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February 5th, 2010, 05:51 PM #1
GSI Tracking Issue
- Join Date
- January 18th, 2005
- Nunya, Business
In case you don't get the emails for any reason:
"On 1/22 global code was updated on the GSI Commerce platform which deleted the Affiliate tracking code on
all TrueAction client websites. As a result all TrueAction clients became unable to track affiliate revenue
and all affiliate revenue has been tracked as direct to site sales from 1/22-2/4.
While we are unable to determine the exact amount of revenue driven by the affiliate channel during this
period, it is important to our team that you receive commissions for traffic that you have driven based on
The tracking issue was resolved 2/4 and we are currently working to calculate commissions owed for each
affiliate. We will be applying them to the commissions that are paid out in February.
Your revenue will be calculated based on the average % of program revenue that your site contributed
from 1/3-1/21 being applied to the total program revenue estimate for the untracked period. Your
commissions will be calculated based on the current program commission rate and applied as a manual bonus
with February commissions.
We value your partnership and appreciate your patience.
If you have any questions, please reach out to our team directly: affiliates at gsicommerce.com"
That's going to be a lot of merchants. Never understand why they don't test tracking after updates like this. And how do you miss affiliates not tracking for 2 weeks? I figure that's something you might notice in hours if that.
February 8th, 2010, 12:19 PM #2
February 8th, 2010, 12:47 PM #3
Surprising there wasn't an outcry from affiliates noticing the drop.
For me the timing of it coincided exactly with changing NHL from LS to PJ, so the sudden lack of sales I blamed on PJ. On all the programs back at LS, sales were dripping through from cookies already planted so from the affiliates viewpoint it was difficult to spot immediately.
GSI/TA are doing absolutely the right thing about it though.
By Michael Nunez in forum AffiliateManager.comReplies: 1Last Post: January 3rd, 2008, 09:53 AM