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  1. #1
    Newbie
    Join Date
    April 5th, 2011
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    11
    Is there an Option for Merchants to Restore the Commission for a Void Transaction
    Hi Brian,

    I am one of the affiliate whose transaction is by mistake marked as Void & the Merchant unable to find any option to restore the commission.

    can you let me know the process to restore the commission so that I will inform the Merchant.

    Thanks,

  2. #2
    ShareASale President/CEO and ABW Veteran Brian - ShareASale's Avatar
    Join Date
    January 18th, 2005
    Posts
    3,657
    Ranjanbloom,

    Have the Merchant submit a support ticket with the issue, and we can restore that transaction for you.
    Thanks,

    Brian Littleton
    President/CEO - ShareASale.com, Inc.

  3. #3
    Newbie
    Join Date
    April 5th, 2011
    Posts
    11
    Thanks Brian for the reply.

    Is there a way the merchant can do it by themselves without a support ticket.

  4. #4
    ShareASale President/CEO and ABW Veteran Brian - ShareASale's Avatar
    Join Date
    January 18th, 2005
    Posts
    3,657
    No - they'll need a ticket on this one...
    Thanks,

    Brian Littleton
    President/CEO - ShareASale.com, Inc.

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