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  1. #1
    ABW Ambassador joyaz's Avatar
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    Can't tell what's inactive
    I currently have many shops showing as many as 9, 8, or 6 inactive products but when I try to edit, there's no indication of which products those are.

    I've tried signing out and back in, tried different browsers.

    Anyone else having this problem? Guess I can't update my shops right now.

    "The journey of a thousand miles begins with a single step."

  2. #2
    ABW Ambassador 2busy's Avatar
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    I had that problem last month and wrote for support. I got a response several days later when I posted in the "What happened to PopShops Support" thread, but it did not address the problem I was having so I can't help you out. The next time I logged in to PopShops (a few days after the problem) it was working OK.

  3. #3
    ABW Ambassador joyaz's Avatar
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    Something just changed because I signed in and the inactives have now disappeared. I guess everything's back to normal and those 300+ inactives weren't really inactive. (?)

    "The journey of a thousand miles begins with a single step."

  4. #4
    ABW Ambassador joyaz's Avatar
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    I have this problem again today. When I open shops showing inactive products in the dashboard, none are indicated as inactive in the shop itself.

    I can't tell what to replace. Guess I'll wait a while and try again.

    "The journey of a thousand miles begins with a single step."

  5. #5
    ABW Ambassador joyaz's Avatar
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    Numbers are back to normal now.

    "The journey of a thousand miles begins with a single step."

  6. #6
    ABW Ambassador joyaz's Avatar
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    This issue has popped up again for me today, so I can't update my shops right now.

    "The journey of a thousand miles begins with a single step."

  7. #7
    ABW Ambassador JoyUnltd's Avatar
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    Quote Originally Posted by joyaz View Post
    I have this problem again today. When I open shops showing inactive products in the dashboard, none are indicated as inactive in the shop itself.
    Hah, a variation here. NOT showing inactive products in the dashboard for some shops, but lots of inactive items showing in those same shops.
    Renée
    Pay no attention to that woman behind the curtain. -Wizardress of Oz

  8. #8
    ABW Ambassador joyaz's Avatar
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    Yep, I've occasionally had that problem too. I have a LOT of missing images today too - I think Lillian Vernon is the culprit. Hate when that happens.

    "The journey of a thousand miles begins with a single step."

  9. #9
    ABW Ambassador JoyUnltd's Avatar
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    I wish there was a button to remove ALL inactive items from a shop at once. When you have a lot of inactive items in one shop, there aren't always replacements. Removing hundreds of items one by one screwed my day.
    Renée
    Pay no attention to that woman behind the curtain. -Wizardress of Oz

  10. #10
    ABW Ambassador joyaz's Avatar
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    Late yesterday the problem corrected itself, but this morning the issue is back. I wish I had finished replacing ALL inactive products yesterday while I could tell what's inactive.

    Popshops people ... is this a caching issue on your end or mine or what?

    When I have time to work on my shops, I'd like to be able to update them.

    "The journey of a thousand miles begins with a single step."

  11. #11
    Full Member JessieJ's Avatar
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    Joyaz,
    We are looking into what is going on and will try and get this resolved today.
    Jessie Jones
    Create your custom affiliate store with PopShops.
    General support: support [at] popshops.com | Merchant requests: merchants [at] popshops.com
    (Include your popshops login, your shop name, and the URL or merchant you have an issue with.)

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