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  1. #1
    Newbie
    Join Date
    February 4th, 2005
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    USA
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    39
    Transactions but no sale amount or commission
    Hi ABW - I've started making sales for a merchant, and when I look at the stats in the GAN interface, I'm seeing the number of transactions, but no Sale amount or commission amount. The sales started coming in a few weeks ago and are still coming in, but I'm not seeing what I'm making or how much the sale was.

    Is there something I need to be doing or is this normal? I'm going to reach out to the affiliate manager, but I thought I'd ask here first.

  2. #2
    ABW Ambassador beachcom's Avatar
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    May 11th, 2006
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    Myrtle Beach SC
    Posts
    723
    Are you sure the products are commissionable items?

  3. #3
    Newbie
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    February 4th, 2005
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    USA
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    Yes - I went back and check that to confirm and all products are commissionable.

  4. #4
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
    Join Date
    June 21st, 2007
    Posts
    1,629
    Hi Mr. B,

    Can you submit a support request with your publisher ID and specifics so we can investigate further?

    Thanks!

    Jamie

  5. #5
    Newbie
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    February 4th, 2005
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    USA
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    Quote Originally Posted by Google Affiliate Network Moderator View Post
    Hi Mr. B,

    Can you submit a support request with your publisher ID and specifics so we can investigate further?

    Thanks!

    Jamie
    Thanks Jamie - I'll do that now!

  6. #6
    Newbie
    Join Date
    February 4th, 2005
    Location
    USA
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    39
    Hi Jamie,

    It's been three weeks since I put in the support request for this issue, and I'm still making sales for the merchant in question, but I haven't received a response yet. How long does it normally take to get to the bottom of commission issues?

    I'd like to continue promoting the affiliate program, but I can't see what I'm making so I don't know if it's worthwhile to do so.
    Last edited by Mr. B; May 11th, 2011 at 09:42 AM.

  7. #7
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
    Join Date
    June 21st, 2007
    Posts
    1,629
    Hi,

    Can you forward me the inquiry?

    Thank you,

    Jamie

    Jamier[at]google.com

  8. #8
    Newbie
    Join Date
    February 4th, 2005
    Location
    USA
    Posts
    39
    I just sent you an email. Thanks very much.

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