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  1. #1
    Member
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    May 20th, 2007
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    55
    Account not found after Google Apps migration
    Hey guys, since the recent Google Apps migration I've been unable to log into GAN - seems like the personal address that was attached to the login no longer exists & the Google Dashboard is yet to migrated GAN stuff to those logins.

    Anyone else having issues? I've contacted them, posted forum messages but getting nothing back.

  2. #2
    OPM and Moderator Chuck Hamrick's Avatar
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    April 5th, 2005
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    Park City Utah
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    16,646
    Just tried mine and got the same issue. Here's the work around. I also use Google apps for my personal domain and email account. I was able to login to my GAN account with the gmail version of my email address. In my case chuck.hamrick.biz@gmail.com

  3. #3
    ABW Ambassador I.M.O.G.'s Avatar
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    February 19th, 2011
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    Rootstown, OH
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    1,096
    I think Chuck is on the right track here... It seems most login issues I've seen after the Google Apps Migration trace back to Google Apps on personal domains, or confusion with multiple google accounts.

    The other thread discussing similar issues suggested using this link to update the accounts and get everything in one place:
    https://www.google.com/accounts/Serv...L&passive=true
    Matt Bidinger
    Online Community Engagement

  4. #4
    Newby Apologist
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    January 18th, 2005
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    46
    Same problem here. Went through the migration, following the directions to move GAN data into my Apps account. GAN took longer than all other services, but about 24 hours later I received an email with the subject "Your Google Affiliate Network account has been migrated to an organization-managed Google Apps Account," claiming to have moved GAN data into my Apps account.

    However, I'm unable to login to GAN with either the Apps account or the old, personal account. Attempting to login with either results in the same error: "Sorry, your Google Account (xxx@xxx.xxx) is not registered with this product. Sign in as a different user."

    I contacted affiliatesupport@google.com about this more than five days ago, but have not received any reply since an initial, unhelpful autoresponse. If anyone from GAN is paying attention here, the ticket is #839127586.

  5. #5
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
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    June 21st, 2007
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    1,629
    Hello,

    Thank you for the feedback. I will send for further review.

    Jamie
    Google Affiliate Network

  6. #6
    Newby Apologist
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    January 18th, 2005
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    46
    Thanks, Jamie. I got a couple replies on the ticket shortly after your post here, and my login seems to be working correctly now. Thanks!

  7. #7
    ABW Ambassador I.M.O.G.'s Avatar
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    February 19th, 2011
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    Rootstown, OH
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    1,096
    Great to see results macdave, thanks for the update.
    Matt Bidinger
    Online Community Engagement

  8. #8
    Member
    Join Date
    May 20th, 2007
    Posts
    55
    Jamie, I've filed a ticket and still had no response. Still getting that my account is not registered for this product even though today these emails went out:

    On 2011-07-13-18-04-38-PDT, your Google Affiliate Network account migrated from your personal Google Account to an organization-managed Google Apps Account.

  9. #9
    Google Affiliate Network Rep Google Affiliate Network Moderator's Avatar
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    June 21st, 2007
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    1,629
    Hello,

    Please feel free to send me your ticket number and I will look into your request.

    Thank you,

    Jamie

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