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January 21st, 2011, 12:27 PM #1What an experiance :-(
Today, in effort to get a video to work after trying to make it work for a long time and now it freezes into 2 seconds, so I made a call to SAS.
Well, I have spoke to someone who was very unplesent and unhelpfull. Telling me that I need to upload the file regardless of its file type, which was flash.
I told him that I have went through the process of converting and thus I did not need to upload. He insisted that I do need to upload. So I told him that it does not give me the option and he told me to follow the steps.
I did follow the steps and the video freezes, that is why I called you..
He told me that I just told him that I did not upload the video.
Again I explained the situation and asked him if there is a file size limit, he started to explain that all the sizes are written somewhere there on a help page.
So I asked him if he wants to help me or if I should do all the work myself. No, I want to help you but you need to follow the steps in the video adding.
I DID THAT! IT DOES NOT WORK!
Ok, I will create a ticket for you he said and went to my account.
Guess, what he told me? I have pulled up your account and I see that you have 2 error transactions. I have asked him about the nature of the error and already knew that he is reffering to the 2 zeros from free backsplash samples that I mail out for free and client pays zero.
So I asked him for his name and told him that I will take it elsewhere from here.
Called back and asked for a supervisor, well guess what, he is a supervisor.
Am I am over-reacting or did I just receive bad service?
January 21st, 2011, 12:58 PM #2
Sounds like bad service to me...........MERCHANTS: Start showing your coupons directly on your site, that way your shoppers will stop leaving your site looking for them!! If not then remove your Coupon Box!!
January 21st, 2011, 01:03 PM #3
January 21st, 2011, 01:19 PM #4
- Join Date
- November 11th, 2005
I'm very sorry to hear about your experience earlier. Look for a direct email from me (Sarah(at)ShareASale.com) so we can work on fixing this for you today.Thanks!
Sarah Beeskow, ShareASale Client Services
Y!: sarahshareasale | e: sarah(at)shareasale.com
January 21st, 2011, 01:23 PM #5
January 21st, 2011, 07:56 PM #6
January 21st, 2011, 10:58 PM #7
January 22nd, 2011, 05:43 AM #8
- Join Date
- January 18th, 2005
- Thailand/ Cambodia
January 22nd, 2011, 06:42 AM #9
At least they answer their phone. That's always encouraging.leeann
Shoppers determine what has value and they like coupons. Stop manipulating who set the cookie just because you do not like coupon and promotional sites.
January 22nd, 2011, 08:33 AM #10
All is better now. The problem is getting fixed.
Move on. Nothing to see here. Please disperse. Nothing to see here. Please.
Affiliate Marketing Advocate of the Year 2016; Best OPM/Agency - 2014; Best OPM/Agency, Five Years in a Row - ABestWeb.
Visit Greg Hoffman Consulting
January 22nd, 2011, 01:47 PM #11
January 22nd, 2011, 01:49 PM #12
By sherley in forum Starting an Affiliate Program & Merchant Q&AReplies: 1Last Post: July 13th, 2004, 12:20 PM