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April 5th, 2011, 12:06 PM #1Adwords Offers Phone Support For US & Canada
Here is an interesting news tidbit. Previously, you could only get a human on the phone if you had a certain PPC spend. Now Adwords US & Canada is offering phone support to everyone. IMHO, they pretty much had to do this, because Microsoft adcenter has pretty great phone support. It made Google look pretty bad.
From the Google blog:
Official Google Blog: Free phone support for AdWords advertisersMerchants, any data you provide to Google Shopping should also be in your affiliate network datafeed. More data means more sales!
April 5th, 2011, 12:25 PM #2
That is soo0oO0o long overdue at AdWords, thanks go to MS for something at last.
April 7th, 2011, 02:08 PM #3
- Join Date
- February 5th, 2009
I called the number, was given a second number, got the same recording, press 1 or 2. The second time I didn't press anything. Got the same person who said he'd check on the phone number. Then he disconnected me. I think I'll wait a few days. I have two questions, one longstanding one more recent; questions that are not answered in the Help or the forums. So, bottom line, I left my customer's Google advertising at a minimum dollar level until I get answers.
Last edited by shuvee; April 7th, 2011 at 02:15 PM.---
May 24th, 2011, 10:07 AM #4
Nice find! Called today and spoke with someone!
Yes, I know this is a 47 day old thread, but it deserves bumping.This World is Not My Home
We're gonna go inside, we're gonna go outside, inside and outside. . . And then we're gonna go go go and we're not gonna stop til we get across that goalline! Quotes from the movie Rudy, 1993
May 24th, 2011, 10:37 AM #5
I have all but given up on contacting the customer service departments of most companies (and that includes my bank, ISP, credit card companies, utilities (they are the worst), ad networks, shipping companies, networks, merchants and my cell phone provider). Speaking to most of them ranges from frustrating to demoralizing.
The one exception, that isellstuff noted above, is Microsoft Adcenter. Dealing with their customer support has been what I can only describe as refreshing. They are fast, friendly, professional (and get this) TRULY HELPFUL. They actually follow up with you later to insure that an issue was resolved to your satisfaction and stays resolved. I sometimes call them when I don't actually have an issue because they are so pleasant to deal with. IMO they have become the new model for customer service.
-rematt"I know that you believe you understand what you think I said, but I'm not sure you realize that what you heard is not what I meant." - Richard Nixon
May 25th, 2011, 09:51 AM #6
- Join Date
- September 16th, 2007
- Ontario, Canada
I spoke to a nice fella the other day on the phone. He was pleasant and tried his best to be helpful but his hands were tied. It's like Google listened when we asked for some customer service but failed when they made those people give out the same useless information as their help pages offer.
I know they don't want anyone gaming their systems, but they need to be more transparent in how things work. I've had business owner clients complaining daily about how mysterious Adwords is.
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