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  1. #1
    Member
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    January 27th, 2007
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    Austin, TX
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    109
    Link Subscriptions haven't been sent since 11/03?
    I haven't been receiving any link subscriptions for the past month. I went in and checked my link subscription settings and everything appears fine. I did notice that I didn't have any ad sizes selected, but I haven't touched my link subscription settings in almost a year. And yes, I have checked my spam folders, etc. (I'm getting subscriptions via email) and don't see any problems.

    I went ahead and enabled all ad sizes to see if that fixes the problem, but in the meantime, does anyone know why that would have happened?

  2. #2
    ABW Ambassador kse's Avatar
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    November 29th, 2005
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    2,511
    I getting mine everyday. Maybe the merchants you have seleted are not adding any new links??
    MERCHANTS: Start showing your coupons directly on your site, that way your shoppers will stop leaving your site looking for them!! If not then remove your Coupon Box!!

  3. #3
    Member
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    January 27th, 2007
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    Austin, TX
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    109
    Hmm, perhaps, but I'm affiliated with merchants like Sears, I would think they would be. I went ahead and sent a DM to the GAN admin here hoping to find out more info. I'm not sure what's wrong...

  4. #4
    Comfortably Numb John Powell's Avatar
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    October 17th, 2005
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    Bayou Country, LA
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    Everyday this month so far.


  5. #5
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
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    June 21st, 2007
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    Thanks John and KSE! I received and replied to your PM Dustin999.

    Have a good night!

    Jamie

  6. #6
    Member
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    January 27th, 2007
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    Thanks everyone for the help. I'm still not getting the feed. I receive mine via email instead of ftp, I wonder if that could be the issue?

    Anyway, thanks again for the help.

    -Dustin

  7. #7
    Comfortably Numb John Powell's Avatar
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    October 17th, 2005
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    Quote Originally Posted by dustin999 View Post
    Thanks everyone for the help. I'm still not getting the feed. I receive mine via email instead of ftp, I wonder if that could be the issue?

    Anyway, thanks again for the help.

    -Dustin
    Could be the problem if you have some over zealous SPAM filter somewhere. I get it by ftp.


  8. #8
    Member
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    January 27th, 2007
    Location
    Austin, TX
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    109
    extremely frustrated
    Ok, so I'm really starting to get frustrated. Jamie (the admin here) PM'd me about contacting Google last Monday and asked me to file a ticket with GAN, so that's what I did. Eight days later, I still have not received a reply (not her fault, but really, is this the kind of help Google wants to provide to affiliates?).

    Furthermore, I started thinking about what was going on around the time this happened, and I remembered there was a situation where I received mail from GAN at our old physical address. I tried to update the address, but for whatever reason it's managed in adsense (I use a different google address for adsense--yeah I know, bad idea). I had a hell of a time getting GAN to update to the new physical address. Anyway, it was around that time when we quit receiving GAN feeds.

    Does anyone have a contact at GAN that they can PM to me? I've missed out on 2 months of deal feeds at the height of the shopping season.

    By the way, I am 100% certain it's not a spam filter. I mean hell, I use Gmail for all my mail, but I guess it's possible google considers itself a spammer. I've checked all my folders and spam mail, tried searching for the address and subject of the previous feed emails I was receiving, etc., and no luck.

    I guess out of desperation I'll try setting up a ftp to receive the feeds, so that I can get rid of the spam concern. Because I guarantee you, if I get a response, the first response I'm going to get from GAN is going to be something about checking spam filters, and that will be after waiting 8+ days for a response. Then I'll have to respond and say "no that's not it" and explain why, and wait another 8+ days for the 2nd response.

    This could take half a year to resolve.

  9. #9
    Member
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    January 27th, 2007
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    Well, I set up an ftp and it appears to be working via ftp. I don't know if something's wrong with the mail delivery system or what, but ftp is probably better anyways than having to run some gimped up mail parsing/procmail solution.

    I wouldn't consider the matter resolved, just that I found a workaround.

  10. #10
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
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    June 21st, 2007
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    Hi,

    FTP is the best way to go. More reliable. We are not seeing similiar issues.

    Thank you,

    Jamie

  11. #11
    Full Member gamweb61's Avatar
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    January 17th, 2005
    Location
    Daytona Beach, Florida
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    Most merchants update for me - but there are over a dozen that are not coming through for me (via FTP):

    Andy's Auto Sport K190568
    BeddingStyle.com- Brand N... K160403
    BestBathStore.com K179842
    Crabtree & Evelyn K127639
    Designer Linens Outlet K203748
    Dinette.com K135577
    Flora Queen K267466
    Grooming Lounge K131519
    Hsin Kuang Herbal Store &... K251409
    InhabitNY - Unique and Lu... K232700
    PinkIce.com K173091
    ShoeSteal.com K182010
    UltraDiamonds.com K238079
    UniquePearl.com K269115
    Wordans K276505
    :coffeetim

  12. #12
    OPM and Moderator Chuck Hamrick's Avatar
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    April 5th, 2005
    Location
    Park City Utah
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    16,646
    I use email subscriptions to verify links added for my GAN programs and get them regularly. I would contact the merchant and verify that they don't have a problem. If I am a merchant I want to insure all is working properly.

  13. #13
    Full Member gamweb61's Avatar
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    January 17th, 2005
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    Daytona Beach, Florida
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    Quote Originally Posted by gamweb61 View Post
    Most merchants update for me - but there are over a dozen that are not coming through for me (via FTP):

    Andy's Auto Sport K190568
    BeddingStyle.com- Brand N... K160403
    BestBathStore.com K179842
    Crabtree & Evelyn K127639
    Designer Linens Outlet K203748
    Dinette.com K135577
    Flora Queen K267466
    Grooming Lounge K131519
    Hsin Kuang Herbal Store &... K251409
    InhabitNY - Unique and Lu... K232700
    PinkIce.com K173091
    ShoeSteal.com K182010
    UltraDiamonds.com K238079
    UniquePearl.com K269115
    Wordans K276505
    Dinette.com K135577 has updated now. The rest are still MIA.

    :coffeetim

  14. #14
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
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    June 21st, 2007
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    Hello,

    Please ensure to check your link subscription settings as dustin mentioned and note that not every advertiser enters new offers often>

    If you still need assistance, please contact support.

    Thank you,

    Jamie

  15. #15
    Full Member gamweb61's Avatar
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    January 17th, 2005
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    Daytona Beach, Florida
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    These merchants are still not updating for me.

    Andy's Auto Sport K190568
    BestBathStore.com K179842
    Crabtree & Evelyn K127639
    Cribs.com K172673
    Designer Linens Outlet K203748
    Diamond Nexus Labs K242520
    Dinette.com K135577
    Flora Queen K267466
    Footwear etc. K264142
    Grooming Lounge K131519
    Hsin Kuang Herbal Store &... K251409
    Huntington Surf & Sport K167616
    InhabitNY - Unique and Lu... K232700
    Mantis Garden Tools K327767
    Mrs. Beasley's K9666
    ShoeSteal.com K182010
    The House Boardshop K173325
    UltraDiamonds.com K238079
    UniquePearl.com K269115
    Wordans K276505


    I have them on FTP upload. My settings are fine, obviously, since other merchants' datafeeds are updating appropriately.

    Some of these merchants have not sent me updated feeds in QUITE A WHILE, since some of the old datafeeds I have for them still have the "clickserve" links which are no longer valid.

    Mantis Garden Tools is a new merchant for me (less than 30 days) and I have not received even one datafeed upload from them yet. So obviously, it is not a question of "they do not have any new products."
    :coffeetim

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