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  1. #1
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    Linkshare - Our reporting servers are busy now
    Haven't been able to access reports since late last night.. anyone else seeing same..?

  2. #2
    ABW Ambassador joyaz's Avatar
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    Yes, same for me.

    "The journey of a thousand miles begins with a single step."

  3. #3
    Full Member Lanny's Avatar
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    Says will be available this afternoon and current Thursday
    Yes, I am seeing the same thing. As I recall, there is a notice, in the upper left hand corner, that says it will be available about 2 P.M. (?) EDT today and current about 6 A.M. on Thursday. They were in scheduled maintenance last night and that took longer than was scheduled and I don't think it went well.
    Last edited by Lanny; October 20th, 2010 at 11:48 AM. Reason: added they were in maintenance last night

  4. #4
    Super Dawg Member Phil Kaufman aka AffiliateHound's Avatar
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    This was just posted:

    Reports Unavailable/Data Delay
    Reports will be unavailable until Wednesday October 20th 2PM EDT (GMT -4). In addition, reporting data will be delayed, but should be current by Thursday, October 21st at 6AM EDT (GMT -4). Rest assured all of your clicks and sales will continue being tracked. Thank you for your patience.
    Since June 10, 2012 a vegan aarf but still writing the Hound Dawg Sports Blog
    "If you don't have time to do it right, when will you have time to do it over?" -John Wooden;
    "Raj, there’s no place for truth on the internet." -Howard Wolowitz[/SIZE]

  5. #5
    ABW Ambassador delsol's Avatar
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    Quote Originally Posted by AffiliateHound View Post
    This was just posted:
    Thanks for the updated been having problems since early this morning. Sometimes I do get the "sales/activity" report to work. But the "Signature Orders" report never....

  6. #6
    Full Member Lanny's Avatar
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    SNAFU during Scheduled Maintenance on 19 OCT 2010?
    I believe something went terribly wrong, last night, when they were doing Scheduled Maintenance on the Reporting servers. Now, it looks like this may take a few more days for them to get working properly again.

    Ranae, is this a problem with the Hardware Infrastructure, or, with the people working on the servers? I suspect the people responsible for this fiasco are working 20 hours a day, trying to get things working correctly again.

    Hopefully, LinkShare's Upper Management are aware of this problem and will try to insure that it will not happen again!

  7. #7
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    I'm now getting a "certificate is invalid" error when I login to the LS interface.

    The message has been updated:
    "Reporting will be intermittently unavailable until Friday, October 22nd at 2PM EDT (GMT -4). Also, reporting data will be delayed, but should be current by Saturday, October 23rd at 2PM EDT"

    This seems quite major - beyond regular reporting issues.

    Would appreciate a word from LS about this.

  8. #8
    ABW Ambassador LinkShare Moderator's Avatar
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    Hi All,

    For an issue this major, please be sure everyone in the company knows about it - including upper management. I can't speak to exactly what happened during/after maintenance but we are all "hands on deck" in trying to resolve the problem as it is a top priority for LinkShare to get our reporting systems running smoothly again.

    Please rest assured that all clicks and transactions are being tracked and this reporting issue in no way impacts our tracking technology/capabilities.

    Thank you for your continued patience.

    --Ranae

  9. #9
    Full Member Lanny's Avatar
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    Ranae - thank you for checking in
    Hi Ranae: Thank you for checking in and for confirming what I suspected. Hopefully, things will be running properly again, ASAP. Take care, Lanny

  10. #10
    ABW Ambassador delsol's Avatar
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    So all might be correct by Saturday:

    "Reporting Unavailable/Data Delay
    Reporting will be intermittently unavailable until Friday, October 22nd at 2PM EDT (GMT -4). Also, reporting data will be delayed, but should be current by Saturday, October 23rd at 2PM EDT (GMT -4). Please rest assured that during this time, all of your clicks and sales are being tracked. Thank you for your patience."

    Could we know more on the nature of this issue? This would help me understand, if I do get a particular report (seems that sometimes we do get results), what to look for to verify the results/report integrity. In other words, how is this restoration being performed, date, alphabetically....


    thanks


    Last edited by delsol; October 21st, 2010 at 01:50 PM.

  11. #11
    ABW Ambassador LinkShare Moderator's Avatar
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    Hi delsol,

    The data restoration is performed by oldest date first. Oldest date being October 19th/20th.

    --Ranae

  12. #12
    Super Dawg Member Phil Kaufman aka AffiliateHound's Avatar
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    Quote Originally Posted by LinkShare Moderator View Post
    data restoration
    THAT sound ominous.
    Since June 10, 2012 a vegan aarf but still writing the Hound Dawg Sports Blog
    "If you don't have time to do it right, when will you have time to do it over?" -John Wooden;
    "Raj, there’s no place for truth on the internet." -Howard Wolowitz[/SIZE]

  13. #13
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    Linkshare are constantly having server issues, give it some time

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