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  1. #1
    Affiliate Manager frankodelic's Avatar
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    January 18th, 2005
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    867
    I'm having a hellacious time trying to track down (really inexpensive) CRM software to help manage customer service inquiries.

    I'm looking for the basic functionality you'll find in any simple contact manager... plus...

    2)Instant creation of a contact record when form is cc:'ed to a particular email address. Bottomline, when a customer places an order I want a contact record created using the infomation contained in the order form.

    3)Instant addition of additional email messages from an existing customer to their contact record. Bottomline, I want all the correspondence from a particular customer in the same place.

    Will Outlook do this? How are you managing customer inquiries?

    Suggestions... anyone... Bueller... anyone

    Thanks,

    Frank Minero
    UrbanScooters.com

  2. #2
    Member
    Join Date
    January 18th, 2005
    Posts
    155
    We use ACT it's wonderful, not really sure how much it costs but I know you can pick it up at CompUSA or any other software place

  3. #3
    Member
    Join Date
    January 18th, 2005
    Posts
    84
    You can also check out SourceForge which is a large collection of open source utilities.

    Just search on CRM and there are several options available for free.

  4. #4
    Full Member
    Join Date
    January 18th, 2005
    Posts
    239
    I use Act 6 it rocks it cunjuncts with outlook so you can do everything from Act. The other awesome thing is it syncs up with any palm device.

    John Solamito
    Affiliate Program Manager
    www.datecam.com
    www.datedollars.com - Affiliate program for Datecam
    johns@datecam.com
    C 206-920-5646

  5. #5
    Outsourced Program Manager Chris -  AMWSO's Avatar
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    January 18th, 2005
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    Bangkok
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    11,273
    Budget might be stretched but NetAgent by Divine is cool, used to be by Eshare till they got bought up by Divine

    Cheers

    Chris

    Chris Sanderson
    "Lets sell some rocks.....!!"

    Mondera.com Partner Management
    90 Return Days : 100% Parasite Free : Fast Support : Commission on ALL Sales.


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  6. #6
    Outsourced Program Manager Chris -  AMWSO's Avatar
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    January 18th, 2005
    Location
    Bangkok
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    11,273
    Is there a Demo of ACT around, site doesn't have one that I can find.

    Thanks

    Chris

    Chris Sanderson
    "Lets sell some rocks.....!!"

    Mondera.com Partner Management
    90 Return Days : 100% Parasite Free : Fast Support : Commission on ALL Sales.


    Visit the Mondera Partner Support Zone : Click Here

  7. #7
    Newbie
    Join Date
    January 18th, 2005
    Posts
    312
    Hi:
    I have used from Act!, outlook to eCRMs like facetime and humanclick.

    before you purchase or implement a CRM solution you should really think about how many people will be using it and for what purpose. Act is really good to manage your contacts if you are an account exec for sales and your providers and vendors. Act 5 has great tools and Northwoods software sale several add ons to act (as well as a provider of freebies add ons to act).

    If you want to manage your customer service issues, Act is not the way to go. To manage retail relationships, your inventory management software like M.O.M. should have something to help you out. I used to use Facetime to provide customer service online and keep customer records for my previous dot com.

    Marifer Vergara
    Affiliate Manager
    Catalogs.com
    The #1 Source for FREE Catalogs!!
    http://www.catalogs.com
    ICQ: 7171079
    AOL: Marifer006
    MSN: NanaVergara
    Yahoo: maria_maria_s

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