Page 1 of 3 123 LastLast
Results 1 to 25 of 54
  1. #1
    Moderator
    Join Date
    April 6th, 2006
    Posts
    2,689
    Delayed reporting at Linkshare?
    Haven't seen a sale for 2 days..

    Is reporting delayed..?

    Something looks amiss..

  2. #2
    ABW Ambassador CathyM's Avatar
    Join Date
    May 30th, 2006
    Location
    Torrance, CA
    Posts
    892
    Same here. Nothing for July 7 & 8 yet.

  3. #3
    ABW Ambassador isellstuff's Avatar
    Join Date
    November 9th, 2005
    Location
    Virginia
    Posts
    1,605
    yep, me too.
    Merchants, any data you provide to Google Shopping should also be in your affiliate network datafeed. More data means more sales!

  4. #4
    Moderator
    Join Date
    April 6th, 2006
    Posts
    2,689
    Wonder if there is a Linkshare mod here...?

    I also noticed scheduled maintenance didn't take place today..

  5. #5
    ABW Ambassador CathyM's Avatar
    Join Date
    May 30th, 2006
    Location
    Torrance, CA
    Posts
    892
    Now seeing transactions from 7/7.

  6. #6
    Full Member Lanny's Avatar
    Join Date
    April 7th, 2010
    Location
    Deep South
    Posts
    328
    Notice of reporting delays for the 8th
    In the upper left hand corner of the Publisher page, there is or was a notice that some transactions from the 8th may be delayed.

    Last night, I saw there had been a sale, but it did not turn up in Signature until this morning. That sale was on Sunday, the 4th of July.

    My belief is that because of the batch reporting from that merchant (possibly all LS merchants?), it takes 2 to 5 days, for sales to show up in Signature. The new data seems to be available from early on Tuesday mornings to early on Saturday mornings.

    I do see Leads that turn into Sales (one took 67 days as I recall), so things do work, but slowly at times.

  7. #7
    Moderator
    Join Date
    April 6th, 2006
    Posts
    2,689
    The delayed reporting announcement in the LS interface appeared after this thread was started.

    They have now updated the wording to "data since Thursday, July 8th may be not be showing in your reports". The first announcement mentioned July 7th & 8th only.

    Some merchants are on batch reporting, but there is still a real lag here.. hope it gets fixed soon.

  8. #8
    Newbie
    Join Date
    December 20th, 2007
    Posts
    6
    Has anyone started to see any sales for the 8th yet? This stinks, I started a new campaign that day and had to put it on hold because I have NO idea how it's doing.

  9. #9
    ABW Ambassador CathyM's Avatar
    Join Date
    May 30th, 2006
    Location
    Torrance, CA
    Posts
    892
    Yes, 7/8, 7/9, & 7/10 transactions are all showing for me. This may be merchant dependent, some merchants have longer delays than others.

  10. #10
    Newbie
    Join Date
    December 20th, 2007
    Posts
    6
    Thanks Cathy.

  11. #11
    ABW Ambassador LinkShare Moderator's Avatar
    Join Date
    January 18th, 2005
    Posts
    1,308
    Hi All,

    There are a couple of things that I may need to address here as far as data/reports are concerned.

    Firstly, there was a delay in our reports from around July 7th and we had posted a interface alert. I believe at this point all of the data is available. All of the clicks, impressions & sales were tracked during this time and nothing was lost.

    Secondly, many advertisers do report in a batch process. Many of them report in an hourly batch so your data should not be that old. Once we get this data, the "Signature" information is matched.

    Lastly, to address the fact that sometimes it takes 2-5 days for sales to show up. That is because many times advertisers don't report a sale until the product has been shipped. (This is similar to when you buy a product from a website, they don't actually charge your credit card until the product is shipped.)

    --Ranae
    Read our blog at www.linkshareblog.com
    Follow us on Twitter: http://twitter.com/LinkShareBlog

  12. #12
    Newbie
    Join Date
    December 20th, 2007
    Posts
    6
    Thanks Ranae for the clear up.

    Just one more thing. Can you share with me/us the above info (if they are batch and what interval) on the following Merchants:

    rushtshirts
    nba store
    Hockey monkey

    that would be greatly appreciated.

  13. #13
    ABW Ambassador LinkShare Moderator's Avatar
    Join Date
    January 18th, 2005
    Posts
    1,308
    Hi nyntwun,

    I believe NBAStore & Hockey Monkey report on a daily basis. Unfortunately they don't do it hourly. rushTShirts is a new Advertiser so I don't see any recent transactions. I've asked our tech team to look into this just to make sure it is not a tech issue.

    --Ranae
    Last edited by LinkShare Moderator; July 12th, 2010 at 02:54 PM.
    Read our blog at www.linkshareblog.com
    Follow us on Twitter: http://twitter.com/LinkShareBlog

  14. #14
    ABW Ambassador isellstuff's Avatar
    Join Date
    November 9th, 2005
    Location
    Virginia
    Posts
    1,605
    Quote Originally Posted by LinkShare Moderator View Post
    Secondly, many advertisers do report in a batch process. Many of them report in an hourly batch so your data should not be that old. Once we get this data, the "Signature" information is matched.
    --Ranae
    Please post a feature request on this:

    I think the signature report needs to be re-worked. What I personally want, from Linkshare is a way to do cash based accounting, daily, with signatures info. This means that the primary date in the signature report should be "Posting Date" and at end of business each day, the signature report would be locked and never change.

    I thought this was the original intention of the Signature report, and I am surprised that it can take up to a week to "straighten itself out". Honestly, this appears to be a design flaw on the part of engineering.

    Commission Junction does a really nice job of handling "posting date" versus "transaction date" in their reports to facilitate daily cash accounting. You guys should play around with their reporting... Reversals never update an existing entry, rather they create a new entry in the reports.
    Merchants, any data you provide to Google Shopping should also be in your affiliate network datafeed. More data means more sales!

  15. #15
    ABW Ambassador LinkShare Moderator's Avatar
    Join Date
    January 18th, 2005
    Posts
    1,308
    Hi isellstuff,

    Our Signature report posts both a transaction date and a process date (posting date) so you can do cash based accounting with these reports. The Signature Orders report you run in our interface will be process date based. It doesn't take up to a week to "straighten itself out". What I said was that it may take a few days for the advertiser to post the sale because some advertisers only post the order when it is shipped not the time of the actual purchase.

    I am not familiar with CJ reports but from what you are describing, I believe our reports work similarly.

    Also if you want to discuss more detailed with examples feel free to PM me and I will be happy to help.

    --Ranae
    Last edited by LinkShare Moderator; July 16th, 2010 at 09:28 AM.
    Read our blog at www.linkshareblog.com
    Follow us on Twitter: http://twitter.com/LinkShareBlog

  16. #16
    ABW Ambassador isellstuff's Avatar
    Join Date
    November 9th, 2005
    Location
    Virginia
    Posts
    1,605
    I would like to change my feature request to a bug then...

    The linkshare signature reports typically take 1-2 days to finalize and can take much longer. By finalize I mean all transactions are showing, with signature data. A posting date report that isn't finalized at the midnight on the day in question is not as useful. Also, while we are on the topic of midnight, GMT is not a good choice for midnight in the United States.

    I find it particularly amusing that I can force signature reports to display the actual signatures by playing with the report dates. For instance, say I run a report for 7/15 - 7/15 and see signatures are missing from some transactions. I can swap the dates to be 7/15 - 7/16 (e.g. into the future) and the signatures will wink in. I believe this represents a bug..

    I particularly have problems with say, Drugstore.com, which posts around midnight GMT. It can take 12-24 hours for those posts to show. In other words, a 7/15 report will have drugstore.com transactions "wink in" 12-24 hours after midnight.

    So, let me re-phrase my issue... Posting date is "date" the signature data was matched with the transaction and the transaction is finalized. I should not be able to see transactions until they are "done". If I run a signature report a 12:01 GMT, it should never change.
    Last edited by isellstuff; July 16th, 2010 at 09:40 AM. Reason: typo
    Merchants, any data you provide to Google Shopping should also be in your affiliate network datafeed. More data means more sales!

  17. #17
    ABW Ambassador isellstuff's Avatar
    Join Date
    November 9th, 2005
    Location
    Virginia
    Posts
    1,605
    Just to re-emphasize.... Got to make this clear....

    A report based on the posting date never changes after midnight... In Linkshare's case, the report changes quite a bit after midnight and I can never know when it it finalized. I've gone back through my accounting spreadsheet and been amazed by the transactions that have winked in several days after I did my reports. (and I always lag 1 day behind in my accounting)

    My only clue that something is wrong is missing signature data, but in the case of Drugstore.com, this is not enough, because the entire transaction may be missing.
    Merchants, any data you provide to Google Shopping should also be in your affiliate network datafeed. More data means more sales!

  18. #18
    ABW Ambassador isellstuff's Avatar
    Join Date
    November 9th, 2005
    Location
    Virginia
    Posts
    1,605
    Here is a particular example... I am looking at the 7/15 signature report. It is 10 am CST on 7/16. I see a walmart transaction that has N/A in the member id field. From experience, I know that the 7/15 reports are not yet "done". I have to wait another day, because the report may change. At some point the N/A will be replaced with an actual signature and at that point I will "guess" that the data is ok to input into my spreadsheets.

    I should not have to make these inferences.
    Last edited by isellstuff; July 16th, 2010 at 10:11 AM.
    Merchants, any data you provide to Google Shopping should also be in your affiliate network datafeed. More data means more sales!

  19. #19
    ABW Ambassador LinkShare Moderator's Avatar
    Join Date
    January 18th, 2005
    Posts
    1,308
    I better understand your request now. I was confusing your term of post date as our process date.

    Just so I am clear you are using posting date as the date/time when the Signature value/member id is posted. We use process date as the date the order was processed.

    We are a global company so we use GMT. So depending on where you live in the world you may see transactions in the "future".

    I will propose to our product team to see if we can create a Final Post Date when the transaction becomes final.

    --Ranae
    Read our blog at www.linkshareblog.com
    Follow us on Twitter: http://twitter.com/LinkShareBlog

  20. #20
    ABW Ambassador isellstuff's Avatar
    Join Date
    November 9th, 2005
    Location
    Virginia
    Posts
    1,605
    Quote Originally Posted by LinkShare Moderator View Post
    Just so I am clear you are using posting date as the date/time when the Signature value/member id is posted. We use process date as the date the order was processed.
    --Ranae
    Yes, but also note the Drugstore.com case, which is not just the member id being populated... Posting date is the date that the signature transaction was fully registered with your reporting system.

    When the day is done, the signature report for that day is locked and won't change. If linkshare reporting is running slow, then there are posting dates in the signature report that are empty and will always be empty.
    Merchants, any data you provide to Google Shopping should also be in your affiliate network datafeed. More data means more sales!

  21. #21
    Newbie
    Join Date
    December 20th, 2007
    Posts
    6
    Another question for Ranae, re: reporting, or anyone that may know. I have been pushing a specific product which I just realized is on back order and will not be shipped for 3 - 5 weeks. Would most merchants wait to submit this as a sale when the product is shipped or would the sale be visible in the reports?

  22. #22
    Member
    Join Date
    August 21st, 2010
    Posts
    81
    Delaying is to be expected, as they try new software, new updates e.t.c

  23. #23
    ABW Ambassador LinkShare Moderator's Avatar
    Join Date
    January 18th, 2005
    Posts
    1,308
    nyntwun,

    I didn't see your last post but to follow up, regarding pre ordering/back ordering: The Advertiser would credit you or submit this as a valid transaction when the product is shipped. Unfortunately the advertiser wouldn't be able let you know before the order is shipped.

    --Ranae
    Last edited by LinkShare Moderator; September 13th, 2010 at 04:41 PM.
    Read our blog at www.linkshareblog.com
    Follow us on Twitter: http://twitter.com/LinkShareBlog

  24. #24
    Moderator BurgerBoy's Avatar
    Join Date
    January 18th, 2005
    Location
    Kentucky
    Posts
    9,618
    I have a question. Are datafeeds free from LS or do we have to pay for them?

    Vietnam Veteran 1966-1970 USASA
    ABW Forum Rules - Advertise At ABW

  25. #25
    ABW Ambassador JoyUnltd's Avatar
    Join Date
    January 19th, 2005
    Location
    Emerald City
    Posts
    1,988
    More Delayed Reporting?
    Combined sales since 9/10 are showing up in the overall report (number of sales/$ amount is increasing), but I can't get individual sales to display. Is there a problem with reporting?
    Renée
    Pay no attention to that woman behind the curtain. -Wizardress of Oz

+ Reply to Thread
Page 1 of 3 123 LastLast

Similar Threads

  1. Delayed Reporting?
    By OTProf in forum Google Affiliate Network - GAN
    Replies: 30
    Last Post: December 2nd, 2010, 08:50 AM
  2. Delayed reporting at Linkshare?
    By teezone in forum Rakuten LinkShare - LS
    Replies: 5
    Last Post: October 8th, 2010, 04:19 AM
  3. Is reporting delayed or behind?
    By nakedgamer in forum Commission Junction - CJ
    Replies: 15
    Last Post: November 25th, 2007, 10:00 PM
  4. Is reporting delayed?
    By Spiderweb in forum Commission Junction - CJ
    Replies: 3
    Last Post: August 26th, 2004, 09:25 PM
  5. Reporting Delayed
    By Ron Bechdolt in forum Commission Junction - CJ
    Replies: 17
    Last Post: October 20th, 2003, 07:15 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •