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  1. #1
    Crazy Cat Lady Heidi's Avatar
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    I opened my mail last night to find this letter from Colorado Pen:

    quote:
    Dear Heidi Snyder,

    We regret to inform you that you have been dropped from the Colorado Pen Company/ Direct advertiser program, and you will no longer be affiliated with this advertiser as of 1/15/03. This is not intended as disapproval of the quality or value of your Web site. Each CJ advertiser has the option to determine how many and what types of publishers they will approve to their program, and they may also make changes to their program which warrant removing some of their publishers.In this case, the advertiser has supplied the following reason for removal:

    XXXX Link - XXXX is not one of our affiliates and they showed all of our products using YYYY.

    You must remove any banners or links you are hosting on your Web site for this program at your earliest convenience. You are welcome to apply to and to host links from other Commission Junction advertisers at any time. Login to the member area at http://www.cj.com/login.jsp to find our current advertiser programs and to retrieve their links. Commission Junction values your participation in the CJ Network and we apologize for any inconvenience this may cause you.

    Please be aware that this decision was not made by Commission Junction but by the advertiser. For assistance, please use the "Support" drop-down menu at the top of the Account Manager

    Best Regards,

    Client Services
    Commission Junction



    So I send them back this letter:

    Ok you terminate me because I''''m showing your links on one of my 84 web sites -- XXXX is owned by by me -- who also owns YYYY -- I could only get the datafeed from CJ for one of my domain names and I have never had a problem with using the same code across all of my domains before. I suppose you expect me to list all 84 domains with Commission junction?? This is just not possible and would become a complete nightmare trying to keep track of.

    So sad -- your the ONLY merchant who has ever had a problem -- I sell between 500,000-750,000 worth of merchandise a month for those merchants I represent. -- Your loss - not mine.

    =======================

    So they write me back today with this:

    quote:
    Thank you for replying.

    TERMINATE any connection between your site and www.coloradopen.com as soon as is posiible or action will result.

    You have stolen our property and damages will be sought.


    Can someone please tell me how I stole their property??? Besides which I clicked the end relationship button as soon as I got the first message and went and deleted the entire section of their stuff off of the web site in question before I even wrote to them -- So how and where did I steal from them? I was promoting their products as an affiliate with the materials provided by them to commission junction for affiliates!!!!!!!!!!!!!!

    Since when do we have to register every domain we own and plan to use cj links on with commission junction in order to be an affiliate of the various companies.

    Heidi
    Fit2a-t - Make Money Selling T-Shirts From Your Site!!

  2. #2
    ABW Ambassador
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    690
    Colorado Pen Company, according to business finder services, is a company with from 1 to 5 employees, and has a sales range at "less than $50,000.00" per year.

    If this is the same company, based out of Mission Viejo, CA - then I would guess that you are dealing with a flunky. Who else would write such a demeaning e-mail.

    Obstinatedon

    You must not lose faith in humanity. Humanity is an ocean; if a few drops of the ocean are dirty, the ocean does not become dirty.

    Mahatma Gandhi

  3. #3
    ABW Ambassador
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    Don,

    Wrong company I think. I know someone who works with CP. I will let them know the person in charge of affiliate relations needs some communication training...

    -wayne

    Wayne Porter
    V.P. Product Development
    AffTrack LLC.
    http://www.afftrack.com
    http://www.revtrends.com
    Get a free two-week trial use code ABWEB at RevTrends.com

  4. #4
    Crazy Cat Lady Heidi's Avatar
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    Wayne,

    They need more than communication training -- How can it be considered stealing their property when they have given the materials to commission junction for affiliates use?

    Also as a test I logged into one of my other commission junction accounts and re-joined the company -- they have it set on auto-approve so really have no idea who their affiliates are or what sites their products are being promoted on.

    By the way -- in 2 months time I sent them a total of 42 clicks and had 1 sale which made me a whole .28 cents which I wouldn't be surprised to see them reverse now - LOL.

    No great loss to me not having them as a merchant and if they are going to threaten law suits over using the products links that they have provided in their product feed to commission junction for our use -- then I think everybody should stay FAR FAR away from this company.

  5. #5
    ABW Ambassador
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    Heidi,

    quote:
    They need more than communication training -- How can it be considered stealing their property when they have given the materials to commission junction for affiliates use?


    I don't know! I take it the issue was over datafeeds? In these situations I usually investigate first and find out the core of the problem before dropping anyone. In this case it could be a simple case of some thief or sleazy competitor taking your links and using non-approved content so it looks like it came from your PID. That has happened many times before.


    It sounds to me like someone jumped the gun. I'll talk to my contact.

    -wayne

    Wayne Porter
    V.P. Product Development
    AffTrack LLC.
    http://www.afftrack.com
    http://www.revtrends.com
    Get a free two-week trial use code ABWEB at RevTrends.com

  6. #6
    Schlaumeier cumbrowski's Avatar
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    Heidi,
    The merchants behaviour was definitely not very professional and he shows some lack of knowledge about affiliate marketing.

    However, I kind of understand the merchants concern about advertising on sites different than the ones registered with the program.
    Merchants want to know, where their ads and products show up on the internet.

    The auto-approval at CJ means nothing and it does especially not mean, that the merchant does not care, where and by whom his stuff is used.

    A merchant at CJ also has the option to set auto-approval rules. Based on Country of the Publisher, Invcentive Site or not and combinations of both of them (such as: auto-reject all non-US Affiliates, auto-approve all US Affiliates with no inventive program, manual approval for all US Affiliates with incentive program).

    I also give you an example for abuse of "forgetting" to tell about additional sites behind the Affiliate Account.

    Imagine an Affiliate at CJ, from the US, with a nice, none incentive, content site, passing all parental control filters.
    An approval of that Affiliate is most likely.

    The Affiliate has 2 more sites, not listed at CJ. Another none related incentive site and a porn site. Some Merchants would be very mad, if they find out about it.

    Okay, a bit extreme and I think the Affiliate Agreement woudl already take care of that.
    But you get the picture.

    Carsten

    Shop-Links.net Partner
    http://www.shop-links.net

    If you can't move things, try harder!

  7. #7
    Crazy Cat Lady Heidi's Avatar
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    If this was an issue then it should be required by CJ that we register EVERY domain we will be using links on -- and we should be able to tell the merchants which site we wish to promote them on when we apply.

    I have been rejected by so many programs because they only visited one of the domains I had listed (usually my primary url) and I had wanted to use the merchant on a different site -- so I set up a different cj account for that site only and go and reapply to those merchants that I wanted to be part of and voila -- instant approval with one of the same URLS listed in my original account.

    Also, merchants can tell from the logs what site the links were on -- they also could tell who owned the cj account in question -- if they couldn't they wouldn't have been able to send me the email to begin with.

    I really don't think CJ wants to give me 84 datafeeds either so each domain is being tracked individually. And entering 84 domains into cj would be a nightmare -- its hard enough to remember now to switch it to a different id and I have 15-20 of my domains listed with them.

    Also this merchant doesn't even approve the sites by hand either -- they have it set on auto-approve - I tested this with one of my other accounts and received instant approval and a nice little welcoming letter from them. No where does it state that I can only place links on the domains listed in the cj interface.

    If the links were posted on an site that violates CJ's TOS -- There are rules and procedures in place to take care of that.

    I could care less that they terminated my affiliation with them -- their loss - not mine -- it took me all of 2 seconds to rm -fR the directory their stuff was located in.

    But to threaten me with legal proceedings for theft of their property when it was tools given to commission junction for their affiliates to use, and I am one of their affiliates -- I have a real problem with that.

  8. #8
    Crazy Cat Lady Heidi's Avatar
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    How bout this -- I just learned tonight that a friend of mine had their affiliation with this company terminated now because of MY site -- No where on her site is even a link to MY site -- She doesn't have the same IP address as I do either and My name is not on her domain name -- There is absolutely No connection they could make between her site and mine based on seeing the sites. I don't have a link to her site either on the site in question.

    Is this the sign of a company that truly wants affiliates? My friend also uses a datafeed -- but with the domain registered with Commission Junction --

    So did anyone else get termination notices from this company for a site they've never heard of before????

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