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  1. #1
    Affiliate Manager Decorative Ceiling Tiles's Avatar
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    What an experiance :-(
    Today, in effort to get a video to work after trying to make it work for a long time and now it freezes into 2 seconds, so I made a call to SAS.

    Well, I have spoke to someone who was very unplesent and unhelpfull. Telling me that I need to upload the file regardless of its file type, which was flash.

    I told him that I have went through the process of converting and thus I did not need to upload. He insisted that I do need to upload. So I told him that it does not give me the option and he told me to follow the steps.

    I did follow the steps and the video freezes, that is why I called you..

    He told me that I just told him that I did not upload the video.

    Again I explained the situation and asked him if there is a file size limit, he started to explain that all the sizes are written somewhere there on a help page.


    So I asked him if he wants to help me or if I should do all the work myself. No, I want to help you but you need to follow the steps in the video adding.

    I DID THAT! IT DOES NOT WORK!

    Ok, I will create a ticket for you he said and went to my account.


    Guess, what he told me? I have pulled up your account and I see that you have 2 error transactions. I have asked him about the nature of the error and already knew that he is reffering to the 2 zeros from free backsplash samples that I mail out for free and client pays zero.

    So I asked him for his name and told him that I will take it elsewhere from here.

    Called back and asked for a supervisor, well guess what, he is a supervisor.


    Am I am over-reacting or did I just receive bad service?
    Last edited by Decorative Ceiling Tiles; January 21st, 2011 at 12:28 PM. Reason: replacing shity with bad

  2. #2
    ABW Ambassador kse's Avatar
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    Sounds like bad service to me...........
    MERCHANTS: Start showing your coupons directly on your site, that way your shoppers will stop leaving your site looking for them!! If not then remove your Coupon Box!!

  3. #3
    Affiliate Manager Decorative Ceiling Tiles's Avatar
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    Quote Originally Posted by kse View Post
    Sounds like bad service to me...........
    Good, I thought that maybe I was over-reacting.

  4. #4
    Affiliate Network Rep
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    Hi Milan,

    I'm very sorry to hear about your experience earlier. Look for a direct email from me (Sarah(at)ShareASale.com) so we can work on fixing this for you today.
    Thanks!

    Sarah Beeskow, ShareASale Client Services
    Y!: sarahshareasale | e: sarah(at)shareasale.com


  5. #5
    Affiliate Manager Decorative Ceiling Tiles's Avatar
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    Quote Originally Posted by Sarah - ShareASale View Post
    Hi Milan,

    I'm very sorry to hear about your experience earlier. Look for a direct email from me (Sarah(at)ShareASale.com) so we can work on fixing this for you today.
    Sarah,

    Thank you, looking forward to it and also forward talking to you.

    Thank you for acting quickly.

  6. #6
    Full Member justnet's Avatar
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    Quote Originally Posted by Decorative Ceiling Tiles View Post
    Am I am over-reacting or did I just receive bad service?
    IMHO...

    No and maybe not.

    Sounds more like real bad communication. I see it a lot when trying to work with super geeks that can't dummy down to my level.

  7. #7
    Affiliate Manager Decorative Ceiling Tiles's Avatar
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    Quote Originally Posted by justnet View Post
    IMHO...

    No and maybe not.

    Sounds more like real bad communication. I see it a lot when trying to work with super geeks that can't dummy down to my level.

  8. #8
    Outsourced Program Manager
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    hmm sounds like it was out sourced to India :-) LOL
    Last edited by Richard - AMWSO; January 22nd, 2011 at 05:44 AM.
    Richard
    Affiliate Marketing Manager AMWSO
    Digestinol, Luxe-Design


    Every child is an artist. The problem is how to remain an artist once we grow up. Pablo Picasso

  9. #9
    Moderator leeann's Avatar
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    At least they answer their phone. That's always encouraging.
    leeann


    Shoppers determine what has value and they like coupons. Stop manipulating who set the cookie just because you do not like coupon and promotional sites.

  10. #10
    OPM/Moderator Hectic GHC's Avatar
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    All is better now. The problem is getting fixed.

    Move on. Nothing to see here. Please disperse. Nothing to see here. Please.

    Greg Hoffman
    Affiliate Marketing Advocate of the Year 2016; Best OPM/Agency - 2014; Best OPM/Agency, Five Years in a Row - ABestWeb.
    Visit Greg Hoffman Consulting

  11. #11
    Affiliate Manager Decorative Ceiling Tiles's Avatar
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    Quote Originally Posted by Greg Hoffman Consulting View Post
    All is better now. The problem is getting fixed.

    Move on. Nothing to see here. Please disperse. Nothing to see here. Please.

    Yes, it is all better now and SAS was really quick at following up and fixing the issue.

    Therefor, I am closing this thread so we can all move on to some positive things.

  12. #12
    Affiliate Manager Decorative Ceiling Tiles's Avatar
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    BTW, I love your humor Greg. With humor we can overcome lot of hardships.

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