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February 20th, 2011, 06:50 PM #1Repeat Transtactions & Shipping included in sales ammount
I have just found out that I am paying comission on shipping and for some reason I have gotten 2 repeat transactions in past 30 days.
Anyone can let me know what I can do about this?
February 20th, 2011, 08:34 PM #2
- Join Date
- January 18th, 2005
- Thailand/ Cambodia
sometimes that happens, No big deal
just go into your backend and delete one of the transactions. I get about 2-3/month duplicates.
Sometimes the customer back click's and then reclick's the submit.
February 20th, 2011, 08:45 PM #3
February 20th, 2011, 09:39 PM #4
Whatever you report in your tracking pixel is what ShareASale is going to pick up. You probably want to grab the order subtotal (minus coupons/discounts, if you offer any) before shipping and taxes.
I'm sure your OPM will probably give you this same advice, but for the overpaid commissions due to the higher order totals, I would suggest leaving commissions reported to date the same and just fixing this going forward.
As for the duplicate transactions, that may be people going back and looking at their order confirmation page again later. I would suggest having SAS review your tracking pixel and their duplicate-skipping logic. If you're passing the order number, they should exclude anything that has the same order number and amount within a given timeframe.
February 21st, 2011, 08:00 AM #5
Yes Greg advised me the same.
I found out that it was tracking fine but something happened and it started to show the total with shipping.
I agree with you on the commission, definetly not something I will go into and start reversing. This is my own fault for not checking.
Thanks for your advise.
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