambassador
    Join Date
    January 18th, 2005
    Location
    England
    Posts
    4,327
    No new feeds since October 21st for me either, and only a few were 21st, most were October 20th.

  13. #13
    ABW Ambassador isellstuff's Avatar
    Join Date
    November 9th, 2005
    Location
    Virginia
    Posts
    1,659
    Same, no updates, 5 days. Bummer.
    Merchants, any data you provide to Google Shopping should also be in your affiliate network datafeed. More data means more sales!

  14. #14
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
    Join Date
    June 21st, 2007
    Posts
    1,629
    Hello,

    We will look into the this.

    Thank you,

    Jamie

  15. #15
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
    Join Date
    June 21st, 2007
    Posts
    1,629
    Hello,

    I have confirmed there were some intermittent issues with data feed updates over the last few days. Fresh files are being sent.

    Thank you,

    Jamie

  16. #16
    Member
    Join Date
    May 9th, 2006
    Posts
    86
    Well, I just received an email from one of your technical support:

    "Hello,

    If you are not currently receiving any data feeds, it is likely due to an issue with your ftp server as we are not experiencing an issue with feeds not being delivered across the network. Please confirm when this has been looked into on your end.
    "

    Is that some kind of template to reply this kind of question? Hope the technical support can be more professional.

    BTW, I have not seen feed updated.

  17. #17
    Member
    Join Date
    January 18th, 2005
    Posts
    63
    Quote Originally Posted by a15648
    Well, I just received an email from one of your technical support:

    "Hello,

    If you are not currently receiving any data feeds, it is likely due to an issue with your ftp server as we are not experiencing an issue with feeds not being delivered across the network. Please confirm when this has been looked into on your end.
    "

    Is that some kind of template to reply this kind of question? Hope the technical support can be more professional.

    BTW, I have not seen feed updated.
    That sounds like a typical Google response to everything these days. "It's not our fault, it must be something you did."

    They do not have a support phone number and they answer everything with a form-letter response. After you waste your time investigating all the possibilities on your end, only then will they actually look into a problem on their end... maybe.

    "Google Customer Service" is an oxymoron.

    If any of your merchants are elsewhere, I suggest you switch.
    Check out the list:
    http://forum.abestweb.com/showthread.php?t=123502

  18. #18
    Member
    Join Date
    May 9th, 2006
    Posts
    86
    I don't think this is a intermittent issue. Seems everyone is not getting feed update for almost a week.

    Any update on this problem? The feed is still not updated.

  19. #19
    Full Member iolaire's Avatar
    Join Date
    October 3rd, 2006
    Location
    Arlington, VA
    Posts
    229
    3 or 4 of thirty feeds are now updated, looks like they started updating it a bit ago.

  20. #20
    Member
    Join Date
    May 9th, 2006
    Posts
    86
    I don't see any feed updated today. Is the problem coming back again?

  21. #21
    Full Member iolaire's Avatar
    Join Date
    October 3rd, 2006
    Location
    Arlington, VA
    Posts
    229
    I see feeds updated 11-5 (today 2 AM GMT) and 11-3, so yes it appears that files were not updated on 11-4 (this morning).

  22. #22
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
    Join Date
    June 21st, 2007
    Posts
    1,629
    Hello,

    Everything should be functioning properly. Any further issues?

    Thanks!

    Jamie

  23. Newsletter Signup

+ Reply to Thread

Similar Threads

  1. bargainchildrensclothing ~ Updated data feed 6-29-05
    By manny in forum ShareASale - SAS
    Replies: 0
    Last Post: June 29th, 2005, 09:35 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •